I am pleasantly surprised and pleased that my justified complaint about an incomplete delivery was dealt with very quickly and in a friendly manner. It was particularly gratifying to hear that the emp... See more

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I was a bit disappointed when I received 10 photobooks and two of them were damaged I supposed due to problems during transportation. I contacted the customer service via chat, I only had to wait 3 mi... See more
Ordered an expensive poster and had problems with a Gift-Code, that didnt work. Had great contact with Mr. Martin P. from the costumer service. He solved my problem in no time so i could save a lot of... See more
Today I have gotten problems using a voucher. So I have had to order the regular way. After I've done this, I was writing a ticket, just to let the Service know about the problem. In the end the probl... See more
Company details
Written by the company
Bei uns dreht sich alles um Geschichten. Die guten, die großartigen – diejenigen, die du wieder und wieder hören willst. Wir versprechen, dass deine Geschichten so lebendig bleiben wie an dem Tag, an dem sie entstanden sind. So kannst du auf all die schönen Momente zurückblicken und dich auf neue freuen. posterXXL wurde 2004 in München gegründet und machte sich mit personalisierten Wandbildern einen Namen, die aus verschiedenen Materialien (wie Leinwand, Poster oder Acrylglas) hergestellt wurden. Seitdem haben wir unser Produktangebot um Fotobücher, Fotoabzüge, Kalender, Karten und andere kreative Fotogeschenke erweitert. posterXXL ist Teil der Storio group. Zusammen sind wir acht Marken in vierzehn Märkten und stellen Produkte für über elf Millionen Kundinnen und Kunden her. Damit sind wir einer der führenden Anbieter von personalisierten Fotoprodukten in Europa. Wir sind ein Ort, an dem die Geschichten des Lebens geschrieben, gestaltet und geteilt werden. Ein Ort, an dem wir neue Wege schaffen, um Erinnerungen und Geschichten zwischen Menschen und Generationen weiterzugeben. Und wo wir gemeinsam Freude schaffen, die bleibt. Wir erwecken deine Geschichten mit einer Reihe von hochwertigen, personalisierten Fotoprodukten wie Fotobüchern, Wandbildern, Kalendern und Geschenken zum Leben. Mit unserer innovativen Technologie kannst du deine Wunschprodukte schnell und einfach personalisieren, ob für dich selbst oder als liebevoll gestaltetes Geschenk. Unsere Fotoprodukte werden mit großer Sorgfalt hergestellt, um all deine großen und kleinen, geplanten oder unerwarteten Geschichten zum Leben zu erwecken, damit du sie noch viele Jahre lang immer wieder erleben kannst.
Zufriedenheit garantiert
Wir möchten, dass dein Erlebnis mit uns rundum positiv ist.

Contact info
Parsdorfer Weg 10, 85551 Kirchheim b. München, 85551 , Kirchheim bei München, Germany
- 089 122 333 11
- https://service.storiogroup.com/hc/de/p/contact
- www.posterxxl.de

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Very good service
High print quality! The service is helpful and the employee (Enis H) very friendly. He found a good and fast solution for my question! Thanks a lot
I am pleasantly surprised and pleased…
I am pleasantly surprised and pleased that my justified complaint about an incomplete delivery was dealt with very quickly and in a friendly manner. It was particularly gratifying to hear that the employee Stana M. placed a new order immediately, so that I can hope to receive my complete order even before "Christmas Eve". Thank you for that.
My parcel got lost
My parcel got lost in the post and while the post wasn't really helpful to find it, poster XXL just reproduced it! Such a very nice and helpful service! Thank You very much Jovana A.!
Thank You
Thank You, Stanislav Djuric! Great Help. It was all my fault, lol. But you were nice.
Greetings, Pia
Today I have gotten problems using a…
Today I have gotten problems using a voucher. So I have had to order the regular way. After I've done this, I was writing a ticket, just to let the Service know about the problem. In the end the problem was solved for me. Thanks a lot Stana M.
May use AI-assist with repliesRead more
I have used PosterXXL many many years…
I have used PosterXXL many many years now, and this one time when my order wasn’t as expected I got help from Martin P. He was so nice and helpful and promised me to send a new order! Haven’t seen so nice customer service before!! Thank you!

Reply from posterXXL
More often ordered at posterXXL
More often ordered at posterXXL, always as expected. This time I got a calendar with some mistakes, got in contact with posterXXL, and Martin P. found a solution for me. So, I can make my friends make happy at Christmas Time!! Thank you Martin P.

Reply from posterXXL
Poster
what to say I find this site magnificent, the quality of the photos are beautiful and if you have any problems they are always ready to help you and find a solution. To be recommended :)

Reply from posterXXL
Poor print quality
I had some troubles because one of my two acryl prints came at a poor quality. It may be ok on first quick view, but once you take a detailed look you'll see that this is not ok.
Anyway, i got the voucher to buy a new one. Very uncomplicated procedure.
Thanks for that, Katarina S.

Reply from posterXXL
Quick solution
Within few hours Kemal H offered a good solution to my problem with the fotos. That was great.
Thanks to all.

Reply from posterXXL
Good reclamation service
Answer to my reclamation was very friendly and came quick, including a good solution for me! Thank you!

Reply from posterXXL
Marko M
Marko M. finally find a good solution.
The missing piece of my order came, after only a few days.
Thanks for the very friendly service

Reply from posterXXL
Awful experience
Awful experience. Photobox developers just can't leave the thing alone. More complex and fancy is not better! Impossible to navigate, confusing app and web platform interface, upload doesn't work (not even clear when or what you're uploading or what it's accessing), and layouts, despite being numerous are really limiting (eh no portrait options). About ten years ago it was a a great way to produce calendars etc, peaking about 5 years ago in terms of ease of use. Why do they keep changing it? I have just wasted hours and hours trying to 'create' somethung, thinking my photos were already uploaded, but they weren't, and they won't. Utter waste of time. Am really frustrated and disappointed...

Reply from posterXXL
Recommended by myself
Always a fine experience!
Friendly and helpful service team. There are sometimes issues to solve, the service are (not all members of staff, but most) really good in troubleshooting. There a good solutions and you can forget trouble.
Quality of prints are actually always really good an appropriated for price.

Reply from posterXXL
Excellent service
Excellent service. Even if the printed product has flaws, the customer support is fast and very supportive.
Enis H. was very quick in replying and swiftly provided me a solution.

Reply from posterXXL
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