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Prénatal Reviews 1,174

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TrustScore 3.5 out of 5

3.4

Baby Store•30 Locations
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Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

Prénatal es el líder a nivel internacional con una oferta total de productos y servicios, dedicados a satisfacer las necesidades de la futura mamá y del niño hasta los 8 años. Las tiendas Prénatal son lugares donde se puede encontrar, en un único espacio, todo lo que la mamá y su hijo necesitan: colecciones de moda diseñadas con atención a los detalles y a la calidad, todo para la canastilla, y también cochecitos y sillas de paseo, sillas de seguridad para el automóvil y habitaciones tanto de marca Prénatal y Giordani como de las mejores marcas del mercado. En las tiendas Prénatal se ofrece un servicio especializados y muchas iniciativas como la VIP Card, la Prénatal Card, las charlas de canastilla y seguridad, la Lista de Nacimiento…. Desde las primeras tiendas abiertas en 1963, la histórica marca Prénatal dispone actualmente de más de 300 tiendas en 5 países. Un gran surtido de productos está disponible en el sitio www.prenatal.es para ofrecer a los clientes una experiencia de compra completa y para satisfacer cualquier necesidad. Desde 1963 hasta hoy hemos aprendido mucho de las mamás y continuamos creciendo juntos.

Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I bought a carseat for my newborn and…

I bought a carseat for my newborn and the delivery time was between 3-6 weekdays. I only receive the product after 10 working days and it arrived missing a part. I tried calling the customer service, was on the line for more than 45 minutes and nobody picked up the phone. Afterwards when I would try to call again it would just hangout automatically after the automatic message to choose the options. The chatbot also really doesn’t help, it keep showing the same message every time that the deliver was between 3-6 working days. I tried to connect with an agent through the chat but every time again no agents available. This was for many days in a row.
To conclude, very bad customer service. I decided to return the product myself on the store and buy somewhere else. Such a hassle for a 36 weeks pregnant woman.

October 11, 2024
Unprompted review
Rated 2 out of 5 stars

We went the first day and the staff…

We went the first day and the staff were lost. had to checkout our goods through coming and going between counters. This wasted a lot of our time and my baby got frustrated and started crying.

May 8, 2024
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Reply from Prénatal

Estimado cliente
En primer lugar, queremos disculparnos por los problemas que hayamos podido ocasionar.
¿Puede contactarnos en el siguiente form para que podamos ayudarla?

https://prenatal.es/customer-care-new/?contactForm=39

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 5 out of 5 stars

Compra on line fácil y fiable.

February 7, 2024
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Reply from Prénatal

Estimado cliente

Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 1 out of 5 stars

Baby stroller hasn't been delivered.

Baby stroller hasn't been delivered.
No one called me or informed me about date of delivery and I ofcourse nobody was home when delivery was attempted.
After that I received an email with proposal to change delivery type to a point of pick-up but after 1 week it still shows as unconfirmed.
So where is my paid order?

December 6, 2023
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Reply from Prénatal

Dear customer

As we have already answered you from the customer service, we are trying to understand with SEUR which pick up point you have selected for the delivery.

We will answer you in the open thread with our customer service.

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 5 out of 5 stars

Great service

The service is great and the workers are really polite and helpful

November 27, 2023
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Reply from Prénatal

Dear customer

Thank you very much for your kind review.
We hope to see you again soon in our shops and in our eCommerce.

Thank you for your time
Prenatal Customer Service

Rated 1 out of 5 stars

I am trying to return an item from my…

I am trying to return an item from my purchase but the person did not come to collect the package and I have not heard back from your team.

November 23, 2023
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Reply from Prénatal

Estimado cliente
En primer lugar, queremos disculparnos por los problemas que hayamos podido ocasionar.
¿Puede contactarnos en el siguiente form para que podamos ayudarla?

https://prenatal.es/customer-care-new/?contactForm=39

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 3 out of 5 stars

I placed an order and it was…

I placed an order and it was duplicated. Two payments taken. Two items delivered. One I refused delivery. I'm not sure if it was a system error. I tried to contact the company via phone, email. This was impossible. I'm happy with the item and delivery. But await my refund for the duplicated item.

October 13, 2023
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Reply from Prénatal

Dear customer
First of all, we would like to apologise for any problems we may have caused you.
Can you please contact us in the following form so that we can help you?

https://prenatal.es/customer-care-new/?contactForm=39

Thank you for your time
Prenatal Customer Service

Rated 5 out of 5 stars

To ok

En perfecto estado

September 22, 2023
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Reply from Prénatal

Estimado cliente

Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 4 out of 5 stars

products were ok but delivery was not.

September 20, 2023
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Reply from Prénatal

Dear customer
First of all, we would like to apologise for any problems we may have caused you.
However, in this case, we kindly ask you to change your rating to our website only. The problem you point out concerns the transport company, which you can always rate on Trustpilot.
Can you contact us in the following form so that we can help you?

https://prenatal.es/customer-care-new/?contactForm=39

Thank you for your time
Prenatal Customer Service


Translated with www.DeepL.com/Translator (free version)

Rated 5 out of 5 stars

Genial

Genial genial

August 15, 2023
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Reply from Prénatal

Estimado cliente

Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 5 out of 5 stars

Everything perfect the shipping was…

Everything perfect the shipping was quick and everything arrived in perfect conditions

June 10, 2023
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Reply from Prénatal

Estimado cliente

Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 5 out of 5 stars

Sencillo y sin incidencias.

May 4, 2023
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Reply from Prénatal

Estimado cliente

Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

Rated 5 out of 5 stars

Fantastic service, thanks!

I bought online and everything worked perfect. Fantastic service. I will buy again!

February 15, 2023
Unprompted review
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Reply from Prénatal

Estimada Pino

Muchas gracias por tu amable valoración.
Esperamos verte pronto de nuevo en nuestras tiendas y en nuestro eCommerce.

Gracias por tu tiempo
Servicio de Atención al Cliente Prenatal

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