PremiumPress Reviews 421

The support I received was five-star caliber and truly exceptional. They were:
​Fast: My initial query was answered in less than an hour.
​Knowledgeable: They quickly identified the issue and provided a perfect solution.
​Friendly & Patient: They went above and beyond to ensure I was completely set up and happy with the result.
​It's rare to find a team that provides such a high level of care and expertise. Knowing this level of support is available makes me feel completely confident investing in this theme for the long term.
​If you are looking for a beautiful, high-performing theme backed by an unparalleled support team, look no further. A phenomenal product backed by phenomenal people!

Absolutely superb. Highly recommended

Been with Premium Press for over ten years I would not go anywhere else, I retired early and have since made a living online directly from their templates. Their service is second to none, I urge you to upgrade to their service package its the best value for money because you get to speak direct to the owners and developers and they are really quick to answer you, they will more than often help you out where you would not expect them to with a little extra coding and they really want you to get the most from your site. Fast updates to themes when there is a WP upgrade also makes you feel safe. UK company so English and communication easy!

Mark Fail (thought he's last name was to troll us) has a superb feel for support. Helped me out with the theme in lightning speed. Will try more of he's themes! 10/10 recommended

The support by Mark is second to none. His knowledge is fantastic. He is always ready to help.

I recently bought a WordPress theme from PremiumPress, and I’ve been really pleased with the experience. The theme works smoothly, has a lot of useful features, and was surprisingly easy to customize for what I needed. Though I hit some snags here and there, but was greatly supported by the Support team to help resolve the issues.

Yes, their support team impressed me the most. They’ve been quick to respond, very patient, and genuinely helpful every time I reached out. It’s not often you find support that actually feels supportive and willing to go over and above to get issues resolved.

Overall, I’d give PremiumPress a strong 5 stars. Great product, great team behind it, and definitely worth recommending to anyone looking for a reliable WordPress theme.

The support from Mark is amazing. I had issues with the payment currency and he was very good and fast with response, communication and support. He fixed the issue in no time. I have been using premiumpress for years now and I highly recommend.

Premiumpress support is A++. Mark and his support team are happy to make any changes required, and they do it super fast.

“Best WordPress Themes & Amazing Support Team!”

I’ve personally used five different PremiumPress themes, and I wouldn’t trade them for anything else. Each theme is packed with the features you actually need — not fluff — and they’re easy to customize even if you’re not a developer.

What really sets PremiumPress apart is the customer support. They truly go out of their way to help their users. Every time I’ve had a question, they responded quickly and made sure I was fully taken care of.

If you want themes that look professional, perform great, and come with people who actually care about your success, PremiumPress is the one to trust.

The theme is full of bugs, it calls external scripts to load which are blocked by a lot of hosts. Support is terribly slow.

It could've been a great theme if the devs weren't so sloppy and lazy!!

The theme has tons of bugs

Some modules are not working at all. They don't want to fix the bugs, they immediately want to process a refund without any resolution.

I share my sincere appreciation for the outstanding service and support I’ve received. My experience with your company has been exceptional, thanks to the following:
1- Customer-Centric Approach: Your team consistently prioritizes empathy and patience, making me feel valued as a customer. Every interaction was met with genuine care and a willingness to resolve issues thoroughly.
2- Mark Exemplary Support: A special mention to Mark, who went above and beyond to assist me. His professionalism, deep knowledge, and personal kindness turned a routine interaction into a memorable one. He embodies the values your company stands for.
3- Efficiency and Reliability: The company’s ability to deliver solutions promptly—without compromising quality—sets a high standard. Clear communication and follow-up ensured I never felt left in the dark.

Thank you for fostering such a positive culture. I’ll confidently recommend your services to others and look forward to continuing our partnership.

Mark took his time to fix a few issues with our website that were out of the scope of regular support. We really appreciated the timely effort and resolution!

I had an excellent experience with PremiumPress support. They responded quickly to the issues I encountered with the iDEAL payment gateway. Even after the initial fix, there was still a small issue, but once I brought it to their attention, they resolved it within 24 hours. The support team is friendly, professional, and trustworthy. I highly recommend PremiumPress not only because of their outstanding support but also because their templates are incredibly clear, detailed, and easy to set up. Great service all around!

I had a very disappointing experience with PremiumPress. Their themes load critical CSS, JS, and even backend scripts from their own external servers, without providing local copies to customers. This violates standard hosting policies and introduces serious security risks, including potential data breaches, since unknown files like server.php and ipdata/index.php are executed remotely. When I raised concerns, their support team was dismissive and refused to provide the necessary files — instead issuing a refund without addressing the real security issues. I strongly advise anyone serious about website security, data privacy, and full site ownership to avoid PremiumPress themes.

They provide excellent support for their product. The product (dating theme) is excellent by itself. It enables full control over the website with extensive settings and configuration. Many thanks.

Several months ago I purchased a WordPress PremiumPress template to re-build an existing website. I have 40+ years experience in computer science so I've seen lots of things. This much I can tell you for sure, PremiumPress is a world class operation that stands behind the products they sell. I highly recommend ALL of the PremiumPress products because I've looked under their hood enough to know they produce high quality software. If you want a flawless operation, buy PremiumPress. This was an unsolicited and uncompensated endorsement.

I am very happy with the professional support and great communication that I have received.

To be honest, I was hesitant to buy it because I saw some negative reviews referring to problems, but none of that happened to me. From the moment I bought it, I quickly received the files and access to the members area, and later I needed support with a small bug and some questions, and I was promptly answered and had the problem solved.

In addition, the theme is much more than I expected, with many features and a complete dashboard. It made me regain the confidence to buy this type of service again.

Really great themes backed by excellent support. Highly recommend it.