Scam
Scam. I paid for a robot spare part and I never received it. They don’t reply calls and WhatsApp for more than 2 months

Reply from Poolrobots
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Heden ten dage zijn wij een van de gerenommeerde bedrijven in zowel de Benelux, Spanje, Portugal en daar buiten met de juiste ervaring in de markt van zwembadreinigers, robotmaaiers, robot stofzuigers en meerdere robots voor in en om het huis voor zowel jong als oud. Samen met onze gespecialiseerde medewerkers zijn wij toonaangevend in deze sector.
Laan van de Ram 21b, 7324 BW, Apeldoorn, Netherlands
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Scam. I paid for a robot spare part and I never received it. They don’t reply calls and WhatsApp for more than 2 months

Reply from Poolrobots
Ordered a pool robot and water management device. Neither work right. Tried to contact chat, no help, tried to call, no help. Reached out to try to get a refund and they delay and delay. When they finally respond the first time, they want me to cover shipping on their bad products. Then after I email multiple more times, they try to tell me its been other 30 days, in which it has not, and there is nothing they can do. Its been a complete joke.

Reply from Poolrobots
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