Unfortunately my order, wasn't delivered on time, not because of Prestige, but because of Royal Mail. However Prestige were very helpful, refunded my postage costs, and the flowers arrived next da... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The flowers and the bouquet was great. However when the flowers were recieved, there are few that were already going bad. I don’t know if it’s the freshness of flowers or the delivery. Because it took... See more
Company replied
Sent the flowers to a cousin after the loss of her husband. Sadly they arrived 24 hrs later than expected but that was due to Royal Mail. Wouldn't stop me using Prestige again.
Company replied
I had ordered a large expensive bouquet for a 90th birthday. I paid extra for Sunday delivery. The bouquet arrived a day late, was much smaller than I expected and many flowers were dead. I contacte... See more
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Company details
Written by the company
No quibble 100% Satisfaction Guarantee! We promise to provide each customer with the very best customer experience. We have a team of very friendly customer care agents who are readily available to help you from start to finish with your order. Our team of highly skilled florists bring you the most beautiful bouquets arranged to give that ‘wow’ factor, offered at the most competitive prices.
Prestige Flowers are the leading online retailer of flowers & gifts with an enviable reputation in the industry for quality & service backed by a 100% Satisfaction Guarantee Policy. Call 0844 310 5555
Written by the company
- 1 Million Bouquets Delivered
- We endeavour to get every order right the first time, every time. We have delivered over 1 million bouquets of fresh beautiful flowers to happy recipients. We value our customers, which is why we protect them with our 100% Satisfaction Guarantee Policy.
Contact info
3.9
Great
149K reviews
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Awful company
Awful company. Ordered a medium bunch of flowers, and the most shocking bunch showed up, was about 5 flowers and they had the audacity to say they were ok. The posts on social media are false as the flowers look nothing like that. Please do not order from them, it’s not fair for them to ruin a nice experience that you worked hard for. AVOID
July 30, 2026
Unprompted review
Reply from Prestige Flowers
Hello Chelsea,
Thank you for your review.
I have investigated your case further and can see that you provided photographs to our Customer Support team. Having reviewed these images, they clearly show six roses and four lilies, which matches the bouquet you ordered, and we have not identified any quality concerns.
Based on the evidence provided, we are unable to offer compensation, as the bouquet received appears to be the correct size and in satisfactory condition.
While we appreciate that you may have been disappointed, we are naturally disappointed by your one-star review, as our investigation has not identified any issues with the bouquet supplied. We nevertheless value your feedback and will take your comments on board as we continue to improve our products and services.
Kind regards,
Tom
The flowers are always fresh and beautiful
The flowers are always fresh and beautiful, the recipients always send me photos and positive feedback back, and the flowers from Prestige last quite a long time
July 24, 2026
Unprompted review
Reply from Prestige Flowers
Hello Julie,
We're so pleased to hear that the flowers are always fresh and beautiful, and that recipients consistently send positive feedback and photos. It's wonderful to know they last a long time!
Kind regards,
Rosie
Great customer service & beautiful products
Ordered something for an anniversary - and product was beautiful..... a little hitch in the process - but the customer service and response was absolutely faultless.
For this alone I would recommend Prestige, never mind the quality of product.
Great customer service from James.c
July 30, 2026
Unprompted review
Reply from Prestige Flowers
Hello,
We are so pleased to hear that the product for your anniversary was beautiful! It's wonderful to know that our customer service and response were faultless, especially the great assistance you received. Thank you for your recommendation.
Kind regards,
Tom
Avoid at all cost.
Avoid at all cost. I've had better flowers from a petrol station that's why.
July 24, 2026
Unprompted review
Reply from Prestige Flowers
Hello Paul,
We are sorry to hear that your experience was not a positive one. I have requested further information.
Kind regards,
Rosie
Special Gift for a Special sister for a Special Birthday.
I sent my sister 1 of your Birthday Gift Sets.
Flowers, vase,Teddy and a bar of chocolate.
1 word describes them all.
BEAUTIFUL.
Thank You for help make my sister feel Special.
Your Service was Amazing xxx
July 29, 2026
Unprompted review
Reply from Prestige Flowers
Hello Catherine,
We are so happy to hear that your sister loved her Birthday Gift Set! It's wonderful to know that we could help make her feel special. We truly appreciate your kind words about our service.
Kind regards,
Rosie
Poor quality
Extremely disappointed with my delivery of a family members flowers following a death in the family. I raised a complaint and sent this through with comparison pictures from the website. The flowers delivered were extremely sparse and did not reflect the quality or the quantity of the picture on the website. The feedback given was that they believed the bouquet was of “good quality”. For the price of the bouquet, I’d have been as well going to the supermarket for a large bunch of flowers - the quality and quantity is far better. Won’t use again, disappointed with the quality and the customer service received
July 24, 2026
Unprompted review
Reply from Prestige Flowers
Hello Shannon,
We are truly sorry to hear of your disappointment regarding the flowers delivered for such a sensitive occasion. We regret that the bouquet did not meet your expectations in terms of quality and quantity, especially when compared to the website image. We also apologize that our customer service response was unsatisfactory.
A memebr of our reviews team has now reached out in the hope of resolving this for you.
Kind regards,
Rosie
Disappointed
Disappointed. Flowers were sent by Prestige via Royal Mail, in a cardboard box with no water packet, on Saturday for delivery requested on Thursday. This alone concerned me, that the flowers would be dried out by the day of delivery. Royal Mail then somehow made an error and delivered to incorrect sorting office so flowers were then delivered a day late and very wilted, with some stems having the flower/bud broken. Luckily there were some flowers that were still in bud so were revived quite well, but the Gerberas and some others did not look great.
Was a last minute purchase after being let down by my usual florist through a medical emergency, but in my panic to secure another delivery had not noticed that the florist (Prestige) was not local and would be delivering by post.
July 23, 2026
Unprompted review
Reply from Prestige Flowers
Hello Casey,
Thank you for your review.
We would like to clarify that, due to the perishable nature of our products, all bouquets are prepared within 24 hours of the selected delivery date to ensure they are as fresh as possible. Each bouquet is carefully packed with an aqua pack to provide hydration and maintain its freshness while in transit.
For deliveries to harder-to-reach areas, bouquets may be in transit for up to three days. During this time, the aqua pack is designed to keep the flowers hydrated and help preserve their quality until delivery.
We are sorry for any inconvenience caused by the delivery delay. To allow us to investigate your concerns regarding the quality of the bouquet, I have requested some additional information and look forward to reviewing this further with you.
Kind regards,
Tom
Swift delivery
Swift delivery, stunning flowers and a beautifully written card.
July 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello Kelly,
We appreciate your positive feedback! We are so happy that you found our delivery swift, the flowers stunning, and the card beautifully written.
Kind regards,
Rosie
Easy to order and efficiently delivered
July 24, 2026
Unprompted review
Reply from Prestige Flowers
Hello Mick,
We appreciate your positive feedback and are so happy that ordering was easy and delivery was efficient for you. Thank you!
Kind regards,
Rosie
A total disappointment
The bouquet I ordered is totally different from the picture shown on the website.
Roses are poor quality, lilies are supposed to be fragrant oriental lilies but they used normal cheaper lilies.
A big cheat. Very bad experience.
Some reviews were not reflecting the truth. Delivery was late too.
Don’t waste your money.
July 27, 2026
Unprompted review
Reply from Prestige Flowers
Hello Fei,
Thank you for taking the time to leave your review.
We are sorry to hear that the bouquet did not match your expectations or the images shown on our website, and that you were disappointed with the quality of the flowers. As we could not see that you had contacted our Customer Support team directly, we have now reached out to you so we can investigate your concerns and work towards a suitable resolution.
Having reviewed your order, I can confirm that it was delivered on the requested delivery date at approximately 6:00 pm. While we understand that you may have preferred an earlier delivery, our standard delivery service is available until the end of the delivery day. For customers who require earlier delivery, we do offer a guaranteed pre-1:00 pm delivery option, although this service was not selected for your order.
We appreciate your feedback and look forward to resolving your concerns.
Kind regards,
Tom
The packaging effect and product…
The packaging effect and product quality was excellent.
July 20, 2026
Unprompted review
Reply from Prestige Flowers
Hello Harry,
We appreciate your positive feedback! We're so happy that the packaging and product quality met your expectations. Thank you for your review.
Kind regards,
Rosie
I ordered flowers specifically because…
I ordered flowers specifically because I wanted them delivered with a personalised message card. I selected the Message Card option, wrote my message during checkout, and placed the order expecting both to arrive together.
The flowers arrived, but the personalised message card was completely missing.
This was especially disappointing because the message was the main reason I placed the order in the first place. Sending flowers without the message defeated the whole purpose of the gift.
I contacted Prestige Flowers about the issue and requested a refund because the order was not fulfilled as submitted.
Based on my experience, I would not use them again for an important occasion where the personalised message actually matters.
July 28, 2026
Unprompted review
Reply from Prestige Flowers
Hello Mino,
We are truly sorry to hear that the personalised message card was missing from your order, especially as it was the main reason for your purchase. We understand your disappointment that the gift's purpose was not fulfilled. We regret that your experience has led you to not want to use our services again for important occasions.
I have requested further information to hopefully come to a satisfactory resolution.
Kind regards,
Rosie
Easy to order online. Fresh & gorgeous flowers.
Easy to order online. Delivery was great, right on my sisters birthday. I ordered them online in Canada & had them delivered to Northern Ireland. My sister said they were amazing & so fresh. Would use this company again.
July 23, 2026
Unprompted review
Reply from Prestige Flowers
Hello Stanley,
We're delighted to hear that ordering online was easy and that the delivery was perfectly timed for your sister's birthday! It's wonderful that she found the flowers amazing and fresh. We appreciate you choosing us for such a special occasion.
Kind regards,
Tom
Don’t order from here
Ordered a bouquet to be delivered to a colleague it was due on Saturday arrived on Tuesday, when the bouquet arrived it was dead, contacted the florist and requested a refund, the flowers did not reflect what I ordered and I didn’t want to disappoint the recipient again. I was told that they provide customer 100% satisfaction and I couldn’t have a refund I must have another bouquet or a gift to the same value. I didn’t like the other bouquets so ordered the same again against my better judgement but also feeling like I had no other choice. The second bouquet did come the next day however it looked like it had been thrown together with left over flowers (they were alive but the colours didn’t coordinate)
July 28, 2026
Unprompted review
Reply from Prestige Flowers
Hello Leanne,
We are truly sorry to hear about the numerous issues you experienced with your order. This is certainly not the experience we want for our customers.
I can see you are yet to reach out regarding the issue with the replacement bouquet.
One of our team members has now contacted you to help resolve this issue.
Kind regards,
Tom
The bouquet i ordered was nothing like…
The bouquet i ordered was nothing like the pictures. I received a few flimsy flowers with a bit of foliage.
I have contact them for a refund and got told they don't see a problem with what they sent.
This bouquet was for a first anniversary of my auntie death and was supposed to go on her grave.
The emotional stress they caused my family was unforgivable.
They offered me another bouquet of flowers as a gesture of good will. Bit late for that.
And apparently there isn't anything wrong with the first lot.
Please do not use this company.
July 23, 2026
Unprompted review
Reply from Prestige Flowers
Hello Deb,
We are truly sorry to hear about your experience with the bouquet you ordered, especially given the very sensitive occasion. We understand the emotional distress this has caused your family, and we deeply regret that the flowers did not meet your expectations or reflect the images shown. We are sorry that our previous response to your concerns was unhelpful.
A member of our reviews team has now reached out, and we hope this can be resolved to your satisfaction.
Kind regards,
Rosie
Terrible flowers, false advertising
In my opinion, the product I received did not match the expectations created by the website images. I won't be ordering from this company again.
July 29, 2026
Unprompted review
Reply from Prestige Flowers
Hello Amanda,
We are truly sorry to hear that the product you received didn't align with your expectations based on our website images. We understand your disappointment and regret that we were unable to meet your expectations on this occasion.
A member of our reviews team has reached out directly in hopes of coming to a satisfactory resolution.
Kind regards,
Tom
flowers did not arrive when ordered
I ordered flowers for my mothers birthday and chose the delivery day when directed. The flowers did not turn up. Customer service did not appear willing to assist until 3 days had passed after the designated delivery date which is of no use when the flowers were a birthday surprise.
July 28, 2026
Unprompted review
Reply from Prestige Flowers
Hello,
We are so incredibly sorry to hear that the flowers for your mother's birthday did not arrive as expected, and that our customer service did not meet your expectations.
We would like the opportunity to look further into this. I have requested further information.
Kind regards,
Rosie
Delivery service and processes awaful
Delivery address was wrong-my fault and I accept that- but trying to contact the company to see if redelivery was possible was a nightmare. The phone number doesn't work. I got stuck in Live chat with an AI bot that kept quoting me huge chunks of their terms and conditions. It boiled down to , no, we can't help and don't care. However, here's a £15 credit as a special favour just for you that costs us nothing and means you'll be spending another £40 no matter what you do. I would happily have paid a redelivery charge, but I won't be ripped off further. Dreadful delivery service and non-existant customer care.
July 29, 2026
Unprompted review
Reply from Prestige Flowers
Hello Lawrence,
Thank you for your review.
We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incorrect address was provided at the time of purchase. As we rely on customers to supply the full and accurate delivery address, this ensures that orders can reach their recipients within the expected timeframe.
Kind regards,
Tom
Payed 33 for some rose and lilies
Payed 33 for some rose and lilies. there was one decaying lily and stale roses and it was just thrown on the garden floor
July 29, 2026
Unprompted review
Reply from Prestige Flowers
Hello Nurbu,
Thank you for your review.
We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you.
I have requested further information.
Kind regards,
Tom
Love these flowers
Love these flowers, always arrive fresh, the people I have sent them too, absolutely love them and the fact that they last a long time is a plus. The website easy to navigate, and encounter a problem, Prestige Flowers are on the end of the phone to help. I will not go anywhere else for flowers now.
July 20, 2026
Unprompted review
Reply from Prestige Flowers
Hello Carol,
We're so happy to hear you love our flowers and that they always arrive fresh and last a long time. It's great that our website is easy to navigate and our team is helpful. We appreciate your loyalty!
Kind regards,
Rosie
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