Potclays Reviews 

Absolutely loved the potclay website, a fantastic range of products for every pottery need.
The delivery service is excellent as is the customer service
Thank you potclay 😚
Fist class 💯

Super fast delivery of my glaze…I could not believe just how well it was packaged for transit via DHL. The pot was sellotaped around the lid. Placed inside a sturdy plastic bag seced tightly with an elastic band. This was then in a bubble wrap jacket, then a thick wrapping of brown paper inside a box. Then inside a DHL PLASTIC BAG! Thank you so much to potclays packing department top notch job well done!

I am very happy with the service I received. I had a good experience with Potclays, the consultant quickly helped me with my order and provided all the information regarding the delivery method to Poland.
I recommend it.

Very easy to order on line. Excellent information about all the characteristics of the clays.
Small blip as one clay was out of stock but once I had sorted an alternative delivery went ahead by the next day.

Very pleased with the delivery service.

Excellent service, you managed to pack the batts well and they survived the trip all the way to Malta.

Thanks

I had a problem with payment on the web site so had to telephone my order through. The young lady was very courteous and efficient and my order arrived within two days. Great service well done.

Material was in stock and available at Potclays though not everywhere else, and arrived within two days or my ordering it. Great service.

A large new kiln was delivered yesterday, I was so thrilled as I have been saving up for this for a long time, it being my retirement present to myself. Unfortunately though, a few insulation bricks inside were badly damaged. I was so upset and disappointed.
Bev handled this situation extremely well. I sent a number of emails which must have been annoying, but I kept thinking of other to say. Bev even communicated with me hours after closing time - beyond the call of duty.
To my amazement two strong you g men, Tom and Matt, came from Stoke on Trent to my home in Quorn (2 hour journey each way). They worked several hours to replace the broken bricks. On top of that Tom showed me how to program the controller and actually put in four firing programs for me.
Altogether this is a brilliant service. I am extremely happy now, and would strongly recommend Potclays to anyone, for here is an outstandingly dependable and long standing business.

Great customer service, the staff were very friendly and helpful and I very much appreciated the speedy delivery, order placed on Saturday and received on Thursday. Thank you.

Great service, items arrived quickly. Good quality items. Extremely well packaged, would recommend this company.

Prompt efficient service-order processed quickly and goods arrived in time. Website worked well.

Clayground Collective has purchased clay from Potclays for over 20 years. The communication channels are great. Delivery is always on time and always seamless. The quality of clay is always excellent. A friendly, professional, efficient and generous supplier.

Over the past 10 years or so Potclays has generously supported our educational participatory projects in the public realm. Their sponsorship of clay has meant we have been able to be much more ambitious in our ideas. Their objectives align with ours to enable more people who have limited opportunity to engage with clay to reap the benefits of haptic learning and the enjoyment of learning through their hands. Thank you Potclays!

Brilliant company. Have purchased from them several times now, always prompt and efficient, excellent customer service.

I recently had a problem with the website in that it wouldn’t accept payment. I called customer service where I was informed there was a problem with the website that was being sorted. They offered to process my order over the phone which worked well.

Very friendly and efficient service. Within 3 days I have received my order.

Thank you 😊

I've been very happy with the range and quality of the products, friendly and helpful customer service and delivery times.

I find Potclay's very responsive, great selection of materials and cheapest supplier in the UK. Can't fault the service one bit

absolutely fantastic. a requested expedited delivery was requested and they pulled out all the stops, ordered Wed night, Called Thur morning, Delivered Fri morning...Top Job, Thanks.

Clear communication, swift and on time delivery. Would be very helpful if product number/ name was written on bag with indelible ink rather than on paper which can rip and then not legible. 🙏🏽

Easy to use website and excellent quick and easy service. All delivered within 3-4 days.