I'm a pottery equipment engineer & regularly get spare parts from Potclays. Their service is amazing! Sarah in Customer Service is always helpful & as they have most spares in stock, they are d... See more
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Review summary
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I've used Potclays several times now and they are excellent. One pot of brush-on glaze was damaged in transit once and was refunded without quibble. No other issues. Sarah sorted out my question regar... See more
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Great service from start to finish. Fast delivery and goods were all intact. The delivery box was a little battered but all the contents were fine luckily. The guy delivering was carrying 25kg under... See more
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I order from them regularly - they’re my main supplier for glazes, kiln furniture and odds and ends. It’s always really easy. Delivery is pretty quick, and everything’s packaged well. I don’t recall e... See more
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Company details
Written by the company
Potclays is a fourth-generation family owned and run company established here in the heart of the Potteries, Stoke-on-Trent, in 1932. We are a leading manufacturer and supplier of prepared clay bodies, ceramic materials, glazes, tools, equipment, machinery and kilns. We have two well stocked showrooms at our site in Etruria, where you can browse to your heart's content. Our friendly team are more than happy to discuss your needs and recommend the best products for you. For more in-depth advice, our experienced technical consultant is available to speak with by prior arrangement on certain weekdays. Highly popular pottery classes hosted by Wedgwood master potter, Jon French, are held here at Potclays each week. The highlight of our calendar is our Open Day which takes place each year in late September/early October, with free factory tours, demonstrations, workshops, and a sale event. We are wholeheartedly committed to "educlaytion" - promoting clay in education at every opportunity. We offer special support to schools, colleges and universities. Read more on our website, and stay up to date with our latest news on Facebook, Instagram and TikTok. We look forward to welcoming you to Potclays!
Contact info
Brickkiln Lane, ST4 7BP, Stoke on Trent, United Kingdom
- 01782219816
- becky.otter@potclays.co.uk
- www.potclays.co.uk
4.7
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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PotClays diligent customer service team
Along with an incredible amount of stock and supplies, PotClays have an exceptional, knowledgeable customer service team! I’ve had a couple of issues that needed to be addressed regarding glazes and tools. Both have been dealt with professionally. Fern in particular, has paid diligence to the final resolution!
June 5, 2026
Unprompted review
Reply from Potclays
Thank you for your kind review, Kathy! We are very happy to hear your comments about Fern, we'll be sure to pass them on :-)
Helpful and insightful staff
I telephoned Potclays to get some advice on clay that we were considering purchasing for our SEN College students. The lovely ladies in Sales and Finance were super helpful, answered all of my queries, set up our new account and helped me throughout the order process.
June 4, 2026
Unprompted review
Reply from Potclays
Thank you Sue, that is lovely to hear! We hope your students enjoyed using our clay!
Sarah was great
Sarah was great, very prompt & answered all of my questions. Really helpful, many thanks!
June 2, 2026
Unprompted review
Reply from Potclays
Many thanks for your kind review! We'll be sure to pass it on to Sarah :-)
Sarah was amazing
Sarah was amazing! helped with custom gift wrapping and specific requested date.
May 1, 2026
Unprompted review
Reply from Potclays
Hello Jack, many thanks for your kind review and lovely comments about Sarah. I hope the recipient loved their gift :) Best wishes, Becky (Director)
Great customer service from Gemma
Great customer service from Gemma - faulty product was replaced with a suitable alternative at no cost to me. Speedy response and friendly and polite communication throughout
May 26, 2026
Unprompted review
Reply from Potclays
Thank you very much for your review, Little Bird! We're so glad to hear this feedback about Gemma who has only been with us for a few weeks :)
Sarah at Potclays was extremely helpful…
Sarah at Potclays was extremely helpful in making sure we got our urgent order for a specialist clay and enabled our student to complete her work in time for her end of year show. The sales and customer service team are always responsive when we have any questions or need a large order faster than usual.
May 26, 2026
Unprompted review
Reply from Potclays
Thank you for taking the time to leave your feedback, Lynne! This is wonderful to hear. I'm so glad we managed to expedite your order to allow your student to complete her work in time. Your kind comments will be passed on to Sarah. Best wishes, Becky (Director)
Problem solved
Although one item in my order was missing,I very soon received the item without any problems... Excellent service and Sarah Simcock was very helpful.
May 23, 2026
Unprompted review
Reply from Potclays
Thank you for your kind review, Barbara! Your comments will be passed on to Sarah :)
Buying a kiln for the first time
I've just purchased my first kiln and wheel from Potclays, and they couldn't have been more helpful. Nothing was too much trouble. The willingness to spend time with me and share their extensive collective knowledge was impressive and the passion for ceramics infectious! I spent time with James the boss, Ken the technical engineer and Gemma on reception; what a team!
May 20, 2026
Unprompted review
Reply from Potclays
Thank you so much for this lovely endorsement, Louise! Very glad to hear that James, Ken and Gemma were all so helpful! Wishing you many happy firings ahead :-) Becky (Director)
Wonderful customer service
Gemma was wonderful in dealing with my order problem. She was extremely prompt with her responses and was helpful and friendly. My issue was resolved quickly and efficiently. Thank you.
May 15, 2026
Unprompted review
Great customer service
Really great prices and good quality products. Shipping is super fast if you choose fed-ex at checkout too.
There was a mis-packing in my order (I was sent a wrong glaze by mistake) but customer service were amazing, apologetic, and sorted it very fast! They even let me keep the incorrect glaze and sent my original one next day delivery. (Thank you Sarah!). A brilliant company and I'll definitely order again.
May 6, 2026
Unprompted review
Reply from Potclays
Thank you so much for your lovely review, Emily! Will be sure to pass this onto Sarah and the rest of the team :)
I've shopped around and the prices are…
I've shopped around and the prices are excellent! The responses to question are quick and the shipping is super fast. I dont have anything negative to say about Potclays except that i wish they had a store here in Norway :-)
May 7, 2026
Unprompted review
Reply from Potclays
Thank you Emily for your great feedback! We are very grateful. I will make sure Gareth sees your comments :) Best wishes, Becky
Went above and beyond to help
Went above and beyond to help - Many Thanks
Nils
Coffee and Clay
Thanks Sarah
April 30, 2026
Unprompted review
Reply from Potclays
Thank you Nils! We appreciate your kind words. I will pass this on to Sarah :) Best wishes, Becky
Fantastic Service
a pot of glaze arrived spilled and they immediately replaced - no questions asked. Very good service - thanks Sarah !
April 30, 2026
Unprompted review
Reply from Potclays
Thanks for your feedback, Harry! We really appreciate you taking the time to leave a review. I will pass your kind words on to Sarah :) Best wishes, Becky
Prompt service
Prompt response when answering an enquiry. Prompt delivery - great customer service.
April 14, 2026
Unprompted review
Reply from Potclays
Thank you for leaving a review, Polly! We'll share with our team :)
Great work from Sarah in Customer Services!
Sarah Simcock in Customer Service was incredibly helpful with linking my email to our account and swiftly facilitating our credit agreement. This enabled progress of an urgent order for our GCSE/A Level Art exams.
Thanks you Sarah, we look forward to working with Potclays in the future!
April 23, 2026
Unprompted review
Reply from Potclays
Thank you for your review, Nigel! Very glad to hear Sarah was able to help you. Best of luck with exam season!
Potclays are so helpful
I've always found Potclays to always go above and beyond with their technical knowledge and sales support. Gemma really sorted my urgent exam glaze order out today and the students were extremely grateful. Potclays always have the answers, would highly recommend.
April 22, 2026
Unprompted review
Reply from Potclays
Thank you for your lovely feedback, Emily! Gemma and the rest of the team will be thrilled to hear this :)
Great customer service
Sarah Simcock, has made my entire month! She kindly sent my order next day delivery for me as I needed a clay asap for a workshop. An amazing company and amazing people
April 17, 2026
Unprompted review
Reply from Potclays
Thank you for your review, Bella! Your kind comments will be passed on to the whole team, including Sarah :-)
Love Potclays
Love Potclays! As a visitor to London I sometimes have to cut my trips short. Had reached out to customer service and they were able to ship out my order and I was able to receive it the next day. Such great customer service! I also received an email to check that everything went smoothly. No complaints, all praise. Thanks Potclays! (special thanks to Fern) 😊
April 14, 2026
Unprompted review
Reply from Potclays
Hi Priyanka, thanks so much for sharing your experience and for your kind words! Really happy to hear Fern was able to help you. Will certainly pass your comments on to her :-)
Friendly and helpful customer service
Friendly and helpful customer service.
My existing order was delayed so I could add items. As a newbie potter I was unsure of the clay to get so I now have a couple of samples to try first.
March 27, 2026
Unprompted review
Reply from Potclays
Thank you, Frieda, for your kind words! Very glad to hear Gemma was able to help you with your order. She hasn't been with us long, so she will be delighted to hear this feedback!
I had a special request for my order…
I had a special request for my order and Potclays fully met, indeed surpassed, my expectations. Wonderful people.
March 18, 2026
Unprompted review
Reply from Potclays
Thanks so much for your kind words, Steve! They'll be shared with the whole team :-)
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