It’s been over a week and no communication. I have emailed and heard nothing from customer services. Repeatedly phoned and no answer. Most companies process pellet orders promptly and ensure they are... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I emailed and asked if I could pick a delivery date and I was told just to write delivery instructions on the order. There is nowhere to add information on the order so I emailed the delivery instru... See more
Very difficult company to deal with - take ages and ages to get a reply to emails (even when addressing to the 3 email addresses they use) and phone calls. Received our fuel bladder in the time they... See more
Ordered two pallets of fuel pellets via email, swift confirmation of order. Carrier booked in advance. Driver called on morning of delivery. Unfortunately 4 damaged bags and one with bad seal whic... See more
Company details
Information provided by various external sources
Premier Fuel is a Biomass Fuel Trader. We sell a range of BSL and EnplusA1 wood pellets for biomass boilers, pellets for horse bedding, premium briquettes and charcoal.
Contact info
Teesside, TS6 6UD, Middlesborough, United Kingdom
- 02084324676
- info@premierfuel.co.uk
- www.premierfuel.co.uk
2.3
Poor
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really really good
January 27, 2020
Unprompted review
Reply from Premier Fuel
Thank you for your review.
The best service ever
The best service ever. Pellets arrive within the week and the delivery agent is 100% too
January 26, 2020
Unprompted review
Reply from Premier Fuel
Thank you for your kind review.
W quick efficient delivery thank you
January 24, 2020
Unprompted review
Reply from Premier Fuel
Thank you for your review.
Quick delivery good contact with…
Quick delivery good contact with shipping address contact no damaged bags exactly what was ordered and no surprises.
January 11, 2020
Unprompted review
Reply from Premier Fuel
Dear Tracy
Thank you for your kind review. Hope we can continue doing business together.
Great price and quick no hassle delivery
January 10, 2020
Unprompted review
Excellent product delivered promptly…
Excellent product delivered promptly and the small transit damage dealt with efficieni, thank you
January 10, 2020
Unprompted review
Perfect product and delivery
Perfect product and delivery. No dust, no damaged bags
January 10, 2020
Unprompted review
Wood pellets
Super product and price, speedy delivery too. Very happy customer!
January 10, 2020
Unprompted review
Reply from Premier Fuel
Dear Ann Marie
Thank you for your kind review, hope we continue doing business together.
Fantastic service
Fantastic service, quality product and speedy delivery.
December 29, 2019
Unprompted review
The bags were really poorly packed
The bags were really poorly packed, spilling from the pallet. Many had split causing a lot of product waste. Really disappointed. If I hadn’t been desperate I’d have returned my order.
December 23, 2019
Unprompted review
Had real problems with the delivery but…
Had real problems with the delivery but 8 days later and no response from Premier Fuels.
We experienced severe inconvenience and loss of product.
They have been good in the past but this is poor customer service.
December 20, 2019
Unprompted review
Very pleased with my order
December 14, 2019
Unprompted review
Reply from Premier Fuel
Thank you so much for your kind review.
delivered on time driver very helpful
December 13, 2019
Unprompted review
Good product and fast delivery
December 8, 2019
Unprompted review
Reply from Premier Fuel
Dear Linda
Thank you very much for your kind review. We are happy to provide a good customer services and delivery. Please continue to use Premier Fuel.
Easy ordering and quick delivery.
December 6, 2019
Unprompted review
Reply from Premier Fuel
Thank you very much for your kind review, we hope that you enjoy our product.
So far so good
So far so good. Do feel a bit tied to one company now I have signed up to the monthly scheme, but I have found that i have bought from them for the last 20 years so trust them.
December 1, 2019
Unprompted review
Reply from Premier Fuel
Dear Susi
Thank you so much for your review, we are glad that you like our product.
Very quick and easy to deal with
November 25, 2019
Unprompted review
Reply from Premier Fuel
Thank you very much for your kind review.
virgin wood pellets
Thankyou great product great price and fast delivery
November 16, 2019
Unprompted review
Reply from Premier Fuel
Dear Carla
Thank you so much for your kind review, we appreciate it and we hope that we can continue working together.
Great service
November 15, 2019
Unprompted review
Reply from Premier Fuel
Thank you so much for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.