We remortgaged to rid ourselves of an interest only mortgage from a bad provider & to reduce the length of its term to make us mortgage free prior to retirement. Precise met all the requirements, o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time buyer from auction and tons of presser for completion on time. Phoebe Appleby from KIS Finance - Amazing support till completion. PRECISE - Quick decision, Easy to reach, Great comm... See more
Company replied
Precise mortgages came through for us despite the challenges we faced to get the final approval. Our communication was mainly via our solicitor. We can say that they are very thorough in making sure w... See more
Company replied
Great service from start to finish. Buying our first house with Precise Mortgages was so easy. Communication was prompt and clear. After previously having issues with my credit, I was very apprehensiv... See more
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Company details
Written by the company
Hello. Welcome to lending without the faff. Our promise is straightforward - to deliver the right products at precisely the right time. Easy peasy. Intermediaries only.
Contact info
Broadlands, WV10 6TD, United Kingdom
- www.precisemortgages.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great experience!!
August 18, 2026
Reply from PRECISE.
We’re delighted to hear that you’re happy with our services, thank you Chris!
remortgage with Precise
Hi, I have a positive experience with Precise because it was the only bank that accepted me and offered conditions favorable for me and my financial situation. The whole process went pretty quickly. Thank you.
August 18, 2026
Reply from PRECISE.
Great to hear about your experience with us, Miroslaw :) Thanks for choosing Precise for your mortgage needs.
The transaction was just what we needed.and it's implications…
The transaction and it's implications were made clear from the start. The loan was precisely what we needed in our circumstances. It was done very quickly and efficiently.
July 28, 2026
Reply from PRECISE.
Delighted to hear you had a great experience. Thanks for sharing! 😊
No customer service
August 4, 2026
Reply from PRECISE.
Thank you for your feedback Mark. We're sorry to hear that you feel this way and apologise for your experience with our customer service.
If you've experienced any issues or there's anything we can help with, please don't hesitate to give us a call on 0800 298 5714. Our team will be happy to assist you.
The best mortgage company and all…
The best mortgage company and all staff is kind and honest, and i recommend this company thank you for helping us !! Again thank you so much!!! ☺️❤️❤️❤️
August 4, 2026
Reply from PRECISE.
Thanks for sharing your feedback Valentina, that's great to hear. We appreciate your recommendation.
They took their £99 process fee then…
They took their £99 process fee then said no to my mortgage what a rip off
July 31, 2026
Unprompted review
Reply from PRECISE.
Thanks so much for taking the time to share your experience, Ian. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Excellent customer service
I had to call to request an up to date statement from them, the answered my call after being on hold for less than a minute, little short of a miracle these days. Polite and helpful lady called Sharon I think (apologies if I misheard), excellent.
July 31, 2026
Unprompted review
Reply from PRECISE.
Thank you for the kind feedback Edward. I’m glad the advice was clear and helpful, and I appreciate you taking the time to share that.
Prompt service and responses
July 28, 2026
Reply from PRECISE.
Thanks for sharing Graham, Great to hear:)
Reply from PRECISE.
Thanks for sharing your feedback Mark, that's great to hear.
247highbury
The remortgage was quickly done and prepared in a way you understands , cannot say to much more at this moment just transfer over
July 14, 2026
Reply from PRECISE.
Lovely to hear about your experience with us, Vaughan- thanks for sharing :)
bad experience
Hi
We have already setlled the full payment years ago and looking to sell the property buyer lenders has said you have not removed the charges on both the properties.
July 14, 2026
Unprompted review
Reply from PRECISE.
Thanks so much for taking the time to share your experience, Sunil. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly
Well what can I say what a fast simple…
Well what can I say what a fast simple easy company to deal with for a mortgage
July 14, 2026
Reply from PRECISE.
Thanks for sharing your feedback Dan, that's great to hear.
Good Mortgage provider for self-employed Peopled
Good Mortgage provider for self-employed People, understanding of personal circustances which other providers wouldn't. Relatively smooth process.
Minor downsites: some unexpected requirements as sollicitors from their specific board and quite high interests.
Overall they helped us.
July 14, 2026
Reply from PRECISE.
Thank you for sharing your feedback Laura. We’re pleased to hear that we were able to support you and understand your circumstances throughout the mortgage process.
We appreciate your comments and will share them with the relevant team as we continue to improve our services and customer experience.
Inflexible
We are fixed in for a 5 year mortgage with Precise. During this time my partner and I got married, which created some debt. Unfortunately, the world seem to fall in on itself, and that debt has gradually grown. Precise have been inflexible in terms of extending our mortgage, or adding on to it. We did request an Interest Only for 6 months under the Mortgage Charter Act. I specifically asked at the time whether this could be asked for again if needed, or if it was a one-time deal - I was told we could request it again. Which was great. But now we've tried to do it again, but Precise say this is not an option anymore - completely contradicting their previous statement. The people at Precise are very nice, but as a company they are not flexible to help their customers. It also really frustrates me that they do not offer any online facilities to manage your account with them.
July 9, 2026
Unprompted review
Reply from PRECISE.
Hello David
Thank you for taking the time to post a review and I'm very sorry to hear about your frustration. Please will you respond to my private request for more information through Trustpilot and I'll arrange for a member of our Financial Support Team to look into your account.
We got there in the end I had to jump…
We got there in the end I had to jump through some hoops back and forth
But finally I got my mortgage offer
And what can I say but great 👍😊
Simon.
July 7, 2026
Reply from PRECISE.
Thanks for sharing your feedback Simon, that's great to hear.
Very easy company to deal with
Very easy company to deal with, good communication via my Mortagage advisor initially then with myself. Good deal approved.
Would recommend.
July 7, 2026
Reply from PRECISE.
Thanks for sharing your feedback Caroline, that's great to hear. We appreciate your recommendation.
Great service
Great service, needed lots of extension due to delays up the chain. Kept us at ease
July 7, 2026
Reply from PRECISE.
We’re delighted to hear that you’re happy with our services, thank you Kristy!
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