Pozzani Reviews 

2,406
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the replacement water filters are highly affordable, extremely reliable, and work wonderfully for various household appliances and coffee machines. Consumers often mention the prompt shipping methods and the wonderfully easy ordering process that makes finding the exact replacement parts simple. Many loyal buyers also deeply appreciate the consistently helpful customer service and the useful email reminders sent right before new filters are needed. However, some people mentioned occasional delivery delays, noting that shipments handled by the courier service often experienced noticeable setbacks or tracking issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt arrivals... See more

Product

People report great satisfaction with the product, highlighting brilliant and competitive prices compared to... See more

Service

Clients share positive opinions on service, consistently highlighting quick order processing, fast delivery... See more

Order

Consumers find order experiences to be filled with satisfaction and convenience. People consistently report... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are kept down compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re on our second American-style, plumbed-in, Fridge- Freezer. Having seen the price of Samsungs filter cartridges, I searched for an alternative and having found Pozzani, with cartridges costing a... See more

Rated 5 out of 5 stars

Great service as usual. I've been ordering replacement filters for my Samsung fridge/freezer for almost 20 years. Pozzani filters are every bit as good as the Samsung. Ordered and delivered in 2 day... See more

Company replied

Rated 5 out of 5 stars

Easy to use web site with useful information. Great looking tap & fast delivery. Service coul not have been better.

Rated 5 out of 5 stars

Always great service and price. Have used Pozzani for several years now for fridge water filters and will continue to do so.


Company details

  1. Plumber

About Pozzani

Information provided by various external sources

Welcome to Pozzani Pure Water PLC
Pozzani are one of the leading manufacturers of water treatment products in the UK, which include drinking water filters, water softeners, reverse osmosis filters, scale inhibitors, water chillers, UV systems, as as well as iron removal, fluoride removal, and whole house water filter systems. 

Our new range also includes fridge filters, suitable for the American-style models that supply chilled drinking water - we can supply cartridges to fit LG, Samsung, Hotpoint, Kupperbusch, Atag and Amana-wpro models


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,406)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, product and pricing

June 30, 2025
Pozzani logo

Reply from Pozzani

Thank you for your feedback, we really appreciate the positive review!

Rated 1 out of 5 stars

Harvested my details to spam me

Harvested my details to spam me.

Also - they're showing a 5-star trustpilot review logo on their site (using an image rather than a script) which is a blatant lie and goes against Trustpilot's terms!!!!!

SCAMMERS

June 18, 2025
Unprompted review
Pozzani logo

Reply from Pozzani

Thank you for your feedback. We are a very reputable company who have been in the water filtration business for over 35 years. Concerning your claim, please could I ask you to email enquiries@pozzani.co.uk, so I can look into this for you. We do not harvest details, and we do not send any spam communications to any of our customers.

Rated 3 out of 5 stars

Defective Samsung filter

Ordered two replacement Samsung fridge water filters. The first was fine. Six months later I go to use the second. But it is faulty. Contacted customer services and was offered a replacement which eventually arrived after several emails. Happy with the replacement (thank you), just disappointing it took so many attempts to follow-up.

May 1, 2025
Unprompted review
Pozzani logo

Reply from Pozzani

Thank you for your feedback, and I am sorry for the negative experience. I have looked into this, and I can see that I did pickup your follow up email, and that I arranged for a replacement to sent, which was delivered 10/05. I also organised the return of the suspected faulty filter, by providing you with return details. I do hope that you are satisfied with the resolution I provided, and again, I can only apologise for your initial experience.

Rated 5 out of 5 stars

Best price and fast delivery

I've made four orders so far this year for Jura water filters and cleaning tablets from Pozzani (coffee-filters.co.uk) and I'm very pleased.

Buying three items to get a discount, the price is the best I can find for what are otherwise painfully overpriced manufacturer branded items. Delivery is fast.

September 28, 2024
Unprompted review
Rated 2 out of 5 stars

FilterLogic Swan Neck Lever Quarter…

FilterLogic Swan Neck Lever Quarter Turn Tap-Satin Nickel SKU: FLT-135A-N-S

Because this was a replacement tap, the location made it very difficult to fit. Unfortunately, there is a slow drip on the tap. The tap was cheap and you get what you pay for but I wish there had been a better quality alternative. It was so time consuming to fit that until the drip gets worse, we have decided to keep the tap while looking for one of a better quality.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing speed and value

Order no. 7000007208
Filters for the Jura bean to cup coffee machine are eye wateringly expensive and so it was delightful to find that Pozzani offer a better price for the brand, and they delivered within 36 hours.
A brilliant experience.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality, nice price & fast delivery

I used Pozzani pure water company as I was looking for filters that would work in my Brita flow. Pozzani was selling a pack of 6 Maxtra plus compatible filters for only £12 which is a considerable saving on Brita ones.
They fit perfectly, work great & most importantly, Pozzani are just down road from me & they delivered the very next day.
Why would you not?
I am an extremely happy customer.

January 27, 2024
Unprompted review
Rated 2 out of 5 stars

Slightly disappointed

Slightly disappointed! Ordered & paid for the Pozzani IX600 No10 Kitchen Spring (Hard Water) Filter. When the parcel arrived, I found that the tool to remove the filter casing was missing. Contacted Pozzani, who informed me that I would need to buy the tool seperately, as it was not part of the purchase - even though it clearly shows the tool on the webpage, with the other items that were included - where you place your order! Pozzani inform me that they will amend the images on their webpage. Doesn't leave me satisfied - they did acknowledge that it was their issue, as it was there on the order page. I felt they should have sent me one - at least as a goodwill gesture. Not that I was asking for something that I didn't feel entitled to ask for. Shame. Hey- ho!!

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I get reminded as to when my filters need to be renewed. I find this very useful and just click to re-order.
I don’t have stupid niggles. This company is top class.

July 28, 2023
Unprompted review
Rated 4 out of 5 stars

No major issues.

No major issues over a long service span - the only issue is lack of reminders with filter renewal, would be appreciated.

July 13, 2023
Unprompted review
Rated 2 out of 5 stars

Beware

Beware, these Brita filter replacements need to be washed out, before use.
A major chore.
They cannot just be taken from the packet and installed.

March 21, 2023
Unprompted review
Pozzani logo

Reply from Pozzani

Thank you for your review, please be advised that it is standard practice to flush a water filter before use - this goes for all brands.
Regards

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