Powerstep Reviews 1,031

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Absolutely the worst customer service ever,, when I tried to make a return. Shipping took days, and at one point tracking showed the product was returned to them, then shipped again. DO NOT GUVE THIS... See more

Rated 1 out of 5 stars

Fabulous product with snarky support. A 30 year and current user. [EDIT It's a damn shame I have no less than 6 sets and they walked me through healing born spurs Facitis something the Dr. wanted... See more

Rated 2 out of 5 stars

Your product was disappointing. The adhesive didn’t hold it in place. The material it is made of could be firmer.

Rated 3 out of 5 stars

I ordered the Tri-laminate Diabetic insoles because they appeared to be much thinner than the ones prescribed for me by my doctor several years ago. They were, in fact, much thinner. That's the good... See more

Company details

  1. Pharmacy

Information provided by various external sources

Powerstep® pre-fabricated orthotics are available in a variety of styles with various levels of cushioning and foot support, clinically proven to improve comfort and alleviate pain associated with a variety of foot conditions. Trusted by consumers for over 80 years, Powerstep® continues to expand the product line to offer comfort, support and style with recovery sandals and slippers.


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1.5

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TrustScore 1.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Powerstep has great customer service!

Glad that I could order the insoles that I needed at a fair price from the manufacturer eliminating a waste of time trip to the doctors office, a wait in the office, and the trip back - two hours worth of time. Shipping was quick. Representative Catherine Barclay was helpful and a pleasure to deal with. Wish I'd had talked to her years ago.

November 22, 2019
Unprompted review
Rated 1 out of 5 stars

Horrid

bad horrid sucks terrible disgusting

November 21, 2019
Unprompted review
Powerstep logo

Reply from Powerstep

We would like to extend our apologies regarding your recent experience with Powerstep. We have high standards of quality products and customer satisfaction. We would like to learn more about your specific situation so that we can make things right. If you would be willing to talk further please contact our Director of Sales at 888-237-3668 ext. 419 at your earliest convenience. We look forward to speaking with you and working towards a positive review.

Rated 5 out of 5 stars

Slippers are Awesome!

Site was easy to navigate.
I ordered 2 pairs of inserts and sizing was easy to determine. I ordered a pair of the PowerStep slippers and believe me the slippers are fantastic! They are extremely comfortable. My package arrived quickly and without any issues.

November 20, 2019
Unprompted review
Rated 4 out of 5 stars

I love the "spring" I get when I walk…

I love the "spring" I get when I walk using Powerstep. I also appreciate the support at the heel. My only complaint would be that I would like more cushion for the ball of the foot--it feels hard there.

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Powerstep Original Provides Arch Support

I love the firmness, stability and great arch support of Birkenstocks. I added Powerstep Original insoles to a pair of Italian boots that have poor lateral stability and no arch support. The Powerstep Original Insoles provide the firm support, stability and arch support that I need. I am impressed.

November 16, 2019
Unprompted review
Rated 3 out of 5 stars

Diabetic Tri-laminate Insoles

I ordered the Tri-laminate Diabetic insoles because they appeared to be much thinner than the ones prescribed for me by my doctor several years ago. They were, in fact, much thinner. That's the good news. The not-so-good news is that they were so wide, I couldn't get them into my shoes. They are trimmable, but, they also appeared to be so hard that I feared there would be no give to them at all. Rather than try to trim them to fit and then find out they were much too hard, I chose to return them. I give Powerstep high marks, however, for customer service. The young lady I spoke with was quite friendly and informative.

November 15, 2019
Unprompted review
Rated 5 out of 5 stars

For a better walk

They are really nice and soft as well as comfortable on every portion of your feet and legs i highly recommend them to everyone the representative was really courteous and helpful

November 15, 2019
Unprompted review
Rated 3 out of 5 stars

I have loved other pairs of inserts I…

I have loved other pairs of inserts I have gotten previously. This time I went with the higher arch type, unfortunately the heel cup is also bigger. This pushes my foot forward so much that my toes rub on the front of my shoe. I don't wear these much. So, just get the regular kind, not the max ones.

November 15, 2019
Unprompted review
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Reply from Powerstep

Hi Kasey,

We apologize for the inconvenience! The Pinnacle Maxx is intended for more moderate to severe pronators and has a firmer arch and posted heel to help address these issues. If you'd like to exchange the Maxx for the standard Pinnacle, please just give our Customer Service department a call at 888-237-3668 and they'll be happy to process the exchange for you.

Thanks!
Jennifer

Rated 5 out of 5 stars

They were friendly each time I called…

They were friendly each time I called and emailed them concerning their product. They explained the difference between the products they sell. The warranty was also explained.
I purchased three pairs of inserts. I love them. These support my arch nicely. The metatarsal pad is built in. I try to buy the metatarsal pads separate and it did not work for me. It actually was too thick compared to the ones that were built in. I asked if there was something they could do to help me since I had already bought some inserts from them. They did assist me and I am appreciative for their help and their product.

November 13, 2019
Unprompted review
Rated 5 out of 5 stars

I love my shoe inserts

I love my shoe inserts. I've used them forover half-a-dozen years, and my foot problems are largely resolved. Great product: the inserts that come when you purchase shoes-- even the most expensive brands-- are cheap and inadequate versions. Rip them out, throw in the trash, and replace with the Powerstep version that is literally ten times more effective. PS: replace your Powerstep inserts every year if you wear a given pair of shoes quite a lot.

November 11, 2019
Unprompted review
Rated 1 out of 5 stars

ordered a foot wrap for plantar…

ordered a foot wrap for plantar fasciitis. started to fall apart with in the first week. contacted powerstep for help and got the run a round.

November 9, 2019
Unprompted review
Powerstep logo

Reply from Powerstep

Hi Frank,

I apologize for the inconvenience. This doesn't sound like the excellent customer service we strive to provide. Please send an email to info@powersteps.com and I will help coordinate a refund or exchange for you.

Regards,
Jennifer Hoane, VP Marketing and Customer Service

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