Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talki... See more
Company replied
Company details
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
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Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.2
Great
1K reviews
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Excellent service.
I love the way they promptly respond to my request and offer solutions without stressing me.
May 13, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks so much for taking the time to leave us such a positive comment.
We are very pleased to hear you are happy with the service we provided.
Thanks, Power NI Team
Changing to monthly Direct Debit
Straight forward process of changing to monthly Direct Debit. Only took about 5 mins and pleased with the outcome.
May 13, 2025
Unprompted review
Reply from Power NI
Hi Colin.
Thanks so much for leaving us your feedback.
We really do appreciate it!
If you need anything in the future please just let us know.
Thanks, Power NI Team
Tried to get info re a switch of…
Tried to get info re a switch of company . Gave my name etc but not bill no as I unable to source it ... I gave ph no but no one could use that.....
May 1, 2025
Unprompted review
Reply from Power NI
Hi James,
Thanks for taking the time to leave us a review.
We're sorry to hear you weren't able to get the information you needed.
Please get in touch via Facebook or X or by emailing us at home@powerni.co.uk so we can help.
Thanks,
Power NI Team
opening new account
person dealing with me relaxed, very helpful
took me through the process step by step, made it easy to set up my account
have received all documentation
Well satisfied
Thanks
April 26, 2025
Unprompted review
Reply from Power NI
Hi Robert,
Thanks for taking the time to leave such a positive review.
We're happy to hear your registration query was dealt with so efficiently by the agent you spoke to and you have received all of your documentation from us.
Our customer's feedback is valuable to us, we will pass on your thanks to the agent.
If you need any help in the future, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Real human being who understood
I was easily able to get through on the phone to a real human being (in this country, not in India or somewhere where they’re not on the same wavelength of understanding) whom I could very clearly hear and understand, who understood my problem and resolved it very helpfully.
April 28, 2025
Unprompted review
Reply from Power NI
Hi Gerry,
Thanks so much for your kind review.
We're delighted to hear that your issue was resolved in such a helpful manner as customer service is very important to us.
Please get back in touch if there's anything else we can do to help.
Thanks again,
Power NI Team
Thanks for helping and sorting my issue
Thanks for helping and sorting my issue
April 24, 2025
Unprompted review
Reply from Power NI
Hi Gregory,
Thanks for taking the time to leave us a five star review.
We're happy to hear your issue has been resolved.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
keypad app
I had a problem with my keypad app as payments were being taken but no code coming through to top up. Emailed customer service they sorted it all very quickly and sent me the top ups that I thought I would never get back. A friendly helpful and professional company with great 1st class customer support. Highly recommend as they care about their customers. A+++++
April 25, 2025
Unprompted review
Reply from Power NI
Hi Joe,
Thank you for taking the time to leave such an amazing review.
We're delighted to hear your query was dealt with so efficiently.
We really value our customer's feedback and will pass on your thanks to the Email team.
If you need any help in the future, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Customer care
Absolutely fabulous & friendly agents, done all they could to resolve my issue & was sorted asap
April 17, 2025
Unprompted review
Reply from Power NI
Hi Lyndsey,
Thanks so much for taking the time to leave us such a positive review!
We're delighted to hear that you got sorted quickly and that you're pleased with our team.
If there's ever anything else we can do for you, please don't hesitate to let us know.
Thanks,
Power NI Team
Around a month ago I have contacted…
Around a month ago I have contacted this company to get supplied in a property I just moved in. Got an email that I will receive a call on specific date within time slot I have waited and nobody cared ro call on agreed day or ever 🤷♀️ 3 weeks after still no contact I have no card to top up my electric. Dissapointed...
February 28, 2025
Unprompted review
Reply from Power NI
Hi Marta,
Thanks taking the time to leave us a review and we are sorry to hear this.
We would like to look into this for you. Please contact us on our customer helpline on 03457 455 455 (option 3), by email home@powerni.co.uk ,or alternatively reach out via our social channels with your details.
Thanks,
Power NI Team
Excellent and Truly Outstanding Customer Service Experience
I recently decided to change from a credit meter to Keypad. When the refund of my substantial credit balance hadn't reached my bank account a fortnight after the Keypad's installation, I phoned and spoke with Lindsey (many apologies if I've misspelled her name). I was so impressed by her friendly warmth and thorough and meticulous approach. She could not have delivered a more professional response and immediately set about trying to track down the missing refund. First thing the next morning I was delighted to find the money in my account. Heartfelt thanks to Lindsey for the excellent and truly outstanding customer service experience she offered me.
March 13, 2025
Unprompted review
Reply from Power NI
Hi,
Thank you for taking the time to provide such a lovely review.
We are delighted to hear that your issue was resolved so efficiently by a valued member of our team.
We will certainly pass on your compliments to Lindsay and let her know how much you appreciated her efforts.
Thanks again for the amazing feedback.
Power NI Team
Nick was extremely HELPFUL couldn’t do…
Nick was extremely HELPFUL couldn’t do enough to explaine my queries. Excellent customer liaison skills 100 per cent. Just what customers want.
March 5, 2025
Unprompted review
Reply from Power NI
Hi Mr McLoone,
Thanks for taking the time to leave a positive review about our colleague Nick.
We're really pleased to hear about your experience with him and we know he will be delighted to hear your feedback.
If you need any help in future, get back in touch.
Thanks,
Power NI Team
Everything was explained well and my…
Everything was explained well and my questions answered
January 17, 2025
Reply from Power NI
Hi Mr Barr.
Thanks for taking the time to leave a positive review , we really do appreciate it.
If you need anything further please get back in touch.
Thanks,
Power NI Team
Problem solved
Top class service from the firms employee to handle my problem and resolve same. Too many people these days just don’t care or can’t be bothered
February 24, 2025
Unprompted review
Reply from Power NI
Hi Nigel.
Thanks so much for taking time to leave us such a positive review.
We are delighted to hear you are happy with the service you received from us.
If you do need anything again in the future please just get back in touch.
Thanks again,
Power NI Team
I would like to wholeheartedly thank KC…
I would like to wholeheartedly thank KC for resolving my issue. They were responsive and got me sorted very quickly.
February 24, 2025
Unprompted review
Reply from Power NI
Hi Stephen,
Thanks so much for the positive feedback on your experience with Power NI.
It means a lot to hear that your issue was resolved quickly by a member of our team.
Thanks again,
Power NI Team
Well what can I say amazing they helped…
Well what can I say amazing they helped me really quick and took the time to understand my situation and took it into their own hands and helped me and I can’t thank them enough 5star definitely
February 20, 2025
Unprompted review
Reply from Power NI
Hi Tracey,
Thanks for taking the time to leave a positive review.
We're delighted to hear your query was resolved quickly for you.
If you need any help in future, get back in touch.
Thanks,
Power NI Team
Unresolved issue after spending over 40…
Unresolved issue after spending over 40 mins on the phone.
When I go to top up again I have no doubt I'll have to go through the process again
February 14, 2025
Unprompted review
Reply from Power NI
Hi Alan,
Thank you for your feedback.
We’re sorry to hear that you’ve experienced a top-up issue.
If you're still experiencing an issue, we would like to help you. Please get back in touch. You can also message us through Facebook, Instagram or X, or send us an email to home@powerni.co.uk.
Thanks,
Power NI Team
Genuinely incredible customer service
I genuinely wish every customer service team was like Power NI's. Every time I have called I have received really friendly, helpful, and personable service. The agents actually speak to you like human beings, and work to resolve issues, try and find solutions and have real compassion. Truly a top notch team of human beings!
February 11, 2025
Unprompted review
Reply from Power NI
Hi JF,
Thank you for taking the time to leave us such a lovely review.
We really appreciate your comments, and we’re delighted that you’re happy with our service.
Our agents always strive to give their best, and seeing this will make their day!
If you need help with anything else, get back in touch.
Thanks,
Power NI Team
Credit where credit is due.
My bill was overestimated so I rang Power NI to have it resolved. I spoke to a lovely lady called Shauna who sorted out my problem in 10 minutes and issued me with a new bill. Well done!
February 7, 2025
Unprompted review
Reply from Power NI
Hi Paul,
Thanks for taking the time to leave us a review.
We are happy to hear you had a quick resolution to your query and will pass on your feedback to Shauna, she'll be delighted!
Get back in touch if you need any help in the future.
Thanks,
Power NI Team
Issue resolved by contacting via facebook
I had a great experience contacting PowerNI through their Facebook page. They quickly resolved my issue regarding a final bill credit refund without the need for a phone call.
February 13, 2025
Unprompted review
Reply from Power NI
Hi Eugelito,
Thanks for taking the time to leave a review.
We are delighted to hear your query was resolved and you were happy with the experience.
If you have any further queries in future, please do not hesitate to get in touch.
Thanks,
Power NI Team
Great Customer Support
Really lovely customer service representative by the name of Paddy answered our phone call. Very helpful and understanding.
February 12, 2025
Unprompted review
Reply from Power NI
Hi Anna,
Thank you for reaching out. We appreciate you taking the time to leave a review.
We will pass on the positive feedback to Paddy.
If you need any further help in future, get back in touch.
Thanks,
Power NI Team
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