Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talki... See more
Company replied
Company details
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
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Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.2
Great
1K reviews
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Excellent customer service
Excellent customer service. Staff friendly and helpful delt with my enquiry with efficiency, friendly .Ive been a customer for 40 plus years under different company names same staff offering excellent service to all I would highly recommend.
March 4, 2026
Unprompted review
Reply from Power NI
Hi Trevor,
Thanks for taking the time to leave a review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team.
Always Best to have Things Done Right!
I was considering changing from Quarterly Direct Debit Billing to Monthly and rang PowerNI for advice. The Customer Service Agent provided excellent service - explaining clearly and in detail PowerNI’s Monthly Direct Debit billing. He also explained that I would get a bigger discount for changing to Monthly Direct Debit. I felt that he was precise in his explanation - No Fudging! I felt valued as a customer and Agent having allowed me time to make up my mind changed my billing to Monthly Direct Debit.
This interaction with PowerNI made me glad that I am with the only Energy Supply Company in NI regulated by the Government!
Always best to have things done right and have no regrets!
February 24, 2026
Unprompted review
Reply from Power NI
Hi Paul,
Thanks for taking the time to leave such a positive review.
We are very happy to hear that your query was resolved quickly and you had such a positive experience with the advisor.
Please feel free to reach out if you require any further assistance.
Thanks,
Power NI Team
Would Highly Recommend BT
BT have provided an excellent broadband and TV service for my home. The installation was straightforward, the engineer was punctual and polite, and everything worked perfectly from day one. Speeds have been consistently fast and reliable, even with multiple devices streaming and using the internet at the same time. The TV package offers a great choice of channels and apps, with clear picture quality and easy-to-use equipment. On the rare occasions I’ve needed support, customer service has been helpful and issues were resolved quickly. Overall, I’m very satisfied and would highly recommend BT for broadband and TV.
February 20, 2026
Reply from Power NI
Hi Jean,
Thanks for taking the time to leave a review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team.
Absolutely phenomenal customer service…
Absolutely phenomenal customer service complete understanding of circumstances and more than happy to help
February 18, 2026
Unprompted review
Reply from Power NI
Hi Ernie,
Thanks for taking the time to leave a review.
We are very happy to hear that your query was quickly resolved when speaking to us.
Please feel free to reach out if you ever need anything again.
Thanks,
Power NI Team
My phone call was answered straightaway…
My phone call was answered straightaway and the young lady was very helpful and was able to get me all the information that I needed plus she also updated my details on my account .
February 12, 2026
Unprompted review
Reply from Power NI
Hi Jimmy,
Thank you for taking the time to let us know about your recent experience with one of our team.
We're really pleased to hear that your query was resolved quickly and that you were happy with the service provided by our colleague.
Please do not hesitate to get in touch if there is anything further you need.
Thanks,
Power NI Team
Reply from Power NI
Hi,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Reply from Power NI
Hi Mr Hardy,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Quick to respond and detailed…
Quick to respond and detailed information easy to understand
February 5, 2026
Unprompted review
Reply from Power NI
Hi Esinati,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Reply from Power NI
Hi,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
I had to notify them of an overpayment…
I had to notify them of an overpayment and the people I spoke to were quick and efficient.
January 29, 2026
Unprompted review
Reply from Power NI
Hi Charles,
Thanks for getting in touch and for leaving a positive review.
We are delighted to hear you were happy with the agents you spoke with, and your query was dealt with quickly.
Please do not hesitate to get in touch if there is anything further you need.
Thanks,
Power NI Team
Scammed by a sales rep
Thanks for your reply, but I think you are missing my point. You were party to the scam as well, you allowed a fraudulent card to be used to buy a genuine product. However you will not accept any responsibility but merely pass the cost on to the customer.
I was scammed by a sales rep who said he was from Power NI, wearing badge, etc. Power NI said they have had other instances of this happening. Three parties involved here, Power NI, myself and the scammer but according to Power NI its completely down to me to foot the bill, they are in no way to blame for accepting false payments. Leaving for a different supplier.
October 1, 2025
Unprompted review
Reply from Power NI
Hi Paul,
We’re sorry to hear that you have experienced this.
Being scammed can be incredibly distressing. Unfortunately, because the payment was made directly to a third party who was not connected to us, we’re unable to reimburse
the money that was taken.
We know this is disappointing, and we’re truly sorry we can’t provide the outcome you were hoping for. We’ve logged the incident, reported it internally, and will continue working to prevent this type of fraud.
If you haven’t already, we would strongly encourage you to report the incident to reportfraud.police.uk who can provide guidance and support. If you’re ever unsure if a person calling at your door is genuine again, we encourage you to use the PSNI quick check service by calling 101 to confirm.
We genuinely hope that this doesn’t happen to you again.
Thanks,
Power NI team
I'm paying for electric that I'm not using
I'm being grossly overcharged for my electric...I came back from a months holiday and my meter credit was down over 92 pounds...I'm not putting money into my matar to pay somebody's wages...I'm paying far to much for my electric . If this is not resolved I will contact the consumer watchdog, change supplier and go to the newspapers
January 17, 2026
Unprompted review
Reply from Power NI
Hi Stephen,
Thanks for getting in touch and leaving a review.
We would like to look into this for you.
Please could you drop us a Private message on Facebook, X (formerly Twitter) or instagram and we can discuss this with you.
Thanks,
Power NI Team
Navigating the website is quite…
Navigating the website is quite confusing for me. I hear i can get Power NI Perks but can't get the information re this.
December 20, 2025
Reply from Power NI
Hi Joan,
Thanks for getting in touch and leaving a review. We really appreciate it. To view our perks page, please use the following link: https://powerni.co.uk/perks/
We hope this link helps.
Thanks,
Power NI Team
Power NI accepted a switch request from…
Power NI accepted a switch request from another supplier for a property I own and don't rent out. I had not requested the switch. Power NI did not inform me of a switch request, neither did the other supplier. Both suppliers stated internal matters prevented the notification to me. Power NI have washed their hands off the matter. I was their customer! I already had emailed Power NI and phoned number yesterday, UPDATE email from Power NI asking me to contact them again. I don't know what another phone call and another email is going to produce. Further update they have now escalated it to a manager and hopefully get a response in next 10 working days.
January 19, 2026
Unprompted review
Reply from Power NI
Hi Geraldine,
Thank you for getting in touch,
Sorry to hear you are having issues with a switch that took place.
We would like to look into this for you.
Please contact us on our customer service helpline on 08000 285 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
The initial contact by phone,the guy…
The initial contact by phone,the guy was polite,and articulate,and explained everything perfectly.
January 11, 2026
Reply from Power NI
Hi Tony,
Thanks for taking the time to leave us such a positive review. We're delighted to hear that you had a good experience with one of our agents!
If there's ever anything else you need, just let us know.
Thanks
Power NI Team
Great customer service via Facebook Messanger
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everything I needed sorted over the course of a few messages. Really handy if you’re busy and don’t have time or availability to make a call during business hours.
January 12, 2026
Unprompted review
Reply from Power NI
Hi Geraldine,
Thanks so much for the positive review! We are really glad to hear that your query was resolved quickly by our team, and hope that you won’t hesitate to reach out again should you ever need anything else.
Thanks,
Power NI Team
Email response
Any dealings I’ve had with the company have been brilliant. Quick response time through email.
January 9, 2026
Unprompted review
Reply from Power NI
Hi Helen,
Thanks for taking the time to leave a review. We appreciate your kind words and are happy to hear that you found our team to be quick and responsive. Please feel free to get back in touch if you ever need anything else.
Thanks,
Power NI Team
Very simple process
January 9, 2026
Unprompted review
Reply from Power NI
Hi Samuel,
Thanks for taking the time to let us know about your recent experience with us.
We're delighted to hear that you were able to get your query resolved quickly and that you were happy with the service.
Please don’t hesitate to get in touch again if there's anything else we can do to help.
Thanks,
Power NI Team
Customer service chat on messenger able…
Customer service chat on messenger able to sort me out swiftly. Great service
January 8, 2026
Unprompted review
Reply from Power NI
Hi Jemma,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
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