Premier Estates Limited Reviews 

After speaking with Erin and a couple of phone calls later the situation was sorted and I feel very grateful for that. Within less than an hour the whole situation was dealt with and sorted.
So thank you.

Jasmine was super efficient and helpful when responding to my query. Really impressed with the service.

On 7th August 2024 I wrote a review outlining the very poor service from Premier Estates management team as I have continuously sent e-mails regarding vehicles being left for weeks at a time in the Visitor bay without moving at The Grange, Audenshaw. Genuine visitors cannot park in the Visitor Bay as it is being used as a long term car park space by someone but despite having contacted the Premier Estate team every week and being fobbed off that they are going to do something about it the situation is still exactly the same, this is 6 weeks since I left my review. Does anyone in authority at Premier Estates really care about the clients who pay service fees for car parking at The Grange?, This parking issue has been on going for 18 months now and all anyone ever says is that they are looking into it. Why can't someone at Premier take responsibility and hire a parking warden to ensure everyone visiting can park their car for a short time whilst visiting in this area as they should be able to.

How can a company improve, firstly not convenianiently loose surveyor reports as there building has serious structural issues, 3 failed sellings of my property due to structure, lost thousands of pounds doing this.. properties devalued in mill green. Pass the book.. Been on going 2.and half year and no closer to sorting or admitting anything ( date of experance wouldn't let me go back. So far) also have a leak that has come in as all water marks, they came out put a damp probe and jsut said no leak, no damp.... Clearly there has been as water marks ( I now rent property due to failed sales) this water mark was not there on last tenancy check... Noone checked outside of building, roof, gutters etc... Absolute avoid this company, they have caused me no end of trouble and it continues.
I will be interested how soon I get a response from this

Shocking estate management. Illegal parking on the estate and the estate manager is clearly unaware of the Highway Code. Shocking responses if any at all. Not sure what I’m paying a management fee for.

Terrible management. A request to trim the bushes that cover the entire window, almost reaching the first floor, has gone unanswered for two weeks with no results.

Aimee went above and beyond to resolve the ongoing issues in my block of flats. After experiencing delays and a lack of action from others within the company, Aimee stepped in and handled everything with efficiency and care. She communicated clearly, acted promptly, and ensured that all problems were addressed to a high standard. Her professionalism and dedication made a world of difference, and I'm extremely grateful for her help.

Thank you, Aimee, for turning a frustrating situation into a positive experience. Highly recommended!

Emma sant was extremely helpful very polite and friendly I appreciate her help and also Paul was great too. Thank you so much for the great service

Forget safety, it's a free-for-all! Their "CCTV" is a joke, anyone can walk in and out like it's their home. Your stuff? Up for grabs. Don't even think about getting deliveries, they'll vanish into thin air. The name's fancy, the reality's a nightmare. It's the wild west of apartment complexes. Save yourself the headache and find somewhere that actually cares about its residents.

Jasmine took the time to listen and discuss ongoing issues and was very helpful and professional.

If they might become your management company, fight as hard as you can for it not to happen. If you are thinking of picking them to manage a development, I beg you not to subject residents to them!!
I wish I could say they do the bare minimum, but they don't get close.
Annually I have to ask for grit to treat the private car park they manage, Annually I have to go back and forth before they agree they manage it and do then fill the grit. They have now solved this by removing the grit bin so they don't have to bother filling it anymore.
The latest issue is after a online meeting I thought they might be motivated to actually do something, so re-reported broken grills rusted fencing and lighting for the same car park. It only took two weeks to get a reply and I was informed they had created a job and would be on it. 6 months later, nothing has been done at all and now a car has been broken into in the pitch black car park.
For balance I will give you their positives. They do get gardeners to mow the grass (but not the small bit the other side of a footpath as that's residents) every so often.
We pay them thousands and thousands of pounds, we get less a couple of hundreds of pounds worth of work back, and we can do nothing about it seemingly.
It's criminal

Worst management company ever, I had 2 leasehold flats that PE managed since 2013. As a landlord, PE just increased their fees and reduce their services over the last 11 years, they neglect their basic duties and their staff take many weeks to answer a basic inquiry. The worst thing about them is their processes, it has taken me 13 months to sell the flats, PE take at least 3 weeks to pass a message to their freeholders or solicitors, all the time taking their very high service fees whilst the flats are empty. I lost one buyer due to PEs incompetence. Avoid this company at all costs, never again will I buy any property they are managing!

Premier Estates are the worst management company I have dealt with.
Our flats have been suffering leaks from failing guttering for almost 4 years and PE have simply carried out investigations without any repairs. Part of the problem is the continuous changes in personnel managing the development coupled with an appalling handover process.
To add insult to injury, PE have stopped answering e mails from leaseholders leaving people in limbo and preventing them from selling their properties.
This company should be avoided at all costs.

Absolutely horrendous company to deal with. Happy for us to live with a dead and dangerous tree that towers over our garden from their land, dropping limbs and putting me, my family and our small dogs at risk. We’re so desperate to feel safe in our garden that we’ve offered to pay for it to be removed however still they persist with their awkwardness. Their solution? For us just to not use our garden!!

Avoid they charge extortionate fees and for work to be carried out is very little. To date this year they have charged an extra 350 on top of fees. Their management is very poorly managed . It has taken two years and several meeting just to paint internal doors
I have also read in other reviews that they receive commission on building insurance from companies but do not pass this on to tenants which is disgusting. Service charges are so high it’s difficult to sell. I ask myself is it even legal to buy insurance then not pass it on. Also if the insurance is high they will buy it and add it to the cost and increase service charge.
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Isabel was very polite & professional. She understood my query, and promised to get me an answer within a specific time frame which she did.

Worst people
Worst company
Bud attitude
Liar
They like the money but they do not like the spending money or to work but how this works
They avoid you as you waiting from them but if call them again nothing exists

poor managment company no calls back after spoke to them about a concerns put managment cost up every year avoid this rubbish company