Polhus Reviews 1,198

I did a lot of research before buying a Polhus Barrel sauna. They were not the cheapest but seemed to be high quality and I liked the ability to choose options on the website. The communication after ordering was excellent, and everything arrived on my drive in a double size pallet.
The build too 9 hours with me and a friend completing the sauna in a day. I used a friendly electrician to install the heater, with a dedicated cable running out of the main house fuse box.
We have had the sauna now for 11 months and have used it between 2-3 times per week consistently - it’s been brilliant. After a full winter the Sauna looks as good as new. I would definitely complement it with a cold pod however to maximise the enjoyment.
Should you get one? Deffo - no regrets.

I've e-mailed several questions relating to a recently purchased sauna. Each time there has been a quick and helpful response.

Love our sauna!- easy to build - smells beautiful - gets us all through the winter months (and summer too!) - game changer- mental well-being is up by 100%!

I love my Polhus Sauna and use it almost every day (summer and winter). The assembly was relatively easy and quite enjoyable. Due to it's beautiful design It is the centre piece of my garden. Now for me to add the cold tub to pair it with :)

Apart from a slow confirmation of my order, Polhus has been great. The sauna kit arrived in excellent condition and our builder found it easy to assemble.

Would thoroughly recommend. Rob from the installation team was excellent, very professional and pleased with the product.

My sauna is pure joy, I could not be more happy. Well craft, great value for money and looks fabulous. If you enjoy the delights of a sauna you will not be disappointed. Customer service was outstanding from Katrina, we had a few issues with the shipping company but she was always available and helpful to resolve the issues (non of which were the fault of Polhus). I can not recommend them highly enough. My only regret, I should have bough from Polhus sooner.

We are very pleased with our Polhus Narvic sauna. We found the company to be customer service focused, and Ahmed did all he could to help us make this happen.
Initially we ordered the Narvic to be delivered fully assembled (worth the extra). Before we ordered we wanted to be sure it could be put in place, (not kerbside delivery) communication was great, we sent photographs, video and measurements to ensure seamless delivery. Ahmed went the extra mile to organise this for us. When the sauna arrived the haulier let Polhus down badly! The driver had every excuse as to why he couldn't possibly put it in place, even though he had a crane lift on board the lorry!!! He just couldn't be bothered, it was a very hot day, (he even told us it was his last day working for that company) We agreed by phone with Polhus not to accept delivery, and they would get it re-delivered...
To cut a long story short, (Polhus are now using a different company for UK deliveries). Eventually we decided on the self-build kit form Narvic sauna. The price difference was refunded immediately, no worries there. Its arrived on a pallet, the delivery driver was helpful, put it as close as possible, nothing was too much trouble.
We then set about building it, (we're a couple of pensioners with a combined age of 131) and we successfully did it! We are delighted with the results.
As much as we would have preferred it pre-assembled, rising to the challenge gave us a sense of achievement. It took us the best part of a week. The electrician came and installed the heater. We ordered a 6Kw Narvi heater which heats up the space and is perfect for this size sauna. Our electricity is single phase so we couldn't have the 9Kw model. It's been quite the learning experience!

Brilliant sauna- really good quality materials which assemble perfectly. I had the help of a couple of friends and all in all it took about a day to construct. Once constructed it has worked seamlessly and is comparable to the best saunas I’ve been in. Customer support is also superb. Highly recommended.

So we bought a big one..well why wouldn’t you if your getting a sauna you wanna enjoy it with all your family and friends! Due to the big option, I choose to save some pennies buy constructing it with a friend, took us two days to put up and a further day of a local electrician installing the awesome heating unit and the WiFi.
Since then we have used it at least three times a week, at about £5 per heat up.

I can’t recommend this enough such a life upgrade!

Great product, with clear instructions and back up. We love our sauna.

Was a great experience buying our sauna.
Delivery was ontime and my building of the sauna was fun.

The cold tub is a well designed and stylish product of a very high and robust quality. Delivery was quick and well organised.all round great product. Instructions were clear and straightforward.

Polhus selected an excellent courier to deliver our Narvik sauna to our village in Cornwall UK. They used a small truck to suit the narrow lanes, as I requested, and came on time. It took me two days to build the sauna as Polhus estimated, and I used stainless screws instead on rhe ones supplied becuase we live very close to the sea and any other material rusts instantly.
The sauna went together well with no problems, and I found the instructions pretty good.
We love using the sauna, and love the smell of the thermowood interior Afterwards we open our gate and jump into the sea!

Bought a flat pack heat pump/air conditioner, and it is very good quality and value for money

Our experience with Polhus in Malmö has been nothing short of exceptional. From the very first contact, their customer service and follow-up have been world-class – every question answered promptly, every detail taken care of with genuine care. Even though we purchased from another country, the process could not have been smoother. The sauna itself is exactly as promised: beautifully designed, high-quality, and a perfect fit for our prestigious celebration house. Our guests absolutely love it, and it has elevated the luxury experience we offer. Polhus doesn’t just sell saunas – they deliver trust, reliability, and five-star wellness living. Winning a cold tub would be the ultimate finishing touch, but even now, we can proudly say Polhus has made our property shine.

Better quality than I was expecting and simple to follow instructions made for an enjoyable DIY project. Finished product looks great!

Perfect
Delivery worked well
Sauna is really nice and not too complicated to put together
Great overall

We recently bought a sauna from Polhus and overall we are very happy with both the product and the customer service. The sauna itself has a really lovely quality – solid materials, beautiful design, and it feels great to use.

Along the way we experienced a few small hiccups during the process, but every time Polhus’ customer service was quick, helpful, and made sure things were resolved. That gave us a lot of confidence and made the whole experience smooth in the end.

All in all, we now have a fantastic sauna in our garden and we couldn’t be more pleased. We’d happily recommend Polhus to others.

Sauna Jorvik delivered early July and installed 11th July. Product looks good however it is far from an easy process

- Installation does not include any electrical work so as of September still trying to get this sorted
- Numerous parts arrive untreated. Installers (who were very good) fit these. I then had to remove them all to treat them, benches, trims etc and some parts underneath the sauna impossible to treat properly. You would think when you order a Thermowood sauna everything would be treated.
- Not clear that if your want both benches to be illuminated you have to order 2 sets of LED strips. These took an age to arrive.
- Sauna is letting in water. The installers have come out and tried to seal. Hoping once I get the sauna working wood will dry out.
- You have to oil the benches and floor as well