Polypouch UK Ltd Reviews 

64
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Absolute timewasters. Responded to my initial enquiry and offered to send some samples out but I followed up on numerous occasions and got no response at all after that.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic Service – Highly Recommend! After being let down by another bag/pouch company, I came across Polypouch UK, and I’m so glad I did. There were quite a few emails back and fo... See more

Rated 5 out of 5 stars

Being a start-up, there's nothing more satisfying than finding a supplier that does their upmost to meet your needs whilst delivering quality work - and Polypouch does just that! I can't thank Stephen... See more

Rated 5 out of 5 stars

Polypouch were the most approachable and affordable company to take my print project further. Stephen and team have been so helpful and patient. Advising on layout of my own design work by sending s... See more

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4.1

Great

TrustScore 4 out of 5

64 reviews

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4.1

All reviews

(64)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute timewasters

Absolute timewasters. Responded to my initial enquiry and offered to send some samples out but I followed up on numerous occasions and got no response at all after that.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic Service

⭐⭐⭐⭐⭐ Fantastic Service – Highly Recommend!

After being let down by another bag/pouch company, I came across Polypouch UK, and I’m so glad I did.

There were quite a few emails back and forth, making sure everything was exactly right, and throughout the whole process the advice, patience and support I received were second to none.

A huge thank you to Stephen and his team for taking the time to help me and making the whole process so much easier. As a small business, having a company that actually listens and guides you through the process makes such a difference.

My pouches arrived this afternoon and I’m absolutely delighted with them!

Thank you again, Stephen and the Polypouch UK team. I would definitely recommend you and will happily use your services again. ⭐⭐⭐⭐⭐

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service, Fast responses and knew exactly what i needed. Sent samples which really helped know the quality was there.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

So happy to have found Polypouch UK

So happy to have found Polypouch UK. Every aspect of my order and print is always handled with professionalism. Excellent customer service. All queries are responded to quickly. Every order i have placed as always been received quicker that the estimated delivery date. 100% recomend.
I'm so glad I moved to Polypouch! Thank you!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and fast delivery

Excellent service and fast delivery.

I had not worked with Polypouch before, Stewart has been helpful and gone above and beyond with samples, making sure our printing was correct. Our delivery arrived much faster delivery than anticipated, meaning our product could be launched earlier. Would highly recommend Polypouch.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Best packaging company

Simon was absolutely incredible. The quality of the packaging is unrivalled, will always use them going forward and even better that it comes from a U.K. company

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding in all respects!

Outstanding in all respects!

I could not recommend Polypouch more highly. Simon was incredible helpful throughout the process of procuring bespoke pouches for our nascent freeze dried baby food brand. The quality is fantastic and the prices are super competitive. Big thanks to the team.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

Where to start…Saying that Eddie at Polypouch goes above and beyond would be an understatement. When I needed more than just a miracle, he pulled out all the stops to help me deliver on a project I thought was beyond saving.

Eddie and the Polypouch team came to me with solutions, proving that if you want a packaging company with unbeatable customer service, they are the ones to trust. I can’t emphasize enough how much they’ve helped me this month.Bring on Crufts! I could not of got there without you. Thank you.🐶

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product Great Service

I was looking for a supplier of printed pouches. I had not dealt with Polypouches before but Lucy made me feel totally confident in the product, and ability to meet my exceptionally tight deadline. I was kept informed every step of the way and they will definitely be my go-to the next time I have a client requiring these

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant all around

Brilliant all around
Ordered from this company many times and each time the quality and customer service is really great. Love doing business with them. Highly recommend!

February 19, 2025
Unprompted review
Polypouch UK Ltd logo

Reply from Polypouch UK Ltd

Thank you Hadeel, we always try our hardest for customers!

Rated 5 out of 5 stars

An excellent service - thank you!

For the past 2.5 years, Lucy and her colleagues at Polypouch have bent over backwards to ensure we have the printed pouches we need, when we need them. Any issues we have had have always been addressed and responded to very quickly.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I dealt with Stewart from start to finish and he has been exceptionally helpful, seeing through the project from start to finish.

The quality of print was to a high standard and delivery was ahead of schedule which I was extremely pleased with.

I will not hesistate to contact Stewart again for repeat orders.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Five-Star Service from Stuart at…

Five-Star Service from Stuart at Polypouch:

I can’t praise Stuart at Polypouch enough! From start to finish, he was incredibly diligent and helpful, going above and beyond to ensure I received my package on time. Even when we were emailing out of hours, including on a Saturday, Stuart was always quick to respond and kept me updated every step of the way. His commitment to customer service is truly fantastic, and the product itself is superb—exactly what I needed.

I’m beyond happy with the service and the quality. Five stars all the way!

September 9, 2024
Unprompted review
Polypouch UK Ltd logo

Reply from Polypouch UK Ltd

Hi Andrew, what a lovely review! We try very hard with both quality of service and quality of pouches! Polypouch MD

Rated 5 out of 5 stars

Super Experience of Customized Pouches

My experience with Polly Pouch has been excellent. Great service and good quality of pouches printed. I will highly recommend them for customized pouches for any type of business. Hats off to Simon and Team.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Our experience with Polypouch was…

Our experience with Polypouch was seamless. They went above and beyond to accommodate our requirements. The finished bags exceeded our expectations and were also delivered ahead of schedule. We are very impressed and would not hesitate to place another order or recommend them to others.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent service from start to finish

An excellent service from start to finish. The team were helpful in picking the right product, and the best finish for our particular design. Speedy and reliable - just what my little business requires. I will be a repeat customer.

July 29, 2024
Unprompted review
Polypouch UK Ltd logo

Reply from Polypouch UK Ltd

Thank you Ruff for your kind words. All our customers are important as from little acorns, Oak trees grow!

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