Poolewood Machinery Ltd Reviews 

I think you can judge a company a lot based on how they deal with issues.

I ordered two Robert Sorby soft jaws, displayed as in stock, sadly what I received was a pair of Nova equivalents, priced much lower and if no use to me because they have a void of about 15mm in the centre.

I emailed about this and Ian came back explaining how the now discontinued jaws came to display as in stock (and for balance, a small line of text as a tag said these were discontinued) apologised and offered a refund of the difference if the Nova jaws would be acceptable, or a full refund if I returned them.

Ian sent across a label and these were returned and refunded no fuss.

I'll happily return when I need something confident should anything go wrong it'll be delt with easily in a world where so many companies work overtime to make returns difficult.

Had just what I needed. Ordering process straightforward. Delivery prompt. Thank you.

Very easy to order and they have a good stock, ready to send after placing an order.

I like to support independent business, but was a little stressed to have to chase my delivery more than once. The person I spoke to knew my order and was each time apologetic and optimistic, so 4 stars on a human level! It arrived eventually, sadly in damaged packaging and with small pieces loose in the external packing box, but I think this was direct distribution from the supplier rather than Poole, and as far as I can tell thus far the product is all there and working.

Good experience at a competitve price.

Very helpful. I rang in the afternoon, they got the item packed and dispatched in time to catch the post so that I received it the next day.

Rip off merchants. Charged over £10 p&p for a small tube of Tormek honing paste. First and last time I will use them.

Ease of online ordering and super quick delivery at a competitive price .

Prompt dispatch, good profú tá And good peice. Well done!

This would have been a 5☆review if I had received a notification of the delivery date!

Very fast delivery

Prices were great, delivery was fast. They forgot one item with my order and they were very quick and friendly to rectify it.
Will definitely shop with them more.

On January 6th I ordered some items from Poolwood. The following week the tracking showed that only the label had been printed. I claimed the items the following week. It was only about a week later that I was able to contact Poolwood by email to claim the items. Later I received information that the items had been sent, but that they had probably been stolen. This happened just before Christmas. On January 6th I contacted PayPal to open a case, and I am now very grateful that I used PayPal to pay for the items.

Eventually PayPal escalated the case to the point that I now had a claim against Poolwood. I informed Poolwood that the items had now been cancelled, as the tracking only indicated that the label had been made. However, Poolwood did not want to accept the cancellation. They also informed me that they had claimed the items and that they had been stolen, and that they had an insurance contract for such situations. I therefore asked Poolwood to inform PayPal, so that they could return the amount I had paid. Poolwood stated that they would do this, but according to PayPal, they had never received such a request from them.

I expect the seller to take responsibility and clean up when problems arise. It is unfortunate that Poolwood has given me incorrect information. In fact, it appears as if they have tried to delay the refund. This indicates that Poolwood has significant shortcomings in following up on problems. As a seller, you need to understand that challenges will arise, and when such situations arise, you need to act proactively and resolve the issue—not in the way Poolwood has done, by resisting the refund as much as they can.

It was not until February 14th that I received a partial refund from PayPal, but there was still 700 NOK (51 UKP) missing, and I am unsure of the reason for this.

I have observed that many customers are very happy with Poolwood, and it is understandable when everything goes as planned. However, the problem arises when things do not go as expected, which can happen to anyone. In such cases, one must ensure that the situation is handled satisfactorily, unlike Poolwood, which seems to be resisting. I therefore advise against trading with Poolwood.

Excellent Service. Fast and easy shippment to Germany. Thank you

Items ordered dispatched and received in record time, could’nt believe how quickly this supplier dealt with everything. Good quality items and at a great price. Thanks for the sale.

Freindly and helpful service when I phoned them with query about email I received and regarding my order.
Many thanks.

Great to buy good Charnwood at best prices.

Really good product and service - very pleased, thank you !

Great range of products offered at very good prices. Prompt delivery as well considering order was placed over Christmas. Recommended....thank you