Premier Stores Reviews 

280
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Missing parcel despite Royal Mail confirming delivery. Rude fella behind the counter. Never using this place as a collection point again. Now have the hassle of trying to get a refund from the sender.... See more

Rated 1 out of 5 stars

Dropped my driving license in my bag and had a bunch of stuff in there so was rearranging my bag in the aisle whilst having a member of staff behind me. Get to the till and I already knew what was goi... See more

Rated 1 out of 5 stars

After a few positive visits at Barassie Premier shop in Troon, as I had initially exclusively contact with male staff, I had a misfortune to be served twice by belligerent middle-aged, wee female. Eve... See more

Rated 1 out of 5 stars

Very clueless rude man - premier store 93 wootton road kings lynn. Went to collect a relay parcel less than 24hrs after it had been delivered to the shop. “Apparently” its been returned to sender ev... See more

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1.6

Bad

TrustScore 1.5 out of 5

280 reviews

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1.6

All reviews

(280)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

LOCHARBRIGGS DUMFRIES HORRIBLE

Premier - 3 Auchencrieff Rd, LOCHARBRIGGS DG1 1XB

The horrible vile shop assistant (foreign man with a stinking bad attitude) in this shop, needs SACKED! He is rude, ignorant!. I’ve been here twice recently and will not ever return, I’d rather travel an extra 30 miles than go back there, he was on the phone talking gibberish tongue, ignoring customers, and when he did open his vile mouth he was RUDE.. SHAME ON YOU PREMIER.. you need to do better!

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Cashier verbally assaulted children

I had a deeply unpleasant experience at Oxshott Premier due to the behavior of a young cashier working there. Instead of providing basic customer service, he was rude, insulting, and even threatening toward me and others in the store. He seemed more interested in trying to intimidate customers than doing his job properly — at one point, he even laughed at someone and smugly told them he wouldn’t sell them a product, clearly trying to embarrass them.

This kind of unprofessional, disrespectful behavior is completely unacceptable, especially in a community shop. I won’t be returning unless this is addressed. I hope the management takes this seriously and ensures staff are trained to treat customers with respect and decency.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order for shoes from this…

I placed an order for shoes from this company and a month has passed while I have yet to receive the product. They quickly withdrew money from my bank account and once they received their money, the waiting game for ME began. Their automated responses send "tracking information" and when one checks on that status, you will receive ANOTHER automated response that indicates the product is "in transit". I have requested a refund, and my requests have been ignored.

April 18, 2025
Unprompted review
Rated 2 out of 5 stars

good products, staff needs work

I was looking for some crisps and a sports drink. The shop in Pilling, Preston had a good selection at decent prices. But the woman at the counter ignored my friendly greeting and seemed to go out of her way to avoid eye contact. Sunday the 27th of April 2025, around 2pm.

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service and unknowledgeable staff

Terrible service when collecting a parcel that nearly left me without being able to collect all of my parcels, and random customers helping me try to figure it out. The woman in the shop on Princes Street in Exeter needs training and basic customer service skills. After scanning 2 of my codes, she said the second didn't work, but I said it may work for one of the other parcels. I had 4 to collect. She would only scan for the one in her hand, so I had to guess which code related to that particular one. I was trying to explain that I didn't know which code related to which parcel and asked if the code I'd given her would work with one of my others on the floor, but she refused to check and kept getting me to stand aside to serve other customers. She was very rude and not helpful at all. Basically said she'd spent to much time with me and already scanned loads of codes, which was her fault as I kept having to guess which one she had in her hand! Absolutely diabolical and will be changing my settings to be removed from delivery here. And certainly won't be buying anything from the store any longer.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Discrimintary practices and miserable staff

Would say some premier stores are indeed breaking the law , the one in Magdalen road exeter , is not fit for purposes as it openly excludes disable people in wheel chairs , the aisles are too thin , no ramp or even enough room for any one to get past, staff at till miserable even when ask how are you didnt respond , except to check if something was indeed by one get one free wont be going back as the premier inn nearer me have better friendly staff. So in conclusion they do not seem to want or allow disabled peole in wheel chair in there store and only a matter of time before that shop is sued .

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered water shoes

I ordered water shoes. Took weeks to arrive. Junky, too small, constant run around. No refund available. All words no actions! A Chinese rip off. Too bad. Never again. You want to get ripped off order something.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

If there were zero stars

If there were zero stars, I would check that. The product I purchased (Mineral Mug) is defective, these cups will spill contents, as the bottoms are domed, and rock on a tabletop. Additionally, they use EXTREMELY false advertising. They market these as "mugs" but they are somewhere between the size of an espresso cup and a regular coffee cup. When I tried to return, they said I had to pay for the shipping... to China, which will cost more than the purchase price. This is a HUGE SCAM, as evidenced by their average 1-star review. I wish there was a legal avenue to hold them accountable.

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered winter boots on December 3st

Ordered winter boots on December 3st, 2024. They took almost a month to arrive. I contacted them for a return and refund It was going to cost me more to ship them to China than what I paid. This company had so many excuses. I have learned my lesson never to deal with them again. I ended up donating the boots. I don’t know how this company is in business. They are horrible and thieves. NEVER again

February 4, 2025
Unprompted review

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