After seeing some poor reviews on Facebook, I was worried that we’d have trouble, but honestly the whole process went perfectly! We received the home testing kit the day after placing the order and af... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I think the place that my test went to has closed and I wasn't expecting a result. I was happily surprised when I did get my result. I want to thank those working behind the scenes for this satisfacto... See more
Company replied
They made an awful experience quite pleasant! Having the test and then sending it off fir the results is always nerve racking, especially when you have to travel. Trustpilot web site was clear and con... See more
Company replied
Test results took 3 full days after posting to get back to me. No way of tracking progress or chasing. Test results sheet didn’t appear to be as complete as other providers for fit to fly certific... See more
Company replied
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient
Very efficient, helpful. Results of pcr test came through earlier than expected, a bonus!
April 9, 2022
Easy process and efficient service for…
Easy process and efficient service for anyone needing a swift postal PCR.
April 8, 2022
Great service and communication.
April 8, 2022
Excellent service!
April 8, 2022
The only bit I could improve is the…
The only bit I could improve is the directions to the center otherwise all good, thank you!
April 8, 2022
Great service
Great service, especially for the collection and delivery product. Really couldn't be any easier to use and the test results are returned as expected, very promptly.
April 8, 2022
The process was fine
The process was fine - results came back in time that you said, thank you. The only "problem" was that every airport that we travelled through questioned why the QR code was not displayed on the .pdf. Showing the QR code on the app was no good All let us through but all appeared to want a QR code!
April 8, 2022
Very efficient and friendly service
Very efficient and friendly service, easy to book and attend, visited the St Albans test point. Results were emailed within 16 Hours, great service, thank you.
April 7, 2022
Excellent service
Good response by email. Fast processing. Competitive prices. Easy and efficient. Would use again
April 7, 2022
Unforeseen issue with staffing due to…
Unforeseen issue with staffing due to Covid. But they sorted it very quickly and made sure I had the tests done in time for travel. Will definitely use them again in the future!! Thanks Prenetics!
April 7, 2022
Easy because it was close by,one of our…
Easy because it was close by,one of our tests produced no result had to go back urgently only to find closed for lunch at noon,did a test in the afternoon which just arrived in time.
April 7, 2022
Good price for pcr test to fly and east…
Good price for pcr test to fly and east drop off point. Results back within 18 hours.
April 7, 2022
Very hard to find location
Very hard to find location. It would be as simple as telling customers that “located behind the hotel”.
April 7, 2022
NOT CHECKED AT ARRIVAL IN MORR0C0. UNNECESSARY COST.
An Extra cost for travellers.
The BAD parts are: The location is Very Badly sign posted and has two very small signs to the centre. THAT NEEDS IMPROVEMENT.
Good parts: the person at the centre was very helpful and informative.
the results were sent promptly .
Please note the results and certificates were not even checked in Morocco and they were not bothered. So unnecessary cost for holiday makers.
April 6, 2022
Very prompt results
Very prompt results. Would have done click and collect though as “pod” service isn’t really anything special!
April 6, 2022
Excellent
Smooth and streamline process in getting a covid result. Would fully recommend this company for a test.
April 6, 2022
Very professional efficient .
Very professional and efficient .
Results back within 12 hours.
Thanks for your good service. 😁
April 6, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.