Prestige Flowers Reviews 

I've only used this company a couple of times recently and am very happy with their service. The flowers have been beautiful, the recipients were delighted with them and they arrived on time. I will be using them again in the future.

Delivery method: Please provide a guaranteed delivery option. Although the flowers were sent by Royal Mail First Class, they arrived a day later than expected - after the event - and were no longer fresh.

Price and appearance: The price was too high for the quality received. The flowers looked less attractive than in the advertisement and were noticeably smaller and less full.

Plenty of choice - Easy to order - flowers delivered looked exactly as the picture from the website which isn’t always the case with online florists - very happy - will definitely order from Prestige flowers again.

Absolutely horrific experience from this company.

Ordered a boquet that was nearly £100 and wasn’t worth £20.

When I had raised a complaint they said there was nothing wrong with the flowers and they are sorry I wasn’t happy.

Firstly, they looked nothing like the photo displayed online, they also left the stalks far too long, didn’t put half the flowers they say they do, and filled it with greenery instead. Absolutely horrific customer service.

Make sure you use a local small florist for all your flowers as these people aren’t worth a penny.

AVOID - Based on my experience I would not recommend. Ordered some flowers to be delivered on my mother’s birthday, they came a day late. They were watered and fed as soon as they arrived late. The next morning by they were all completed dried out and dead.

I contacted customer services and asked for a refund. I was completely ignored about having a refund and was only given the option to take either a replacement bunch of flowers, a replacement gift or store credit.

After back and forth emails I eventually demanded a refund after not being listen too.

I paid just under £30 for the flowers and they looked nothing like the stock sale image either, it was about a quarter of the size. Very shoddy company AVOID

Great quality flowers that lasted a week . The recipient was delighted with the quality.

Their assistance was invaluable in sorting out the address I was trying to send to

Bit worried when you said estimated delivery date this is a birthday present would not have ordered from you if I had know the. 3rd was only an estimate delivery date

Excellent flowers with super fast delivery thank you.

This is my first and last time ordering flowers from here. The first bouquet was very disappointing, all the flowers were drooping and looked very sad, I could have done better myself. The FOC bouquet was better but still not worth the money. They came in a box with no water so no idea how they had been without it. Do not use them, get your own.

Avoid this company at all costs.

I ordered a Large flower arrangement for a special occasion, which was advertised on their website as containing 22 stems. What arrived was an absolute insult: a sparse 17 stems, with one of the primary stems completely snapped in half. Because this was a gift, I was forced to run out to a local florist on the day of the event and pay out of my own pocket for a replacement bouquet.

When I raised this with customer service, I was passed between reps (Megan and Amelia) while they repeatedly acknowledged a "quality issue" in writing—a total of four separate times. Yet, they continuously refused to issue a full refund for faulty, incomplete goods.

Instead, they tried to brush me off with a string of excuses:

1. First, a £15 store credit for a shop I'll never use again.

2. Then, a replacement bouquet after the event had already passed.

3. Then, a £15 partial refund.

4. Finally, claiming that because flowers are perishable, consumer law only entitles me to a "proportionate remedy" for an unusable bouquet!

Under the UK Consumer Rights Act 2015, goods must be as described and fit for purpose. Being a flower delivery service doesn't give a company a pass to send broken, short-measured orders and keep your money.

I gave them every opportunity to resolve this reasonably, but they refused. I have now submitted a full chargeback through my bank using their own written admissions of fault as evidence. Save yourself the stress and money—buy local instead.

Great choice of flowers at a reasonable price . Ordering is easy with the bonus of choosing your preferred date .

Prestige offer a lovely and varied selection of flowers at I think a competitive price . The ability to choose your preferred delivery date is a bonus .

Easy to use flower were lovely and happy with the price

Ordered the Rose & Lily bouquet last minute as a next day delivery for friends 40th wedding anniversary. To my delight they loved them and it made my day to make their day that little bit extra special. Will order flowers from your website again. As previously stated on another review I did have a problem with uploading a photo card so gave up. You did send a reply to inform me that you have online help available should I want to use it in the future. Thank you.

Excellent service and price, quality products

Ordered flowers for someone that i work with, the day they were supposed to arrive, nothing came. contacted customer services, only to be told that delivery was not guaranteed, next day received an email from royal mail say they had tried to deliver the flowers, but no one there? its a business, course there is! tried to contact customer service, they eventually answered. will never use this company again!

Prestige Flowers offer an array of beautiful flowers at a cost to suit each individual's pocket.
Their site is straight forward to use, making ordering easy. Good delivery service.
I have ordered flowers from here several times, and have always been extremely satisfied with what has been received. Vibrant colours, long lasting fresh flowers every time.
Highly recommend Prestige Flowers.

Ordered but how do I contact you and not Trust Pilot?