Poole Alcock Solicitors Reviews 

Professional, honest, helpful, knowledgeable, great experience with Poole Alcock

Excellent service from the very first contact. Knowledgeable, empathetic and super efficient. I cannot recommend Jamie Riseley enough. Thank you.

Without Prejudice

They told me to accept any deal offered by the other side and then claimed they never said that. I have witness statements and medical evidence that proves i do not lie. In others words they lied to me breaking my trust.

James Williams and team did a fantastic job with our house purchase and sale. It was a challenging experience, due to external factors not related to Poole Alcock resulting in us exchanging and completing on the day of the move but James and his whole team stepped up and got it over the line, he even messaged me at 8am on the day of the move to tell me he was in, and on it.

I would recommend Poole Alcock without doubt. When something (or multiple things in our case) go wrong, you need a firm who can step up to the challenge like they did for me.

After I lodged a complaint there was a flurry of activity, documents that could have been actioned months prior (having paid Poole Alcock in March 2024) were suddenly sent to me. Unfortunately the property address was wrong, and the case was mixed up with another client. Very poor show.

DISHONEST AND NOT TRANSPARENT
I employed this firm for a post-nup and agreed a fixed fee - I checked three times that this included everything and that I wouldn't be charged extra.
We amended the post-nup four times - it was amicable so I requested very little in the way of advice, all amendments were tracked so incredibly easy to check. Every transaction was done via e-mail, if I rang I was told I had to make an appointment for a telephone call and my solicitor was unavailable for the next two weeks. Emails took an eternity to be dealt with. Eventually I stopped requesting them to make amendments and my husband instead instructed his solcitor to make the amendment and send to mine only to check - which still took an eternity. When we got to the final draft my solicitor told me she shouldn't review and sign it without further funds because we were outside of the fixed fee contract which covers only the 'original' document. There clearly is no original document until one is drafted and nobody agrees the first draft of a document of this type!! They eventually gave me a reduced figure but nonetheless I had to pay an extra £700 over and above the fixed fee. And they were not so slow in chasing the outstanding amount!

I do not recommend using this solicitor. They are so unwilling to help or answer any questions. Difficult to communicate with, I bought my flat and moved in 7 months ago and there’s still things they haven’t sorted and provide me with absolutely no updates. I constantly have to chase everything as they are not proactive and when I email with a simple question I don’t even get an answer. They are unbelievably unhelpful and don’t seem to actually care about the clients. I wish I had paid more and used a more competent solicitor. Also, I only received any sort of contact from the actual solicitor once or twice the whole process it was all done via their admin team which is fine, but when I asked legal questions I never got any answers as I wasn’t able to communicate with the actual solicitor! Just stay away if you can help it!

They never seem to "receive emails". Whenever you try to check up on them or reply to any of their inquiries via emails they will just ignore it, and they keep saying "we haven't received your email" when we call to confirm. I send emails through a work email address where I have hundreds of messages coming in and out every day and nobody has encountered scenarios where they fail to receive my emails. You have to email them at least 3 times and keep calling them every day for 3 days (often with them not picking up calls) in order to get a response. The worse is they reply in seconds when the estate agent check up on them and say "unfortunately we haven't received any reply regarding XXX from our client". I HAVE SENT YOU THE REQUIRED DOCUMENTS WEEKS AGO AND I SENT IT MUlTIPLE TIMES IN CASE IT GOT LOST. As clients we understand and even expect that you have a lot to deal with and take time to process an individual case, but can you just be honest about it? It's so stressful to work with them when one has to remember to follow up on every piece of information countless times otherwise they will never reply, and they just brush off their own responsibility easily so in the end the other parties just kept chasing you instead. We almost lost our purchase, the seller & agent were questioning our commitment, though in fact it was their fault the process is going slow! Not worth the service consider their pricing!

We made a property buying and use your company for conveyancing. The conveyancing team has made a very careless mistake for submitting wrong selling price to the HM Land Registry for registration. We requested them to fix it and revise the record for the correct property selling price in HM Land registry. They just change passing this problem to different people to handle and forward or resend the wrong document to us. The problem has still not been fixed after 11 months from our initial request to their conveyancing team for correction.

I instructed Poole Alcock in a house purchase and was assigned Amelia as conveyancing solicitor with Katie and Ellie as assistants.
The process started in mid October and completed mid December.
Throughout I was kept informed of any issues and despite the seller being in a mad rush to get things done quickly, Amelia kept her cool and made sure no stone was unturned before exchange and completion.
If you want to make sure that a life changing event like buying a house is done properly I thoroughly recommend Amelia, her team and Poole Alcock to do the job properly and efficiently.

Very speedy transaction. Made it a stressfree process. Great communication and got the job done. Thank you to James Williams amd his team. Would recommend and use again

Hoping for some broad advice before engaging their services I encountered an an arrogant response from a receptionist who over qualified me before passing me onto a member of the “new business team” who had no interest in engaging with my problem, was not legally qualified and was only interested in telling me that the rates were £350 an hour and I would have to make a deposit of £1500 before I could speak to someone who was legally qualified. I will let you make your own decision on whether or not you are happy to deal with a company who deal with new enquiries for assistance in this manner .

I was fortunate enough to be assigned to James Williams and Sophie Barrett for what turned out to be a lengthy and complicated sale and purchase. They could not have been more professional, communicative, patient and calm even when I wasn’t. We got there in the end solely because of their persistence and capability.

I engaged Poole Alcock Solicitors for my ex-pat Remortgage, and I was allocated to the Emily Brown Team to oversee my process. They displayed an absolute level of professionalism that one would expect from a legal team. The fee for their service struck me as straightforward and equitable.

There was consistent availability over the phone, and my inquiries were promptly addressed. However, a drawback I encountered was the excessive scrutiny regarding my identity. At a certain point, I began to feel that the requests for extensive identity verification went beyond what was reasonable. This additional layer of scrutiny compounded the stress I was already under due to the substantial information required for my Remortgage. It appeared that I was unable to provide sufficient evidence of my identity, intensifying the pressure throughout the process. On a more positive note, this aspect underscores the company's commitment to professionalism and safeguarding measures.

Nevertheless, I remain inclined to reach out to Poole Alcock Solicitors again without hesitation. The exceptional professionalism and attentive care exhibited by the entire Emily Brown Team are factors that instill confidence.

Kate Heath and her team were fantastic and got my sale turned around extremely quickly after a nightmare with another "recommended" solicitor by my estate agents. Only regret is not goinv with her from the start. Constant dialog/updates telling me exactly was needed and where I was up to. I had more correspondence with her in the final month than the 5 months with PRO CONVEYANCING. Thankfully they have been shut down I believe. Anyway I wouldn't use anyone else from now on as couldn't have asked for more.

I searched for the top Criminal Defence Solicitors covering Thames Valley, UK. Poole Alcock Solicitors came top of the list. I used their website to provide details of my legal requirements. I was then called twice within five minutes BY POOLE ALCOCK SOLICITORS to tell me THEY CAN NOT OFFER LEGAL SERVICES IN THE THAMES VALLEY AREA?

We instructed Poole Alcock for both our sale & purchase of properties. Victoria and her team were very helpful, professional but friendly. If we had any questions they promptly acted. Overall it helped the process to go smoothly. Would definitely recommend Victoria and would use them again.

Made the whole process of moving house easier. Would recommend to anybody wishing a stress free house move.

Excellent service; no issues :)

I found the Poole Alcock office in Nantwich excellent and the people easy to work with. They were very effective in sorting out the various issues with my agricultural land purchase leading to an easy and trouble-free completion. They always kept me informed about what was going on and it was easy to track progress. Highly recommended.