PrecisionTime.co.uk 

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Rated 2 out of 5 stars

The product is good and as is communication. However, delivery was poor with a variety of dates suggested at some inconvenience when the delivery was date not met. Precision Time eventually blamed the... See more

Company replied

Rated 1 out of 5 stars

Very rude unhelpful service prices are misleading.. went to purchase a watch unable to add item to basket, called the store who advised there was an issue with the website, whilst processing purchase... See more

Rated 1 out of 5 stars

Has this company gone bust??? Website not working and phone line is dead!!! I spent £500 on a Hamilton watch for my husbands wedding gift 6 months ago, which has now broken and I am trying to contact... See more

Company details

  1. Watch Store

Information provided by various external sources

Save money on brand new authentic Swiss Designer Watches from the UK's leading online watch shop - Find great deals on luxury brands such as TAG Heuer, Cartier, Omega, Breitling, Oris, Montblanc, Gucci and much more


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All reviews

(1,275)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been pleasantly surprised with the …

Have been pleasantly surprised with the level of service I have received.I have bought two men's Tissot watches from them in the last fortnight,one arrived next day and the other I received today after ordering last Friday.
I was kept informed of progress throughout,and have been left most impressed.
Buy with confidence.

September 8, 2017
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome service

Absolutely awesome service. I was dubious about buying an expensive watch online. However the service from start to finish was awesome. I had a very tight deadline for our anniversary and the team did all they could to help and it duly arrived on time. I would definitely buy from precision time again.

September 3, 2017
Unprompted review
Rated 5 out of 5 stars

Ordered a Tag watch with these guys …

Ordered a Tag watch with these guys whilst my other watch was in for a service, notable difference in the cost from the high street which made me feel a little skeptical. I ordered the watch and the communication through out was brilliant, with an expected arrival date which was met a day earlier. I picked up the watch in person, they adjusted the strap in house, and fed me caffeine whilst I waited. I would recommend Precision Time again and again, and I will be using them in the future for my other watch purchases.

August 31, 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service and watch

Watch was delivered earlier than the timescales given. Great customer service, my queries were responded to promptly and I received a call when the watch was in and a date was arranged for delivery over the phone. Watch is exactly what I was looking for. Very happy

August 28, 2017
Unprompted review
Rated 5 out of 5 stars

How to shop online

Ordering was very simple with a good response when I rang. To make such an expensive purchase online was a bit daunting but turned out just fine. I have read negative comments about warranty claims etc, I will just have to wait and see and hope the watch is a good one.

August 27, 2017
Unprompted review
Rated 1 out of 5 stars

I waited too long for my order.

August 20, 2017
Unprompted review
PrecisionTime.co.uk logo

Reply from PrecisionTime.co.uk

Regarding your order the reason for the delay is due to extra security measures in place as you ordered with a non-UK credit card but delivering to a UK address. Hence the delivery address did not match the billing address.

You originally ordered in June and we did ask you for the extra security checks on a regular basis but you did not provide them until a 4 weeks later in July. We will not start the ordering process until the security checks had passed. Once you provided the sufficient requested information we then started the product sourcing process which the product was advertised as not in stock and delivery window applies

So this is why your June order was subsequently delivered in August. If you had sent in the requested information earlier then we would have delivered the watch to you within our normal delivery times

Rated 4 out of 5 stars

a bit too slow

August 17, 2017
Unprompted review
PrecisionTime.co.uk logo

Reply from PrecisionTime.co.uk

Hello Mr Vu

I'm sorry you feel that the service was too slow, I have reviewed your order and the product was stated as delivery window of 5-21 days

Regarding your order specifics:

2nd Aug 2017: Order placed online with no delivery deadline requirements stated in the order comments
2nd Aug 2017: We processed your order and emailed you the delivery window again of 5-21 days
10th Aug 2017: We updated you to say that your watch was due for delivery week commencing 14th Aug 2017
14th Aug 2017: Watch arrived to us, was Quality Control tested and dispatched same day for delivery to you 15th Aug (13 days into the order)

On this basis we feel we have met customer expectations to our required standards, however in future if any customers have urgent deadlines to meet then we do advise customers to let us know beforehand and we will try our best to accommodate them

Rated 5 out of 5 stars

watch purchase

We would certainly recommend this company we found the whole process from ordering the watch to the delivery was hassle free we were kept informed during the whole process and the watch arrived sooner than date promised would certainly use precision time again.

August 17, 2017
Unprompted review
Rated 5 out of 5 stars

Going the extra mile

Prompt and reliable service. The watch was hard to source, due to holidays by manufacturers in Switzerland. I needed the watch in time for a birthday and another supplier who I had used previously - they said there was no chance of sourcing. I then contacted Precision Time who explained exactly the same problem but they went 'the extra mile' and found the watch and got it delivered exactly on time. Highly recommended.

August 15, 2017
Unprompted review
Rated 5 out of 5 stars

An excellent service

An excellent service. I was kept informed at every step of the way, by emails with a personal touch.

Organisation of delivery and notifications of courier's details were first class.

Watch (a Hamilton) is great and fantastic value, and I am very pleased with Precision Time's service. Would thoroughly and unreservedly recommend them.

August 14, 2017
Unprompted review
Rated 5 out of 5 stars

Tissot Rue de Chemin Chrono Automatic

Immediate e-mail response to my order confirming that my request would be passed on to source (special anniversary gift)
I was happy to recieve the Watch in its manufacturers box with the warranty card stammped and dated by the source supplier.
Whilst initially quoted a waiting period of between 2 - 4 weeks, I recieved the watch in 8 days.
I will not hesitate to make a future purchase from Precision Time if only for thier competitive UK pricing (extensive search online - best at the time) and excellent communication.

August 14, 2017
Unprompted review
Rated 5 out of 5 stars

Got exactly what I wanted

Fab, was nervous as the price was a lot better than the high street so wasn't sure whether I was going to get what I wanted. However, got exactly what I wanted and saved money too. Don't hesitate to use precision time

August 14, 2017
Unprompted review

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