Polhus Reviews 1,198

Good overall product. Elements are well-fitting. Thermowood smells great, manual is clear.
The end products feels sturdy.

Amazing product, we are very happy with our purchase! The sauna is excellent quality. Amazing customer service all the way from guidance around which sauna to delivery- friendly and helpful. Thank you

Ahmed was really helpful and knowledgeable about all aspects of the product. He didn't push the most expensive heater but rather the heater that was right for me. And he made sure I got the best deal at all times. I'm really looking forward to my sauna arriving.

The sauna set got delivered in time and the instructions were (mostly) clear. It was not clear how and where the light and the wooden light cover should sit and now screws or bolts were there to mount it. We figured that out ourselves and got a little bit money back as compensation. All in all a good experience and meanwhile my sister also got a sauna installed…

Fast and relevant answers to my questions to make my purchase. Awaiting delivery now.

I was looking for an outdoor sauna and after extensive research chose Polhus. They have an excellent stylish range and ordering was very easy with a helpful knowledgeable assistant talking me through the options over the phone.

Good experience, knowledgeable and open dialogue, thanks

Didnt get a confirmation email after I had paid for the order. Support was friendly when i called them. Still dont have a delivery date even though i requested this to be shipped asap as this is an oder with missing parts that we need to finish setting up the gardenhouses.

Great service - researched and then clicked to get a quote from their website which started an email thread with one of their team who had extremely helpful advice based on my specific needs and constraints. Made this process extremely easy, thank you Ahmed!

I got the answers for my questions and was informed of the progress all the time.

We love the look of the Polhus products on their website. We have found the customer service team really helpful in providing advice on various options, layout and materials to find the perfect fit for our garden and needs at a great discounted price.

Purchased a Loke sauna last year and was supported at all stages by the excellent after sales service. The kit arrived well packed and with no issues. Wood quality was exceptional with precision cut pieces that fitted together well ( just like I used to build model planes and boats but on a larger scale ). We have been using the sauna for nearly a year now and are really pleased with it. Highly recommend this company.

Ahmed was so helpful throughout our sauna purchase journey.

I ordered a Paavo Sauna from Polhus. Ahmed was our point of contact from start to finish and I honestly could not be more pleased with the project.
Ahmed did a great job helping me with the specification and selecting the best configuration for our application and I never felt like he was trying to encourage us to order anything we didn't need. Just good clear information from someone who seems to really know their product.
The kit was really well made, the construction was reasonably easy and although we had a few issues during the build, all entirely due to my lack of skill and experience, Ahmed helped every time always responding to emails and even calling on occasion.
I would definitely use Polhus again and I am delighted with the Sauna
Thanks for all your help Ahmed👍

AVOID AT ALL COSTS.

Firstly - small issue but the delivery was a nightmare. Took weeks and weeks, much longer than they said. On the day of arrival was also chaotic, much later than we were told.

The day of construction we were aware we were going to need to dispose of the excess rubbish. However we were not told there would be razor blades and open pots of glue, hidden amoungst unused sheets of glass fiber in a pile in the garage. Very nasty challenging disposal.

Then comes the real issue - the window of the sauna is leaking after a couple of months. Given we went for a top of the range package (over 10k spent with the company) you would think you are going to get good treatment. Not with Polhus.

Firstly they tried to claim it was because the treatment was not applied correctly - two points on this. Firstly, it was done by a professional and it's perfect (photos supplied to the company). Secondly - even an UNTREATED sauna should not be leaking this quickly. I have had a professional look at it since and been told it is not build properly - there is a cap between the wood and the window causing the leakage - and fairly soon it will need serious repairs.

Do not expect high customer service if something goes wrong from this company. Buyer beware - wish I had spent a bit more on a Company with a higher customer satisfaction rating.

Great customer service as always.

From ordering our sauna to delivery went smoothly. Fabulous communication.
The sauna is lovely quality and works amazing well. We chose Themowood.
I would highly recommend this supplier.

I can’t really review This since I haven’t received the product yet . Ordering wax straight forward though .

Just had sauna installed and Rob and team from CSL did a fantastic job. Very friendly and professional. Confirmed requirements at the start and liaised throughout to make sure expectations were met. The sauna looks fantastic and we’re looking forward to using it. Thanks again Rob and Mark

Communication with Polhus was very good – Rickard was very helpful over email and the Barrel Sauna arrived within a couple of weeks no problems.

It’s been nearly 12 months, and the Sauna works very well, and I’ve used it frequently. It’s probably one of my better investments.