After seeing some poor reviews on Facebook, I was worried that we’d have trouble, but honestly the whole process went perfectly! We received the home testing kit the day after placing the order and af... See more
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I think the place that my test went to has closed and I wasn't expecting a result. I was happily surprised when I did get my result. I want to thank those working behind the scenes for this satisfacto... See more
Company replied
They made an awful experience quite pleasant! Having the test and then sending it off fir the results is always nerve racking, especially when you have to travel. Trustpilot web site was clear and con... See more
Company replied
Test results took 3 full days after posting to get back to me. No way of tracking progress or chasing. Test results sheet didn’t appear to be as complete as other providers for fit to fly certific... See more
Company replied
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The whole experience was…
The whole experience was faultless.Friendly staff ,quick and got the results the next day.👍👍👍
April 6, 2022
Based on advertised timelines
Based on advertised timelines, 24 hr recorded delivery from a priority postbox followed by 24hr turnaround. The result was 9 hrs late which would have resulted in a missed flight. When called to follow up test progress an anticipated result delivery time of > 72hrs from time of sampling was estimated.
April 5, 2022
The swab test was done quickly
The swab test was done quickly
The results were available in the expected time
April 5, 2022
Smooth process and quick results
April 4, 2022
Quick and efficient
April 4, 2022
Superfast result!!
Had the travel covid test on Friday at 1pm, got my result on Saturday morning 4am by email, I'm so pleased with the quick turnaround and service. Highly recommended!!!!
April 3, 2022
Booked our PCR tests with Prenetics
Booked our PCR tests with Prenetics. We opted for the observed test at a pod. The whole process was efficient with clear instructions of where to find the pod, take the observed sample and we were notified of the result 13 hours later with a certificate to upload on our health declaration. We definitely use their services again .
April 3, 2022
Super quick reliable test
April 3, 2022
No member of staff
We had an appointment at 0800 on the 1st of April at the Homebase Sheffield pod. We arrived 15 minutes beforehand as advised but no one was in attendance.
Another customer who also had a 0800 appointment called the number to find out where the member of staff was.
It wasn’t until 0845 that someone arrived. We all had work commitments which is why we booked the 0800. We were disappointed with this experience.
April 3, 2022
Thanks million
April 3, 2022
Very helpful and friendly man at…
Very helpful and friendly man at Andover branch. I highly recommend the service here.
April 3, 2022
Great efficient service and fast results
April 2, 2022
Customer care was excellent
I love the customer care, but disappointed with the on-site person as I don’t believe they were experienced for the job. My first test for my daughter was invalid but second one came as good as it was fast tracked when I called customer care. I was lucky for carrying out the fit to fly test well ahead so I got the buffer time for recollection of sample.
April 2, 2022
Services were quick and efficient
Services were quick and efficient. Customer service top notch. I received my result way on time for my flight.
April 2, 2022
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