I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more
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Review summary
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Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more
From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more
Company replied
Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more
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Company details
- Solar Energy Company
- Electrical Engineer
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Equipment Supplier
- Solar Photovoltaic Power Plant
Written by the company
We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
Written by the company
Contact info
44 Transport Street, 4207, Yatala, Australia
- 1300800963
- errolc@powersmartsolutions.com.au
- www.powersmartsolutions.com.au
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
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That the consultants at powersmart solutions are to help and guide you through the processes from start to finish.
Willingness to explain how the system of installation and operational aspects of the solar system works, the benefits of the solar system as well as the future benefits that will come my way because of the choices that I have made.
February 26, 2025
Really happy …
Really happy up and working earlier then time as workers in area
While team where professional at all stages form Trent to the fitting guys
Keep up the good work
February 26, 2025
Professionalism of the people who did the job
They informed me that they are running late due to an accident and that was very good of them.
They did the job according to schedule and made sure the property was clean, took all the rubbish.
When everything was done, the showed us the solar box and what to do next.
I would put in a good word to friens who would like to have solar panels installed.
February 17, 2025
Super Easy Process
Dan was friendly, understanding and explained everything fully. The process was easy and stress free. The installation was very quick and the guys were very polite. We also love the app to see the benefits.
February 5, 2025
Unprompted review
Thanks Dan for coming for the way from…
Thanks Dan for coming for the way from Brissie to provide a quote and explain PowerSmart to us! Very happy with the outcome. Thanks a million ☺️
February 13, 2025
Unprompted review
Professional Prompt Service
Professional Prompt Service - Installer explained all of the steps to install and was done in around 4 hrs. Excellent job with attention to detail. Thank You
January 28, 2025
Tradies used items from my house without asking (theft)…
Tradies used wood from my house without asking,
Spoke to them on the phone for them to replace it, gave them the dimensions of the plank and they just bought over something different
So basically didn’t care 👍
February 16, 2025
Reply from PowerSmart Solutions
Rhys,
unfortunately the wall that you inverter is mounted to is made of asbestos which we legally can not attach to. The installers tried to contact you just as I have now without success. Rather than leave the job unfinished, they used a piece of spare wood to complete the job. This was replaced as requested with the size advised.
We couldn’t be happier with the service…
We couldn’t be happier with the service we got from PowerSmart! Everything went smoothly from beginning to end, and we were kept in the loop the whole time. Our sales consultant, Dan, was incredibly helpful and really knew his stuff, which made it easy for us to pick the perfect system for our needs. The installation crew was super professional and got the job done quickly. We recommend PowerSmart to all our family and friends!
February 16, 2025
On time and hard working
PowerSmart Solutions techs arrived early, clearly communicated everything and worked all day to finish the job that was challenging.
February 12, 2025
Prompt Professional Install, More knowledge on product at consultation
Installers were prompt and handled themselves in a professional manner. Worked with me to provide a hidden solution through the roof for no visible conduits. Garage install.
Would be nice to have more info on the panels/inverter at consultation and to explain the ins and outs. Not just it’s a good quality system, doesn’t leave much trust that they know the product. Turns out to be working well so far, just more knowledge on the product there trying to sell.
Happy with the system, would recommend to others.
February 12, 2025
The team were great
The team were great. Very informative, took time to explain everything. Initial install had an accident and rectified immediately. Very neat job and quick.
February 10, 2025
Four Stars iI felt was appropriate
Four Stars is what I felt was a good fit. The initial consultation with Jason was excellent and he was able to answer all our questions with ease. His understanding of the delay in processing the contract over the Christmas break with Banks n solicitors and our settlement was excellent and even though the signing off was delayed everything went smoothly
The installation team was fast efficient and knowledgeable although an email the day before for introduction of the team would have been appreciated. The installation went smoothly and the handover was completed although rushed.
February 6, 2025
The whole purchase and installation…
The whole purchase and installation went like clockwork. Great staff
January 30, 2025
Information
Guys turned up on time explained everything that was done and left work areas clean.
February 4, 2025
All the tradies were friendly
All the tradies were friendly, informative and explained everything clearly.
February 3, 2025
Absolutely excellent service from start…
Absolutely excellent service from start to finish. Even with some weather hiccups the installers where outstanding!
January 23, 2025
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