Polhus Reviews 1,198

Great product - Seamless process!

Very happy with our Polhus Sauna order in the UK. The kit arrived without issue, fluid communications throughtout the process and once we figured out the base it went up fast and easy. Now enjoying our new Sauna in the garden!

In the main I'm happy with the sauna, but there are lots of niggles. First the delivery, the sauna arrives on a large pallet, when the drivers arrived they were unable to unload the pallet! The drivers and I had to lift the mini forklift off the lorry (much too heavy for us really) so that it could lift the pallet off the tail lift. The next biggest issue is the look of the wood. The website 3D model and photo shows a lovely light wood sauna, when I asked about the colour of the thermowood I was told it was "slightly darker than the untreated wood, a little warmer in tone", it's not, it's a rich chocolate brown, it doesn't match the other buildings in by garden at all. Next the front of the sauna is plywood, it doesn't match the thermowood at all, they supply a stain which is very dark, does improves the colour match, but the finish isn't great and it doesn't really match. In the end we've decided to paint the ply a different colour. The kit comes with facia boards, these are the most exposed to the weather of all of the wood and yet they are untreated and look very cheap wood, it looks like they will rot pretty quickly and they don't match any of the other wood in the kit (although the 3d model and photos make it look like they do) they should really be thermowood, to match the rest of the kit. I wish I could buy a spare set of facia boards, because I'm sure I will need them in 10 years time and they would be very hard to source locally. The supplied felt tiles are horrible, the adhesive didn't work at all and they really don't seem suitable for the curved and flat top of the sauna, I wish they'd supplied a single rubber sheet, I had to use a lot of mastic to get them to stop flapping about in high winds. The instructions are acceptable, but a video would have been so much better, the video that's provided is for a completely different product. Some written instructions in addition to the diagrams would have been a big help, because hints and tips could have been included then. Overall - including staining the plywood before assembly - it took 3 very long days to do the complete build. There are a few things I'd have done differently, or extras that would have been nice: a way to stop the door blowing open (a magnet is not enough) a door stop to stop the glass door hitting the frame, better instructions for the benches, a third piece of thermowood to hide the wiring at the bottom of the electric heater, the door is very loose in the frame and the door frame screw holes have nothing to screw into in the sauna frame, some guidance on the size in KW for the heater, better instructions for the felt roofing tiles, I ran out of felt nails. Less confusing photos showing the mis-matched colours of the three different types of wood that the kit is made from, some mention of the smell of the thermowood, which is very smoky!

Ahmed was extremely helpful answering my questions prior to making an order and was very polite and patient. 10/10 customer service.

Very prompt in communications and clear about cost and delivery. Product looks great.

Good interaction with the customer service and detailed answers.
Order placed

Good communication - Just placed my order - excited to recieve and build my sauna - the team called me back when I called them and the line was bad, answered my questions quickly.

Great communications, called back to discuss options, very good customer care.

Very clear information online and helpful additional advice on telephone. Very clear ordering information and reliable delivery on time - despite our remote location.

We ordered the Narvik sauna and it arrived at the time we wanted which was excellently coordinated by the very helpful Katriina.
It arrived in a large well packed box. With so many pieces i was amazed nothing was missing or damaged, so far so good.
The exterior thermowood is really high quality, good to work withz lovely deep colour and smells incredible. You do need some additional tools and basic diy skills would be useful but largely the proccess is well mapped out in the instruction manual using visual diagrams. Some parts parts could have done with more explanation and clearer images, so i do suggest to read the instructions thoroughly which can be downloaded ahead of time from their website (also good that they provide 3D exploded diagram).
Really happy withthe service and overall product. Would reccommend and we are also looking at other products. Thank you Polhus.

High quality service from sales consultant. Very good website , easy to use.

On route home from work, I love phoning up my husband to ask him to switch on the Sauna for the two of us. What a great way to relax after a busy day. The Edda exceeds our expectations. It is quick to heat up, economical to run and was easy to build. In summary, it was both stress free to instal and now helps free up the stress from work. Fantastic!

Exceptional customer service. Katrina and Ahmed have been very helpful throughout the whole process of me ordering my sauna Oli. Any questions I have had (which there has been loads) has been answered and explained very clearly. I cannot wait for it to arrive 😊.

Excellent kit - clear instructions - a brilliant home sauna

We are delighted with our sauna (Grindavik in thermowood) that arrived in kit form. Very well packaged and the delivery team went to great lengths to overcome access challenges. All components were of the highest quality and even though the process was a bit more challenging for me than I anticipated, I am thrilled with the result and very glad I could rope in a few more skilled pairs of hands to help me. The Polhus team always responded quickly to all our questions and helped us troubleshoot every detail.

High quality Sauna, well priced, suitable for 240 UK power supply.

I ordered a Jorvik sauna with wood burning stove in May 2025 and elected to construct myself.

I chose Polhus and the Jorvik sauna on the basis of the design, materials and the attention to detail. Many other barrel sauna available in the UK failed to match Polhus in terms of design, but they did do better on price however. Polhus are not the cheapest.

Placing the order was relatively straightforward but I would say Polhus could do better with more proactive correspondence. I did have to chase a few times to get updates. However, Katriina in the UK did answer all my questions and concerns quickly via email and WhatsApp.

The sauna was delivered when I requested and the kit was well packaged. No missing or defective parts. (Wood being natural is hard to guarantee consistent finish, grain, etc)

Construction was relatively easy, as long as you can get a few helping hands for some of the early stages. The main structure was complete in one weekend. The roof, burner and shingles completed the next week.

I did need some technical assistance and was connected to Malmö staff, including a senior member of staff who stepped in to assist when my allocated engineer had a small family crisis.

Since construction the sauna has been used heavily and now regard it as money very well spent. As the timber is thermo wood (oh that smell!) I do expect it to continue serve me for many years to come.

Great support through the buying process.

Very easy to make contact by phone. Ahmed, the Polhus rep who I dealt with, was very knowledgeable and helpful. I am currently at the point of placing an order for a sauna - and so far the service has been exemplary.

We ordered a 6 person barrel sauna with a changing area and we love it! Very happy with the delivery, it was easy to assemble and the quality is excellent. We've put it next to a lake to enjoy the sauna with a lake plunge, and it's very popular. Would definitely recommend this company.

Polhus provide excellent customer service and a quality sauna. We bought a barrel sauna to build ourselves. The kit was easy to assemble and the instructions were clear. We love our garden sauna experience.