Potclays Reviews 

I was accidentally sent the wrong product yesterday so emailed Sarah at Potclays. By the time I checked my emails this morning she had replied with a lovely response and had sorted it for me! Excellent customer service! Thank you Sarah.

Excellent service always from Potclays.
I received my order within 3 days. Packaged really well and delivered by FedEx.
Five star service ⭐️⭐️⭐️⭐️⭐️

Great service from start to finish. Fast delivery and goods were all intact. The delivery box was a little battered but all the contents were fine luckily. The guy delivering was carrying 25kg under his arm so to be expected. I was kept informed of the order from ordering to the final delivery. Top notch service. Thank you 😊

Order arrived very quickly, all correct and well packed.Thank you.

Potclays’s always have a great range of my regular glazes and are very helpful with the orders. Excellent website and great follow up with delivery.

I order from them regularly - they’re my main supplier for glazes, kiln furniture and odds and ends. It’s always really easy. Delivery is pretty quick, and everything’s packaged well. I don’t recall ever having anything come broken or missing. The few times I’ve spoken to customer service they’ve been helpful and nice.

Potclays was extremely helpful and very serviceminded, when I (living in Norway) ordered tools for my lovely English daughter-in-law for her birthday, to pick up in the store.
Both a card and wrapping was supplied.

And I was very pleased with their fast response and positive feedback.

Highly recommended 🌹

Easy to navigate web site. Good product range.

Easy to find what you want. Prices are competitive.

I'm a pottery equipment engineer & regularly get spare parts from Potclays.
Their service is amazing!
Sarah in Customer Service is always helpful & as they have most spares in stock, they are dispatched quickly (24hrs yesterday!!)
Ken their Technical consultant has a wealth of knowledge & is always willing to help.
James & Becky are always very supportive of my business.
The whole organisation is customer-centred & just works well.
All in all, the are a fabulous family-owned company to do business with.

Great range and prices. Very happy 😀

Really pleased to have found the Armaco velvet underglazes I was looking for at a very competitive price. However, what made my first experience of purchasing from Potclays so positive was the service I received from Sarah who went out of her way to assist me with my order - thank you Sarah ☺️

I'd just thought i'd spend a minute to say that the customer service at Potclays was sincerely wonderful. There was a slight error with one of my glazes that i bought, and the wrong one was sent in error. I contacted Potclays and Sarah S. immediately sent me the correct product - absolutely no hassle or fuss - she simply sorted everything in minutes. In addition, the speed of dealing with the issue was amazingly fast with the replacement glaze being delivered to me in hours (honest - that fast!). In a world in which almost every digital interaction is a pain for me, Potclays and more specifically Sarah restored my faith in online shopping and wider customer service experiences!! Thanks Sarah S. i could not be happier!! Cheers Alan

Wow - Potclays - thank you!
What a wonderfully friendly and efficient team you are! I have been a customer for many years and you have always been the same. I am so impressed with the importance you place in dealing with your customers (me!)
My spare part arrived today - tracked 24 - a service going the extra mile.
I love Potclays!

Great customer service, Sarah Simcockwas very helpful sorted a mispic and sent my item straight away

Great customer service, Sarah Simcock was particularly helpful with my urgent order which was much appreciated. They have a great range of products at competitive prices.

I always have the very best experience with Potclay. The team are they incredibly knowledgeable and super helpful. Delivery is efficient and fast and if an item isn’t in stock you’ll get a phone call to discuss options. I can’t recommend them highly enough.

Prices and stock are good but delivery times for in stock items can be painfully slow. Takes ages for them to dispatch orders so if you want something within a week then dont bother even if its in stock. Bought from them around 6x now and it's consistently like this but luckily I rarely need stuff in a rush. Feel like they need another staff member just handling dispatching if they keep saying high demand is the cause.

Only place I could find a lustre eraser. Off home to NZ in a few days. Spoke on phone and are dispatching so arrives before I leave.
Great communication
Thank you
Jeff Matthews

I needed glazes urgently and Sarah Simcock and the Sales team were extremely helpful in their communication with me. I received the glazes in record time which I was delighted with as it meant that I could meet my deadline. Thank you Potclays for the excellent customer service! A very happy customer! 😊