Premier Carriage Wedding Transport Reviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and going above and beyond to ensure a smooth and enjoyable experience. The vehicles provided are frequently described as beautiful, immaculate, and in perfect condition, significantly enhancing special occasions. Many found the booking process straightforward and efficient, with desired cars easily chosen and changes handled well. The overall service is consistently rated as excellent, with reviewers highlighting punctuality and a professional approach from start to finish. This dedication to quality and customer satisfaction ensures special events are made memorable and stress-free.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and friendliness... See more

Product

People report positive experiences with the product, consistently praising the vehicles' appearance and... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as simple, easy, and... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an easy and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired the Cadillac Fleetwood from Premier Carriages for our daughters wedding. We were so, so pleased, not only with the car which was absolutely beautiful, but also with the service provided, whic... See more

Company replied

Rated 5 out of 5 stars

I instantly fell in love with this car when I first saw it advertised, and it truly lived up to expectations! Booking it for the day was incredibly simple and completely stress-free. Our driver w... See more

Company replied

Rated 5 out of 5 stars

We hired the Red Route Master for our wedding day. Excellent communication from start to finish. Very responsive and attentive. It made the whole process so much easier. The Bus was incredible. Our gu... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault the service ; the helpful and very courteous , friendly chauffeur . Absolutely would not hesitate to recommend and would use their service in the future . Thank you for making a speci... See more

Company replied


Company details

  1. Car Rental Agency

Information provided by various external sources

We are proud to present one of the UK’s largest compilations of beautiful & prestigious vehicles viewable on one website ranging from the most luxurious modern wedding cars through to the 50’s & 60’s classic cars and way back to the age of vintage motoring elegance of the roaring twenties. Named after our company The ‘Premier’ Collection incorporates an extensive range of Modern, Vintage and Classic wedding transport such as Rolls-Royce, Bentley, Jaguar, Beauford, Wedding Buses including the famous London Routemaster, American Stretched Limousines, Volkswagen Campervans and other unique, rare and unusual types of vehicles for hire. Established in 1996 we have gained a wealth of experience and professionalism and with many thousands of weddings successfully completed and a choice of over 600 wedding vehicles are now recommended by many leading wedding venues, photographers and wedding planners with our legendary service widely recognised, including by the Aristocracy. Our Classic and Vintage vehicles have starred in many major film and television roles and you may well recognise them.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Easy booking process. Great communication from driver prior to the day. Very individualised approach.

March 5, 2024
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Reply from Premier Carriage Wedding Transport

Thank you Louise. Wishing you bot hthe very best for the future.

Rated 5 out of 5 stars

Simply the Best

We hired 3 cars from Premier Carriage, everything was simply perfect. The initial enquiry was easy, the quotes back to us where fast and accurate, the booking process easy and detailed. The cars, drivers, ribbons, their timings - well, just everything was perfect and exceeded all expectations. I have already recommended them to our friends. Well done PC - great service. 10/10

May 18, 2023
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you Nicola for your time to share your feedback. All the best to you both for the future.

Rated 5 out of 5 stars

Outstanding service for our wedding day

Our Rolls Royce ghost driver Paul was very professional by giving us helpful tips and went above and beyond to help us to make our wedding day run smoothly

Best Regards Matthew & Leanne Barrington

July 8, 2023
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for your feedback Matthew.

Rated 5 out of 5 stars

Wedding Transport

Used as transport for our wedding. Great service offered, easy process & very accommodating to our needs. Would highly recommend!

August 17, 2022
Unprompted review
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Reply from Premier Carriage Wedding Transport

All the very best for the future Robert. Thank you.

Rated 5 out of 5 stars

Mr & Mrs Wiggett xx

Well what can I say and where do I start! this company was amazing from the start of booking to the day they arrived, I got married on the 18th June 2022. Contact was quick, easy and very friendly (I was probably there pain in the ass with a few changes lol).
Didier you was a star, very friendly to talk to and very polite :-), and my driver for the few hours we hired was Khan! You were the most kindest, friendly, well mannered driver I have met, you made everybody feel comfortable, offered help if and when needed & all parties involved Bride & Groom (for both pick ups) have commented on your kind friendliness. The weather was a bit crap but you were there with your umbrella to stop me getting wet! but you had a kiss on cheek from the Bride :-). and also the limo was clean, tidy and magical for all on the day.
Thank you so much for being apart of our day and making it extra special. Very highly recommended! if I could give more stars I would x
thanks again Mr & Mrs Wiggett xxxxxx

June 21, 2022
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you very much for your kind comments. We do not mind changes at all. That's why we are here for. Wishing you all the best for the future. Best Regards as always, Didier.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, the car I originally booked was decided by the owner that it was too outdated (jaguar), premier carriage found me another car and had everything in place before phoning me to inform me of the change, they checked that I was okay with having a different car (mercedes) which I was fine with.
Michelle was absolutely lovely, she took my bridesmaids to my venue then came to get myself. With all the nerves we forgot out flowers so she went back to my house with a bridesmaid to get them.
Thankyou again Michelle

June 8, 2022
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for your review and great to hear the upgrade to the brand new Mercedes was well received. Modern Vehicle fleet often get upgraded but we always make sure clients are happy with the upgrade. I have passed on your comments to Michelle who was only too pleased to have helped with the flowers on the day.

Rated 5 out of 5 stars

Thank you so very much

Thank you so very much for the impeccable service. Chauffeur arrived in plenty of time. Very smart. Campervan was immaculate. Thank you again. B xxx

November 10, 2021
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Reply from Premier Carriage Wedding Transport

Thank you for your review and your kind comments on the Retro Campervan.

Rated 5 out of 5 stars

Very happy with all the service…

Very happy with all the service received from the initial booking to the final good bye to the chauffeur.
Car arrived in advance of when needed ( I was then able to relax a bit ).
Car beautifully decorated with orange ribbons as requested, I was even given an option for the ribbon colour in advance.
In conclusion, I couldn't find fault with anything, and it just added to the great day of my Daughters wedding.

October 14, 2021
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Reply from Premier Carriage Wedding Transport

Thank you for taking time to write a review David. Best as always, Didier @ Premier Carriage

Rated 5 out of 5 stars

First Class Service.

Absolutely First Class Service. Fantastic service from start to finish.

October 13, 2021
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Reply from Premier Carriage Wedding Transport

Thank you Sandie. Great to hear that everything was appreciated. Wishing you all the best for the future.

Rated 5 out of 5 stars

Amazing

Amazing. The car was stunning. Professional chauffeur. Always in hand when i called. Never too much trouble and very friendly. Id recommend Premier Carriage to any friends getting married.

October 13, 2021
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Reply from Premier Carriage Wedding Transport

Thank you for your review Dan.

Rated 5 out of 5 stars

Excellent service

Excellent service, I was constantly emailing and phoning, nothing was too much, they were extremely helpful with everything, made sure I was completely satisfied before handing over to drivers.
Drivers were courteous and professional, again nothing was too much trouble.
I would definitely recommend Premier Carriage Wedding Cars.
Thank you for service

October 13, 2021
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Reply from Premier Carriage Wedding Transport

Thank you Catherine for taking the time to leave some feedback on Trustpilot. all the best, Didier.

Rated 5 out of 5 stars

Professional and Friendly

Didier gave a very professional service from the very start of my initial enquiry right through to my wedding day. The car we ordered was beautiful and completely over and above my expectations and can’t wait to see the photos. 100% recommended Premier Carriage.

October 13, 2021
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Reply from Premier Carriage Wedding Transport

Thank you Amber for your kind words. Best wishes as always, Didier.

Rated 5 out of 5 stars

Bentley Mark VI Wedding Car Hire

We booked a Bentley Mark VI for our wedding last month with Didier at Premier Carriage who was friendly and professional and made sure I had all the details of the company/vehicle owner (Lux Wedding Car Hire). I would recommend Premier Carriage for any newly engaged couples looking to hire a classic car for their wedding.

September 13, 2021
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you Rosie for your feedback.

Rated 4 out of 5 stars

Simon arrived early so we got some…

Simon arrived early so we got some photos before we left the house. He was friendly smart and the car was in very good condition. Everything asked about the car was explained.
He allowed the bride to have photos once we got to the venue.
It was a lovely surprise for my wedding day.
Thank you Simon from Chris and Vanessa

August 2, 2021
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you Chris and vanessa for your lovely feedback.

Rated 3 out of 5 stars

Poor service from vehicle owner/driver but followed up by PC

Edit: Premier Carriages did follow up and manage to refund some of the cost.

You would think forking out hundreds of pounds for a vehicle for an hour on your wedding day would give you some assurance that it would go smoothly. Not at all. Vehicle owner contacted me on the morning of the Wedding to say that the driver had cancelled and the car wasn't coming. After some very stressful back and forth, managed to arrange a new driver. New driver didn't have contact details for the bridal party so it was a nightmare for them meeting up. Car didn't have the ribbons and flowers promised as advertised. Hugely disappointing. Premier carriages seem to devolve all responsibility as soon as you make a booking and aren't contactable, which makes me question what the point of this company actually is.

July 20, 2021
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for your feedback Simon. I am saddened to hear of this online. Please could you let me have a Booking Reference Number so we can identify you and look into the issue ? Our telephone line is open Monday to Friday from 9am to 6pm. At the week end and/or on the day of the hire you can use the Telephone Number/s provided on the itinerary. We do not dissolve any of our responsabilities as soon as you have made a booking so I am not too sure what you may have been told ? If you could please let me know your booking details so we can find out what has happended. I know there has been a few times when prebooked chauffeurs have had to go into Self-Isolation and finding chauffeurs at the last minute has not been an easy task but if you could let me know your booking details I would like to find out what has happened exactly.

Rated 5 out of 5 stars

Thank you for all your amazing service…

Thank you for all your amazing service Didier. You have been very helpful from the start and the car was awsome. I will highly recommended.

June 13, 2020
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for posting your feedback on here.

Rated 5 out of 5 stars

Excellent Service

Thank you for everything you have done. From the initial quote, booking and tips provided I was very impressed with the service. one of the easiest supplier I have booked for my wedding. Never too much trouble. Thank you once more. The new Mr & Mrs Carson... xxxx

March 5, 2020
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Reply from Premier Carriage Wedding Transport

Thakn you Eleanor for your kind comments.

Rated 5 out of 5 stars

Excellent choice of cars

Excellent choice of cars, wonderful service and great communication. I felt I could trust this company and the driver they provided on the day only confirmed that. He was kind, genuine and a great bloke who even stayed a bit later so we could have a photo together with the car. Highly recommend to all

March 4, 2020
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for the feedback. All the best for the future.

Rated 5 out of 5 stars

Outstanding Service Throughout

I just wanted to say thank you Premier Carriage for helping arrange my wedding transport, you were so kind and helpful from my initial phone call to arranging the viewing of the car and for the easy to understand itinerary you set out for my day. Your website is beautiful and easy to navigate, and the car - well, absolutely outstanding considering it was 85 years old it was immaculate and the driver Gerry could not have been more kind to me and my dad. I am so glad I came across your website, the service you provided from start to end was truly 5 star and your name does you justice, it truly was Premier. Thank you so much, I can thoroughly recommend you. Best wishes, Elly and Rob.

October 25, 2019
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Reply from Premier Carriage Wedding Transport

Thank you Elly for your feedback.

Rated 5 out of 5 stars

Excellent service would thoroughly recommend!

Thanks for all your help organising my sister's wedding car she loved it. I've never had to book a classic car for a wedding so all your help and advise was greatly appreciated prior to the event. Very helpful and friendly service and the chauffeur on the day was polite and professional, couldn't ask for more, many thanks.

October 25, 2019
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Reply from Premier Carriage Wedding Transport

Thank you for posting your review on here Greg.

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