Poole Alcock Solicitors Reviews 

877
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the professional and genuinely helpful nature of the staff, noting that various legal matters are handled efficiently and smoothly from start to finish. Many people also mention receiving clear, detailed guidance and empathetic support during their initial consultations and important phone calls. Some reviewers were not happy with the overall communication and customer service standards experienced during transactions. Clients frequently mentioned experiencing significant delays, unreturned emails, and major difficulties getting timely updates regarding the progress of their ongoing property cases. A few individuals noted that reaching someone for assistance can sometimes be quite frustrating.

What people talk about most

Staff

Users describe ambiguous interactions with staff members, reflecting a significant division in client... See more

Service

Reviewers share mixed feedback about the service, reflecting a high level of disagreement among clients. On... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing a stark divide in client... See more

Customer communications

People report negative experiences with contact, consistently describing communication as extremely poor and... See more

Response time

Customers had ambiguous experiences with response_time, reflecting starkly contrasting feedback regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elinor and her team were excellent. Incredibly efficient & made things very straightforward. From the first phone-call to the end i was treated well! Would recommend to anyone especially if you’r... See more

Rated 5 out of 5 stars

Elinor and team provided clear and swift support with regards to an employment settlement agreement. They kept me up to date the whole way through and gave efficient guidance on each step of the proce... See more

Rated 5 out of 5 stars

Onboarded in December with a conveyencing quote for a purchase now need the same for a sell - called Eve who was most helpful and sent the quote immediately. I am with team Chloe Heath - have spoken... See more

Company replied

Rated 5 out of 5 stars

We just wanted to say thanks for all your help regarding our house move. Seeing the amount of work and chasing that goes into the process from a legal perspective was pretty incredible and we genuine... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Lawyer

Written by the company

Poole Alcock Solicitors are a national firm providing expert legal advice across all areas of law.


Contact info

3.6

Average

TrustScore 3.5 out of 5

877 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(877)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly professional and courteous

Highly professional, kept us fully informed throughout, very courteous and didn't appear to be troubled even if we rang/emailed them almost daily.

Wonderful company to work with and in particular Georgina at the Northwich office, she was brilliant.

June 18, 2023
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Reply from Poole Alcock Solicitors

Hi Malcolm. Thank you for your lovely review. We shall ensure to pass your comments on to Georgina and the team.

Rated 5 out of 5 stars

Sold a flat through Poole Alcock

Sold a flat through Poole Alcock, everything went smoothly and hassle free. I felt that I didn't have to keep chasing them up and there was communication all the way. Thank you :)

June 21, 2023
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Reply from Poole Alcock Solicitors

Thank you for your great review, Shaya. Thrilled to hear of your experience.

Rated 5 out of 5 stars

A good reliable company

A very fast, thorough and comforting experience they made me feel confident about our decisions and explained the whole process to us , would strongly recommend them for all your legal needs.

June 14, 2023
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Reply from Poole Alcock Solicitors

Thank you for your positive review, Paul.

Rated 5 out of 5 stars

Poole Alcock Sandbach are now our go to…

Poole Alcock Sandbach are now our go to solicitors. They managed the creation of our wills and lasting powers of attorney in a highly professional manner. First class service

June 18, 2023
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Reply from Poole Alcock Solicitors

Thank you for your positive review, Kevin. We shall look forward to working with you again in the future.

Rated 5 out of 5 stars

Kate Heath team completed my remortgage…

Kate Heath team completed my remortgage with ease and on time . Very professional and they always were on top of things .

Thank you .

Sham

June 19, 2023
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Reply from Poole Alcock Solicitors

Hi Sham. Thank you for sharing your positive experience with the Kate Heath team. We really appreciate your feedback.

Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received from all personnel Jamie Riseley made the process of an employment matter simple and he is a very down to earth guy.

Thank you Jamie and to Kellie his assistant.

Maria

June 9, 2023
Unprompted review
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Reply from Poole Alcock Solicitors

So pleased we could help you, Maria. Thank you for your kind review.

Rated 5 out of 5 stars

I highly recommend this solicitors they…

I highly recommend this solicitors they are extremely helpful, always there an ready to help in anyway they can answering all of your questions nothing is to much trouble making the whole process as stress free as possible, extremely polite an courtesy staff.

June 8, 2023
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Reply from Poole Alcock Solicitors

Thank you for your kind review, Deborah. So pleased we were able to help.

Rated 5 out of 5 stars

Very happy with James Williams’ service

James Williams helped us with the purchase of our home. He was very patient at explaining the process and requirements and keeping us updated. There were no additional hidden costs and we understood what we were being charged for.

June 8, 2023
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Reply from Poole Alcock Solicitors

Thank you for your lovely review, Veronique. We are so pleased that you found our transparent costs helpful.

Rated 5 out of 5 stars

Sale and purchase of our new home

Poole Alcock helped me with the sale and purchase of my house. I was lucky to have Kate Heath and her wonderful team look after me through the process. They communicated effectively and efficiently and made the process really simple for me. They also were there to answer any questions I had.

June 8, 2023
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Reply from Poole Alcock Solicitors

So pleased Kate and her team could help. Thank you for your review.

Rated 5 out of 5 stars

I have used Poole Alcock many times…

I have used Poole Alcock many times now, and I’ve always had excellent service

June 7, 2023
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Reply from Poole Alcock Solicitors

Thank you for your kind review, Paul. We shall look forward to working with you again in the future.

Rated 5 out of 5 stars

would definitely recommend this company

Although the process was long the team we dealt with were extremely helpful and very thorough.
The ladies on reception were very accommodating and helpful too.
I think they will be happy that they no longer have to put up with us calling to see how things were going !!

May 31, 2023
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Reply from Poole Alcock Solicitors

Hi Andrew, thank you for review. We are thrilled to have helped you to the end and to hear how well our team worked to achieve this.

Rated 1 out of 5 stars

Worst solicitors in the UK

Worst solicitors in the UK. Please do yourself a favour and find another solicitor in your area. You have been warned. Poole Alcock will bully you into what they want, not what you want. They are there to make as much money out of you as they can. They do not listen to what you have to say. They are not very professional and have the worst customer service ever.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Sarah Jarrett and Melissa Fox dealt with the sale of my mother's house which was an unregistered property. We received outstanding service from start to finish. Communication was superb both in terms of responding to questions and keeping us informed. Thank you very much. We would highly recommend and definitely use you again.

June 2, 2023
Unprompted review
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Reply from Poole Alcock Solicitors

Thank you for sharing your experience of working with Sarah and Melissa. We really appreciate your kind words.

Rated 5 out of 5 stars

Poole Alcock made the process easy and…

Poole Alcock made the process easy and supported me all the way through. Very patient and quick to reply to all queries.

May 18, 2023
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Reply from Poole Alcock Solicitors

Hi Annmarie, thank you for sharing your positive experience. We are so happy to have been able to reach your high expectations.

Rated 5 out of 5 stars

Good communication and straight…

Good communication and straight forward. Good value for money. Chloe and team are very personable.

May 18, 2023
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Reply from Poole Alcock Solicitors

So pleased we were able to smoothly help you through your home purchase. Thank you for your kind review.

Rated 5 out of 5 stars

Miracle workers

Just incredible - I phoned them that morning asking them to aid me in a settlement issue .

By 11 they had booked me an appointment and all was signed , sent off and sorted by 11 - miracle workers in my eyes ! Thank you especially to Jamie and Kellie

May 11, 2023
Unprompted review
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Reply from Poole Alcock Solicitors

Hi Emily, thank you for your lovely review. We are thrilled to hear that Jamie and Kellie managed to turn around your situation in such a short space of time.

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