Poole Alcock Solicitors Reviews 

876
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the staff provides prompt, approachable, and remarkably helpful support during initial legal consultations and everyday transactions. Many consumers genuinely appreciate the clear, professional guidance they receive when navigating complex family law or employment situations. Some reviewers were not happy with the poor communication and painfully slow response times from the office staff. A few people also felt that important emails and phone calls were frequently ignored, leaving them without any progress updates. Other clients experienced frustrating delays that significantly disrupted their property purchase processes and timelines.

What people talk about most

Staff

Users describe ambiguous interactions with staff members, reflecting a significant division in client... See more

Service

Reviewers share mixed feedback about the service, reflecting a high level of disagreement among clients. On... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing a stark divide in client... See more

Customer communications

People report negative experiences with contact, consistently describing communication as extremely poor and... See more

Response time

Customers had ambiguous experiences with response_time, reflecting starkly contrasting feedback regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elinor and her team were excellent. Incredibly efficient & made things very straightforward. From the first phone-call to the end i was treated well! Would recommend to anyone especially if you’r... See more

Rated 5 out of 5 stars

Elinor and team provided clear and swift support with regards to an employment settlement agreement. They kept me up to date the whole way through and gave efficient guidance on each step of the proce... See more

Rated 5 out of 5 stars

Onboarded in December with a conveyencing quote for a purchase now need the same for a sell - called Eve who was most helpful and sent the quote immediately. I am with team Chloe Heath - have spoken... See more

Company replied

Rated 5 out of 5 stars

We just wanted to say thanks for all your help regarding our house move. Seeing the amount of work and chasing that goes into the process from a legal perspective was pretty incredible and we genuine... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Lawyer

Written by the company

Poole Alcock Solicitors are a national firm providing expert legal advice across all areas of law.


Contact info

3.5

Average

TrustScore 3.5 out of 5

876 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(876)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used Poole Alcock conveyancing…

I used Poole Alcock conveyancing services at the beginning of this year and cannot recommend them enough. They were diligent, thorough and efficient throughout, and made what is an incredibly stressful process as smooth-sailing as possible. I had extremely little experience in buying/selling houses, but they guided me through every step and made sure that I always understood what was happening and what was required. I felt in very safe hands through it all!

February 14, 2023
Rated 5 out of 5 stars

Poole Alcock were brilliant!

Poole Alcock were brilliant in helping us organise the purchase of our first home.
They were very communicative, knowledgeable and easy to get hold of when we had any queries that needed answering. I'd highly recommend them as solicitors, especially if you're looking to buy your first property.

July 17, 2023
Rated 5 out of 5 stars

Absolutely fantastic service

I have had such an amazing experience with Poole Alcock,my solicitor Nicola Jones (and her team) have been there throughout absolutely everything i needed,and went above and beyond in providing me with not only the legal process of my case but also with emotional support and guidance,anything that needed doing was done almost instantly and the level of professionalism and knowledge at the hearing was above anything i could have imagined,Thank you so so much

July 21, 2023
Unprompted review
Rated 3 out of 5 stars

A bit slow

A bit slow, taking six months to complete. If there was an issue with the sellers, I should have been informed earlier and through the process. Six months to complete was too long. And like a queue, I had committed and then saw investment in my time.

July 11, 2023
Rated 4 out of 5 stars

Everything happened as it should of

Everything happened as it should of, so no complaints, for most part they were professional and polite, but the communication could of been better. even on the last day I had to email to see if everything was ok

July 11, 2023
Rated 5 out of 5 stars

Our recent house sale…

Kate Heath and her team made our recent house sale and purchase a smooth experience. Her knowledge on many different matters was impeccable; she acted with thorough detail, which we felt best protected us as her client. Her suggestions and advice on matters concerning the property we purchased were a huge help. All the team are friendly and warm; they have our recommendation!

July 13, 2023
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Reply from Poole Alcock Solicitors

Thank you for your lovely review, Danielle. We are so pleased to hear of your experience working with Kate Heath and her team.

Rated 5 out of 5 stars

A very efficient company

A very efficient company. Great communication throughout the process at a personal level. Good at giving advice when needed. Removed the stress from a very stressful process.

July 11, 2023
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Reply from Poole Alcock Solicitors

Thank you for your kind review, Alan. I am so pleased we were able to take the stress away from you.

Rated 5 out of 5 stars

Superb service

Vicky M, Alison and Abbey dealt with the conveyancing for the sale of my flat and they were wonderful. Good communication, patient, pleasant and informative. I couldn't have asked for more. Thank you all so very much.

July 11, 2023
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Reply from Poole Alcock Solicitors

We really appreciate your lovely comments, Tracy. We shall ensure to pass them along to Vicky and her team.

Rated 5 out of 5 stars

Our house sale and purchase of a new…

Our house sale and purchase of a new property was seem-less, even with a few hitches out of our control, these were handled efficiently and the sale and purchase went through smoothly

June 27, 2023
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Reply from Poole Alcock Solicitors

So pleased we could sail you through your conveyancing process with us. Thank you for your review, Stewart.

Rated 1 out of 5 stars

Don’t trust this firm!

Don’t trust this firm! They trying repeatedly send you some emails which you never asked for and after that sending long bills to charge you for each email they sent you +VAT!!!! This is called proper scam and fraud! They have charged me £462 extra for nothing!!!
I have complained to the relative department but after a while and today I received a letter from them to either pay the money that I don’t deserve to pay or they will pass me to the dept collector and the court!!!
Yes Poole Alcock Solicitors could do legal action against a man who loosed whatever he had in his life and is living difficult to pay his bills and the food in most difficult circumstances of his life!!!
I believe that is just legal scam under cover a solicitor’s firm because they are professional lawyers and know how to suck the blood of poor people who trusted them!!!
Please don’t trust Poole Alcock Solicitors for your mental and financial sake!!!

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

It performed really well under a…

It performed really well under a difficult buying circumstance we couldn’t of done it without them

July 3, 2023
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Reply from Poole Alcock Solicitors

Thank you for taking the time to share your experience working with us at Poole Alcock.

Rated 5 out of 5 stars

Excellent Service

Excellent service, Amanda and her team were so attentive, patient and helpful. Pleasure to work with!

July 3, 2023
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Reply from Poole Alcock Solicitors

Thank you for your kind review, Jack.

Rated 5 out of 5 stars

Very satisfied with work from…

Very satisfied with work from Victoria, highly recommend ,,

July 3, 2023
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Reply from Poole Alcock Solicitors

So pleased Victoria and her team could assist you. Thank you for your review and rating, Agim.

Rated 5 out of 5 stars

They were very professional and…

They were very professional and approachable all the time. Everything was explained very clearly.

July 3, 2023
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Reply from Poole Alcock Solicitors

So pleased Nicola and her team were able to provide you with fantastic service. Thank you for your review, Khaled.

Rated 5 out of 5 stars

Amazing

The whole team communicated well, accurate advice and incredible support throughout the whole process

July 3, 2023
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Reply from Poole Alcock Solicitors

We really appreciate your kind review, Mark. We shall look forward to working with you again in the future.

Rated 5 out of 5 stars

Kept in the loop

Kept in the loop, easy process, the best around in my opinion used for buying and selling, great price too, stress free. Thanks

July 3, 2023
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Reply from Poole Alcock Solicitors

So pleased we were able to reach your high expectations. Thank you for your review, Jack.

Rated 5 out of 5 stars

Friendly and truly professional

My Solicitor was Emily Brown and her team were Ellie C and Ellie B (Crewe).The team were excellent! They were so professional but kind and reassuring. I was kept fully informed and always knew I could ask anything. The team always got back to me promptly and dealt with my house sale and purchase with ease. I would recommend with out doubt Poole Alcock. Also a mention to Eve Bright, who was my initial contact, she was wonderful!

June 21, 2023
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Reply from Poole Alcock Solicitors

Thank you, Jeanette, for you lovely review. We are so pleased to hear of your experience of working with Emily Brown and her team.

Rated 5 out of 5 stars

Highly professional and courteous

Highly professional, kept us fully informed throughout, very courteous and didn't appear to be troubled even if we rang/emailed them almost daily.

Wonderful company to work with and in particular Georgina at the Northwich office, she was brilliant.

June 18, 2023
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Reply from Poole Alcock Solicitors

Hi Malcolm. Thank you for your lovely review. We shall ensure to pass your comments on to Georgina and the team.

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