Prithvi was absolutely amazing! After months of frustration trying to get something resolved, I finally found someone who genuinely cared and delivered everything he promised. He was professional, kn... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
I was satisfied with the way Divine addressed my concern, with very clear communication skills, and the promptness in getting in touch with the dept. directly involved and her precise assurance that I... See more
Company replied
Had an issue with my prepay power was been over charged and zaid sorted my issue out. And also done a fallow up call to explain what was happening going forward.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Genevieve was very infomative and…
Genevieve was very infomative and patient in explaining and answering questions on the call
July 10, 2026
Unprompted review
Reply from Prepaypower
Hi Maureen,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
Poor service and everything just ridiculous
I had a very disappointing experience with PrepayPower.
On Tuesday, I was contacted by their retention team and offered a €300 welcome credit to stay. I was told that PrepayPower would handle everything, including contacting Electric Ireland on my behalf, and that I did not need to do anything. I was also told someone would call me on Wednesday with a confirmed installation time.
Wednesday came and no one called.
Thursday was my scheduled installation day. No engineer arrived, and nobody contacted me to explain the delay. I had to call customer service myself, only to be told they couldn’t reach the installation team and had sent them an email.
On Friday, I was finally informed that the next available installation wouldn’t be until August.
Because I trusted their advice, I stopped my switch to another supplier. Instead of a smooth process, I was left waiting with no communication and no clear timeline.
Good customer service is about keeping customers informed. Unfortunately, I experienced poor communication, missed commitments and wasted time. I cannot recommend this company based on my experience.
July 10, 2026
Unprompted review
Reply from Prepaypower
Hi Yichen,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Reply from Prepaypower
Hi Colin,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
I am new to prepower
I am new to prepower, Gina was super, she explained everything nice and clear
I kept asking question and she didn't get tired of them
Really good experience!
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi Rifga,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Gina provided. We will always strive to provide you with the best customer service possible.
- Heather
My WiFi went down and I couldn't top up…
My WiFi went down and I couldn't top up my power. Aransha helped me with everything, she was lovely, nice and very helpful, Simon was also 😃 thanks guys, really saved my day, Tina.
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi there,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Aransha.
- Heather
Self inflicted no Electricity..duh !
This morning I came home from assignment abroad and electricity was gone due to myself not planning properly. I also then had no internet and also issue with bank card due to not approving some transaction that still have to figure out and could not top up. Contacted support and Ola sorted me out in a few minutes, said it would take up to a hour for code, but had it in less than 20 minutes. Excellent, friendly and top notch service. Thank you Ola
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi D Q,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Ola was able to resolve your query for you quickly and efficiently.
- Heather
I was talking to Gina today very good…
I was talking to Gina today very good service very polite and patient Gina made things so easy for me kind Thank you Gina great service
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi Roseanne,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Gina provided. We will always strive to provide you with the best customer service possible.
- Heather
Genevieve explained everything in…
Genevieve explained everything in detail. Thank you
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi Arif,
Thank you for your kind words! We're so glad to hear you had a positive experience with Genevieve. We appreciate your feedback and will share it with the team.
- Heather
Great customer service experience
I was assisted by Gina, and she was very attentive and dedicated to looking for a solution to my query. All the information I received was very clear.
The waiting time was very short as well. I didn’t have to wait long for my call to be picked up.
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi Lucas,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Gina.
- Heather
Reply from Prepaypower
Hi Philip,
Thank you for your positive feedback of your experience with Genevieve.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
I would like two thanks Shree for for…
I would like two thanks Shree for for his polite and generosity for helping me this morning he was so professional and really nice this morning helping me out thank u very Much preypay power company
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi Christopher,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Shree.
- Heather
Genevieve was extremely helpful with my…
Genevieve was extremely helpful with my query today and gave an excellent customer service
July 8, 2026
Unprompted review
Reply from Prepaypower
Hi Aileen,
Thank you for your kind words! We're so glad to hear you had a positive experience with Genevieve. We appreciate your feedback and will share it with the team.
- Heather
Ny experience was very positive prepay were very helpful and informate
Was a good and helpful experience got lots of information to help me kind and gentle voice
Thank u
July 8, 2026
Unprompted review
Reply from Prepaypower
Hi Anne,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Moved my account to a new account they…
Moved my account to a new account they were very efficient and helpful in me doing so
July 8, 2026
Unprompted review
Reply from Prepaypower
Hi John,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Reply from Prepaypower
Hi Katarina,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Had to call prepay power this morning…
Had to call prepay power this morning with card issue.arancha was the girl i was talking to and she was very calm and realy knew her stuff.thank you for sorting that for me
July 8, 2026
Unprompted review
Reply from Prepaypower
Hi Jackie,
Thank you for your kind words! We're so glad to hear you had a positive experience with Aransha. We appreciate your feedback and will share it with the team.
- Heather
Customer Services Team are very…
Customer Services Team are very responsive and patience with details. Especially Joshua and a lady that I forget her name.
July 7, 2026
Unprompted review
Reply from Prepaypower
Hi Adewale,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Joshua.
- Heather
Spoke with jasua and she was extremely…
Spoke with jasua and she was extremely helpful couldn't be happier with the service was very helpful and made clear and consistent information about my issue
July 7, 2026
Unprompted review
Reply from Prepaypower
Hi David,
Thank you for your positive feedback of your experience with Joshua.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
I had the best experience of my entire…
I had the best experience of my entire existence with Mr.Ola today, every single one of my concerns were addressed, and with promptness at that, honestly if I could switch from energia to prepay power again solely to speak to Mr.Ola for his kindness and professionalism, I Would do it again, matter of fact I will take a loan out to buy another property, just for this service, he goes above and beyond. I think he deserves a raise, matter of fact, give him one year paid time off for that phone call, I feel lighter ;)
July 7, 2026
Unprompted review
Reply from Prepaypower
Hi Maria,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Ola provided. We will always strive to provide you with the best customer service possible.
- Heather
Reply from Prepaypower
Hi Fady,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
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