Preferred Management Solutions Reviews 

Requested a refund several times for a replacement heater, as per my policy.
They haven't refunded me and don't even acknowledge your emails.

On the 11th Dec at 2.15pm I called UW my insurance for my boiler to inform them my boiler was not working! They sent an engineer at 11.30 on the 12th, he said a replacement pump was needed, I suggested he order no had to go through the insurance I had to call them this was a Thursday they then booked for the following Monday 16th, the part could not be fitted it was the wrong part! Again I had to call the insurance nothing done until I again had to chase it, I eventually had a chat call with someone called Kevin he ordered a new pump which arrived the following day, the engineer then came between 9-5 on the 19th he arrived 3.30 another day waiting around. Finally it is fixed EIGHT days after the original call, this was the service a 78 year old woman, in December received . They were told in the first instant the age of the person living in the property. I think the service from this company is disgraceful.

Firstly can’t fault the engineers that attended our property to deal with a rat problem we had but preferred were the most difficult company I’ve ever experienced.

On three separate occasions engineers were booked to attend on a date with a window of 8-5 given meaning plans had to be put in place to ensure someone remained at home all day yet nobody turned up and no communication to explain that was the case. On one occasion I was told they would have someone there by 8pm when they didn’t attend by 5pm which again didn’t happen. On a separate day I called at 4pm to ensure they were still attending which they confirmed they would by 5pm but again a no show.

On top of that when I called regarding the no shows I was promised call backs which never happened so meant I had to follow everything up again and again.

If they could simply fulfil their appointments and even better, give a narrower window of arrival time on the day as most companies do it would save a lot of wasted time and frustration.

This is meant to be an emergency service,it took nearly a week to get a repair man out,and it was roof tiles missing due to storm damage so water ingress was involved,workmanship done good quality but it’s definitely not an emergency service as they describe when selling it.
When I complained about the length of time this emergency service was taking I was told I could get the work done myself and claim it back!!
So there’s not much point paying Halifax for an emergency repair service when you could get it done yourself on your ordinary home insurance.
As I said when the work was eventually done a week later it was good quality and staff were always professional and courteous but the length of time it took for a paid home emergency cover policy was a disaster a complete joke.

Good service

Excellent service. The job was completed within an hour of contacting my home emergency insurer. The locksmith was friendly and completed the job efficiently. Top job!!

Exceptional service. Excellent technician. Great communication from all parties involved. I'm very grateful for your help. Thank you.

contact with the company very good subcontractor did his job very well Only the waiting time for emergency roof repair 50 hours that's why only four stars

amy was so helpful i would give her five *****

It was for our tenant. Issue resolved in first visit.

Wasted around 2 hours on the phone to various employees who seemed to have absolutely no internal communication.

Failed to turn up for the original appointment with very poor excuses.

Repair was very poor quality and failed to repair or even look at second issue.

Save your money and go elsewhere!

Communication was very good, I was kept informed during the whole process. There was a hiccup with the first engineer who came out who was rather dismissive and to be frank didn't diagnose the fault. However they found a second engineer who was brilliant! He took his time and fixed our boiler, which is all we wanted.

Shona the advisor I spoke to was very pleasant and called me back as she promised and was very efficient unlike the engineers

Company sent an absolute amateur out to deal with a leak. Took one look and quickly left the property without any sort of inspection. Turned up without any tools and just left the site. Claimed to be a gas engineer, but was there to deal with a leak. Shocking and absolutely useless.

I’m a writing this review on behalf of my partner I fitted a brand new sink vanity unit and electric tap for her nail salon all it needed was the cold water feed and waste connecting to the existing ones in the wall I had work so I could not finish the job so she contacted a company called Repairz to get a plumber to do the work. £170 later someone from this company came as she needed it ready for customers so the plumber turned up sat around on his phone for over a hour and told her she needed a new sink and tap and left my partner is Asian and her English is not the best so I feel she was taken advantage of she was told no refund has he attended this is criminal he should not of accepted the job if he is not capable of carrying it out the next evening after work I went to screw fix told them what need done and they sorted me the parts and did the rest myself in under a hour what a joke scam company’s avoid them at all costs.

Although I had to wait nearly 15 mins for another department,Shauna kept coming online to let me know what was happenning

I felt like this company really cared from the start. I was constantly kept up to date about what was happening and felt assured that the plumber was going to do a good job. Everyone I spoke to was friendly and helpful. I feel like the repairs have been completed to a very high standard. I hope I don't need to use the emergency cover again but if I do, I feel really assured about the service I will receive.

Shauna has been an exceptional Utility Staff Member and should be rated at 5*+!!!

The customer assistant was very helpful and thorough when going through my claim with me. And once I followed the payment link an engineer was in touch and arrived just a few minutes later. I am very impressed with the service.