POPFLEX Reviews 148

It is incredibly ironic to watch Cassie Ho talk all day on TikTok about how much she cares about her customers and product quality, when in reality, the exact opposite is true. I am beyond frustrated with my experience at Popflex regarding the "Perfect Plain Pant." Since I was torn between two lengths, I followed their website’s advice and contacted support immediately after ordering to clarify which size would fit. Instead of providing the necessary information, the support agent intentionally fed me vague, useless details and stalled the conversation until the package had already shipped.
When I finally confronted her about why she didn't help me sooner and asked what I was supposed to do if the pants didn't fit, she dismissively replied: "Oh, you can just return them." She knew the size chart was insufficient for my decision, yet she pushed the sale through. Now that they have my money, I am being completely ignored. Their "easy exchange" policy is a total lie for international customers, as the option is technically blocked in their portal, and they expect me to pay 50€ to return an item that was only shipped because of their deceptive stalling tactics. To top it off, the quality is disappointing: after just 30 minutes on a low-heat wool cycle, the drawstring lost its shape and is now ruined.
The customer support is non-existent, and the company prioritizes shady sales tactics over actual integrity. Save yourself the stress and buy your sportswear elsewhere.

Jean quality is all time bad for the pricing. After 1 wash hang dry, seams fall apart and hole in fabric. It's completely overpriced. I would take your money and invest in different brands for the price point.

Poor quality. Automated system. Poor customer service.

i dont have much to say everything is good and the pieces are REALLY good quality and i love supporting

Really pleased with my hoodies. Had an issue with my order going missing and they have refunded me.

I would give zero stars if I could. In ordered a swimsuit and they sent me the wrong one/size but are saying it’s not eligible for return or exchange even though THEY SENT THE WRONG SIZE. My order very clearly states the size I ordered. It’s a scam.

Only order if you want to see additional fees on your account. Ordered the planner CONFIRMED it was only for the planner and they added some stickers to it for $10. When I reached out to get assistance after I received my email confirmation they wanted to charge me$6 to return the item I never ordered. This is after I had to jump through hoops to get ride of the “returned insurance” because OF COURSE it wasn’t available on the check out page. Horrible experience!

Beware when ordering from outside of the United States, you need to pay your own return which was 45 euros in my case from Europe. Only order things that don’t require checking for sizes. I used their chart guidance carefully and matched 2 of their sizes, and of-course my random choice between the 2 was wrong. Even though the size issue is caused by their confusing sizing charts, they refused to match the Black Friday prices I bought the items for, so if I buy again on top of the 45 euros return, I need to pay a higher cost just because the size advice in their charts was wrong. I would have been happy if at least they matched the original prices, but their support team just turned a blind eye to this. 2 stars instead of 1 because the designs were amazing. I follow Cassey on YouTube and she seems very nice so I’m quite saddened by this, I don’t feel like re-buying the products due to their lack of flexibility in this case that was clearly caused by them.

Run small. I followed the sizing chart. Do not expect the petite to fit larger thighs. I thought this brand was inclusive, but theyre not. The crisscross design is also really uncomfortable and rolls down. Customer service stated they do not make exceptions, but they’ll be sure to charge for return and exchange protection on your order and then not honor it. Scam.

I ordered the flared criss cross leggings in forestwood, XL, petite which is the same size I have for the black and previously sold French roast colour. For some reason, the forestwood ones I have just purchased are really loose at the bottom compared to the others. I have attached photos of how loose they are compared to the French roast and the black ones.

Just wanted to update this. I spoke with a lady called Jess from customer service and she was very helpful and resolved this issue for me. Because of the positive customer service, I’ve changed this from a 3 to a 4 as when I have bought from Popflex in the past, I have always been really happy with the clothing.

more than 2 months have passed. No updates, money has been paid upfront

I ordered to Finland and was really impressed by how they handled it. Usually, every time I ordered something from the USA the shipping was really expensive and then when the package arrived I had to declare it and pay even more for vat/ customs. But with my popflex order, that didnt happen.

They used this "Bring" service that ships the package to denmark first. Because of this my package technically came from denmark so I didnt have to declare or pay anyting when the package arrived.

The shipping costing 15 dollars to finland and already including vat is a really good deal in comparison to what I am used to from USA based online shops.

I am also very happy with the clothes. I got the taylor swift skirt, the "perfect tee" in the matching color and the criss cross skleggings. All of them fit perfectly and look more flattering on me than I expected. The material is very soft and stretchy and the pockets are large and convenient.

I am definitely going to order from Popflex again

horrible product, horrible customer service, terrible quality, DO NOT BUY.

THEY DON'T CARE ABOUT THEIR CUSTOMERS EXCEPT FOR MONEY

Absolutely disastrous return experience. The website/profile account defaults to 30d return window even after purchasing "Unlimited Returns..." etc, which should have 45d window. Customer service will NOT correct or help with the issue!!!

If you're international, pass on this brand.

Their shipping and return service is not accommodating at all. You may pay up to the price of the product to return for something like sizing issues.
Their customer service is mixed. You might get a rude representative that you do their job for to make any progress.
It's to the point where you have to pray there's no mistake on your part, their part, or any third party's part to enjoy shopping here. Who needs that stress when shopping??

It's such a shame because I like their products a lot; items that they themselves wear because women designed it for women! (It's insane that this is a marketing point.)
People are quick to judge the synthetic materials label as if organic materials cannot be made wastefully and into poor quality fabric. Polyester (as POPFLEX proves) can be durable and quality; it has to be designed with that purpose.
I feel like the money I paid (excluding the exorbitant shipping) was actually used to design and develop the product.

In conclusion, right now? No.
Maybe if they lessen their "instagram image" and be more professional, their customer service will actually be consistently competent.
Maybe if they decide to better accommodate the potential of the international market, the service will be reasonable and affordable.

Who knows?

The hoodie I ordered was comfortable and well-made, but that's about it. Even though I typically order a medium-large, their reviews all recommended ordering a size down, so I got a small-medium. It was still massive. Also, the color was much lighter than pictured. I had paid extra for "unlimited returns and exchanges." I will still charged shipping for my return so instead of getting $54 back, I would only get $47...even though I paid for unlimited returns and exchanges. I saved my receipt when I dropped the package off at USPS. I got an email a week later saying they hadn't received my return. I emailed customer service with my receipt and tracking number, which showed that the package HAD been received. Customer serviced only credited my return AFTER I reached out to them with documentation. The clothing is fine but the customer service is a joke.

Update: Their avoidable delays now cost me €90 to reship. You'll get the stuff you order from China faster. The product is nice but the customer service is a JOKE. It's a shame because I would have ordered more stuff. They should probably close international sales - it is that bad. I used to have sympathy for the owner who was getting her designs copied a lot but seeing how her company treats her customers... it's probably her karma, sorry not sorry.

So I ordered two things believing they'll arrive a little bit faster than the stuff from China since US and the EU have fast shipping lanes... boy was I wrong! I ordered two things at different times and the second thing I ordered 8 days ago is still unfulfilled. I messaged support and although they offered a small voucher as compensation, they didn't solve any problems. My shipment is still not moving.

The first thing I ordered has been stuck on "Passport doesn't have the package" since 7 days, and it also took about 5 days to fulfil. They told me to message them if that status doesn't change in 20 business days.

If they can't sort out their Sh* then why not close international shipping until you are able to fulfil and ship like a normal company?

The product looks nice but I haven't seen it. I explained to them that I am also leaving the country at some point and most likely my parents would have to reship.

They are too busy with TikTok marketing but they really need to work on their customer support, fulfilment and shipping - it's really inferior to pretty much every other ecommerce company lol

If you are not from the US do not order! Your package will be stopped at customs, you will receive a fee and you will have to go through a long bureaucratic process if you want to cancel the order and receive a refund. There is no customer service number you can call to discuss this with a person.

I’m an international customer from Japan and have made two purchases (totaling four items) from Popflex. While I appreciated that all the items looked exactly as shown online—which is especially important when ordering from overseas—the overall experience has been disappointing, particularly when it comes to sizing and customer support.

Since international customers must pay out-of-pocket for returns or exchanges, it’s essential that the product information is thorough and accurate. Unfortunately, while the product images were true to reality, the sizing system was frustrating. Popflex insists customers choose sizes strictly based on body measurements, completely disregarding individual fit preferences. I followed their size chart and ended up with pieces that were either too tight or far too loose.

I reached out before purchasing to ask for actual garment measurements, but received a generic response within seconds: “We’re sorry, we don’t have this information.” It felt automated and dismissive. In contrast, every other brand I’ve contacted has either provided this information or made the effort to consult their warehouse team. The lack of support from Popflex staff—especially considering the premium pricing—is extremely disappointing.

What’s more concerning is that I’m not alone. I’ve seen many other customers raise the same issue. One person, who works in the fashion industry, even submitted a thoughtful and detailed suggestion to improve the sizing chart. That, too, was met with a generic response and no visible follow-through. While the founder often emphasises that she’s “listening to feedback,” it doesn’t feel like there’s a genuine commitment to resolving this ongoing, fundamental issue. I felt quite offended, as her tone made it seem like she was doing us a favour just by listening, as if we owed her something for it.

At this price point, customers deserve more than lip service. We deserve transparency, proper customer support, and real, actionable improvements—not just polite dismissals.

I was flagged for "fraud" and asked to provide an ID to verify my address and complete purchase. I asked for an alternative, as I was not comfortable with providing my identification direct to an American company. In turn, they asked me to provide my passport (?!) and/or block out any sensitive information except my address. None of this makes any damn sense-- it's 2025-- one can just use an LLM to fake an ID these days. I checked out via Shopify, why not ask them?! I am so disappointed, and I've been excited to get the item for a long time-- it's not cheap to begin with but it's even MORE expensive with the exchange rate. They refunded my order.