POPFLEX Reviews 148

I've been a big fan of Popflex and Cassey for a long time and made previous purchases to which I was happy with.

My recent order I found the items too big for me unfortunately despite reading tons of reviews about the sizing. I bought the Zipcloud Hoodie in the smallest size and I felt like I was being eaten alive... I guess I'm just too small. The products were nice but sleeves were too long etc.

I decided to return them knowing I needed to pay, but I did not expect to have to pay more than what I actually paid for the items just to return them. I was quoted USD$126 to return the items when I paid $105 for the products & shipping fee total. Shipping the order to me was USD$15 but this did not include priority/insurance etc. But if you want to return it, all of that would be included in their return label because if there's chance that your shipment gets damaged or lost, you will not be able to get the refund.

I understand shipping internationally is expensive, however they do not put any estimate quotation anywhere on their Help Center. Obviously you may be turned off as a customer if they are transparent about it and may be scared to purchase from them again in the future, because that's what happened to me. I was prepared to lose some money to return but not all of my money and be at a loss. I've worked in customer service and I've also run a small business before. Personally I wouldn't even offer this as an option or even consider having certain countries on my shipping list if I know I cannot provide better rates for my customers. Or for the very least, I would be transparent about it on my website saying that it may be more expensive to return. Honesty and trust with customers is so important and I have lost my trust in this brand just because of this experience.

Initially I thought the return cost quotation was a mistake and I messaged customer service but they were not really helpful and they did not provide any flexibility outside of the 30 day return window. They did provide me with a generic return label so I could choose my own courier but they ignored a lot of my questions and sent me cookie cutter email templated responses.

I sent it back in the end with my courier of choice and I'll be able to receive at least 50% of what I paid. This is only because of connections that let me have 75% off the shipping rate, otherwise it would have been also $100+ USD. It's just not worth it to purchase and send it back. You'll most likely end up stuck with the items with no real help from customer service if you don't have any affordable options.

They did tell me to try their Popcycle platform and other customers told me to try reselling them but honestly, that's also a hassle to go through. It depends on how you want to spend your time/money just to deal with clothes that don't fit you.

I was mainly disappointed with the customer service though overall and the lack of transparency and communication. I appreciate explanations and would understand but they didn't even explain anything to me. It just felt like they were trying to get me off their backs as quickly as possible and move onto the next customer. Big fans may overlook all this and I might have as well but the experience was just so detrimental to the image I've had of them all this time. Great marketing and products are somewhat decent but I won't be returning as a customer unfortunately.

I received an email from popflex regarding my shipment. It stated that there was a failed delivery attempt and that I needed to contact their carrier to organise the delivery. I hadn’t received any contact from their carrier (DHL) about a failed attempt nor had an attempt taken place. So I used the tracking number provided, and on the DHL route tracking found that my shipment had been sent to Ireland (correctly) by then was sent to Poland ,where presumably they couldn’t deliver the shipment. I can’t contact the carrier and when I went to contact popflex for help, as in replied to the email I had just received, I immediately got another email stating that my email address had been blocked. I honestly feel as though I’ve been scammed.

Popflex used to be great (long time customer here) but the quality has dropped at the same rate the prices have increased. Don’t be fooled— this is now a company with the same quality as very cheap brands like Temu and Halara, but ten times the price.

My leggings, hoodie, mats and bag (which was almost $200!) bought within the last few years all began falling apart within a few months. The top layer started peeling off the mats within a few weeks, same happened with the bag after a few months and after a year it looks like a frumpy mess. My $60-70 leggings and hoodie started pilling only after days of light use! It’s just SO BAD quality.

I emailed customer service but they say they’ve never heard these issues reported. When I check the feedback section, others have reported the exact same.

I was expecting too much of a heavily advertise poplflex twirling dress and paid a hefty price.
Unfortunately I’m less than happy with somehow cheep material used for a shorts . The light of the shots is such that when you are walking it’s rolling upwards and you have to fix it all the time.

I bought 4 runsies during the warehouse sale because i was so excited and I’ve been wanting to buy them for the longest time. They arrived and i tried on the black one and as I was trying to pull it on, the sheer part of it ripped!!! I hadn’t even worn it properly yet. The way my heart broke !! After buying items worth 306€ and paying an additional 160€ on custom clearance. And the support team offered me a 25% refund on the ripped runsie which is barely even anything !!!! It’s just so unfair. I’m so disappointed !

Omg! My first order from popflex was AWFUL. My receipt had my full address, but they did not include my full address on the mailing label. The package got lost and not only were they not helpful, they were rude. They lied and kept insisting they had confirmed that the full address was on the label. When I finally got the item, guess what? Half the address was missing. Also, the dress was Halara quality for Lululemon prices, 100 times the hassle of Halara, and way less cute than Halara. Popflex is a HARD PASS FOR ME.

This company is not for the customer! Their customer service team will NOT make an exceptions under any circumstances if you’re past the return window. They also won’t let you speak to a manager when requested. I’ve worked in customer service for 10 years so I know you’re supposed to try and at least work with the customer to come to a solution but this company doesn’t care about that at all! So disappointing. Never buying from them again. Now I’m stuck with a pair of leggings that don’t fit me at all and were never used!!

Bad customer service, average products

Both times I ordered I followed their sizing chart exactly. The first time was uncomfortably big but could be overlooked as they were oversized items and the postage back would have been almost the same as a possible refund and not worth it. (Over $200!)

Ordered 16/04, Delivered: 01/05
The next was so small it was ridiculous. I am a 14/16 Australian ordered the XL as advised and what came was the equivalent of a size 10 pushing 12 AU. ($122 AUD order)

I set out to return the leggings, an unfriendly process if you're Australian as you pay return shipping, another $30ish for a pair of light leggings. Posted the item and it was delivered just over a week ago 13/05, no refund. I have had to contact them and chase it up. Edit: They have just now processed a refund for leggings and am waiting upto 7 days before its back in my bank

Hundreds of dollars wasted on subpar clothing that has worse that has worse sizing than the "non descript" cheap brands on eBay or amazon. Considering how expensive it is I would have expected better service both in quality and in the returns process.

Small credit where due: After I left a review with photo evidence after I started the return process they did offer a 25%off a future purchase. At this point I just what money back I can for the leggings.

Lesson learnt. Will never recommend them, will never buy from them again.

Their customer service is terrible. I returned items and requested a refund for said items and they sent me the exact items back for an "exchange". They refuse to resolve the issue for me and now I'm stuck with clothes that are too small and having to make a dispute for the charges with my bank. Terrible company and the size charts aren't accurate!

Their products (I purchased a bra and yoga pants) run a full size small even though you're given a sizing chart to help you select the correct size. Returns are awkward. I actually wanted to exchange the way-too-small pants for a better size, but they were out of the size I needed. After that fail, I tried to exchange the pants for a different top instead, but I was only given the option to exchange pants for pants. That's a lost sale right there.

Horrible customer service and products

I placed a huge order of £900, and checked all the sizes to make sure everything was fine before purchasing because I knew its an international order. I even went a size up on the sports bras. However, when i got the items the bras wouldn’t fit me at all! I have no idea how dare they put a size on an item thats probably more like a M than an XL. Moreover the zipper on the bag I ordered was faulty. They said that if i want to return the items I'm responsible to pay the delivery fees. I told them that I don't want to pay for the postage because its not my fault that they put a size XL on a tiny sports bra. They gave me some excuses that everybody’s body is different. Ok I get that but L-XL is my size with all brands except this one so Im not in the wrong here. Stay away from this brand! If you don’t want to waste your money

I used the sizing guide, but item was too small. Returning is a NIGHTMARE. There is only one way and if you don't have access to a printer, you will have to use up a lot of time trying to find a UPS store that will attempt to print off return label from your cell phone for you. If I had know returns would be this difficult, I never would have placed an order with them. Why can't I return by regular mail and NOT have mailing fee taken out of my refund??? I can pay the USPS to mail it back. Why isn't that an option??

After Zoll I paid 25€ in shipping alone. My review was even deleted when I stated that in my review (it was actually a positive review because the item is nice). But shipping is slow, the tracking doesnt work properly, YOU are resposible should your package get lost while returning (horrible customer service). Overall the items are overpriced for how bad the quality is. You pay more because shes an influencer

I ordered shortly before Christmas. Unfortunately, my package couldn't be delivered (it took until January with costum checks and all) because I did not have the tax fee in cash at home. So the delivery person and I agreed that she'll bring it to the postal office, where I can go and pay the tax when I pick it up. But, the package got lost in transition and never ended up at the postal station. I tried everything to get it, but it could not be found. So I wrote the costumer service and luckily got a full refund. Thus, the four stars for the great customer service! If I ever place another order, I'll chose a different method of delivery (I chose regular instead of express), maybe then the postal service don't mess it up...

I don't understand why there are so many bad reviews, but I ordered the pirouette skort and the quality and fit are great, I am so happy with my purchase!

Awful products.

They don't stay in place when wearing as casual clothes so forget about working out in them. Insanely overpriced as well, so even without problems I'd probably go with another brand.

One of the worst return policies i've ever encountered too. They actually require the products to be unworn with original tags on to be returned and have an incredibly short window to be eligible in the first place.

Horrible! Their products don't warrant the high prices. Purchased several items for my daughter for christmas. they were poorly made and the sizes were off. they charge you to return items and they have a very short window for returns. super disappointed. would never buy from them again

The sizing chart is all wrong. I took all my measurements before ordering and the flare leggings I got are comically short. Unless you exchange for another item (impossible for me because they had no options in my size), you are forced to pay return shipping, and you lose your original shipping fee.

Got two skirts, neither fit. The sizing is so off that there are visibly at least 3 sizes difference between the two despite them only being one size apart. How can one size be so small it's almost impossible to get on and one size up be so large the skirt falls off? I have asked customer service twice for sizing help and they straight up refuse to offer any assistance in finding my correct size. I also communicated to them twice that the sizing is so off I'm convinced I got a skirt that was mislabeled and no response. I have a gift card to spend with them but I honestly don't think I will support this company again at all.

*I am not in CR, I am travelling as I write this review. I am a United States based customer who purchased and paid for the clothing in the US.