Premier Marinas Reviews 25

The almost complete indifference to the needs of boat owners, despite the friendly smiles when face to face, the berthholder is a damn nuissance to the management. It is much more important for the managers to have ticked the boxes from their cosy desk rather than get out and meet with boat owners, seek their opinions and sort out problems. Their procedures are entirely aimed at satisfying the management guidelines rather than considering the boat owner, his needs and his wishes. How the managers can consider Brighton, with its silted up entrance, derelict and sinking pontoons, Swanwick with its strong through current rushing past its narrower turning areas, Noss on Dart with its downright dangerous current and rusting tanks for pontoons, and Falmouth - the mud berth capital of the west with a disused pipeline running across it, how the management can fool themselves and then try to fool others that they run the UK best marinas is way beyond me. Clearly they don't get out much and look at the fabulous marinas MDL have created and run along the coast or the friendly well run Dean & Reddyhoff harbours at Gosport, Cowes, Hamble and Portland/Weymouth.
They used to be very good, now Premier have lost the plot.

Visited in April 2019, it’s like a poor caravan park for unemployed, low paid workers. Not a place I want to moor my boat.

Dodgy place run by dodgy people. They will take every opportunity to rip you off - I was overcharged more than £1000 in fictitious electricity charges, when I objected my berthing contract was terminated and they then started charging me visitor rates

It is staggering just how bad of a service premier manage to deliver year on year. The latest - just wasted half a day travailing to Brighton marina just to find out that access to my boat not possible as they have disabled my access without prior notice and I have been sent from one end of the marina to other and eventually aborted trip now awaiting management call back to get sorted but advised that this may take up to 7 days...The security system can often be faulty letting anybody onto the pontoons and breaching sucurity but today security failure went the other way keeping boat owners out as well. Just another day at premier marinas.. With the predictablity of failures at the marina it is clear that their is no investment and that they are grossly under staffed. I hope that Andy can get back to me sooner rather than later to get this issue resolved and I hope that the David the duty manager has managed to pass on the correct information.