Prestige Flowers Reviews 

149,299
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 10,925 reviews, reviewers had a great experience with this company, frequently praising the straightforward website interface and wonderful floral selections available. Customers appreciate the fast and efficient handling of purchases, making special celebrations truly memorable for delighted recipients everywhere. Many buyers consistently mention the vibrant colours and fresh condition of the beautiful floral arrangements delivered to their homes. Some reviewers were not happy with the delivery times, noting that parcels occasionally arrived late or differed noticeably from the advertised online pictures. Consumers also mentioned receiving damaged items featuring broken stems or wilted flowers, which caused significant frustration during important milestone events.

What people talk about most

Product

Consumers find product to be ambiguous, with opinions sharply divided regarding the floral arrangements.... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting both prompt arrivals and severe delays.... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among customers. While... See more

Order

Customers consistently note ambiguous experiences with order processing, highlighting both positive and... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately my order, wasn't delivered on time, not because of Prestige, but because of Royal Mail. However Prestige were very helpful, refunded my postage costs, and the flowers arrived next da... See more

Company replied

Rated 4 out of 5 stars

The flowers and the bouquet was great. However when the flowers were recieved, there are few that were already going bad. I don’t know if it’s the freshness of flowers or the delivery. Because it took... See more

Company replied

Rated 4 out of 5 stars

Sent the flowers to a cousin after the loss of her husband. Sadly they arrived 24 hrs later than expected but that was due to Royal Mail. Wouldn't stop me using Prestige again.

Company replied

Rated 3 out of 5 stars

I had ordered a large expensive bouquet for a 90th birthday. I paid extra for Sunday delivery. The bouquet arrived a day late, was much smaller than I expected and many flowers were dead. I contacte... See more

Company replied


Company details

  1. Flower Delivery
  2. Corporate Gift Supplier
  3. Dried Flower Shop
  4. Florist
  5. Flower Market
  6. Gift Shop

Written by the company

No quibble 100% Satisfaction Guarantee! We promise to provide each customer with the very best customer experience. We have a team of very friendly customer care agents who are readily available to help you from start to finish with your order. Our team of highly skilled florists bring you the most beautiful bouquets arranged to give that ‘wow’ factor, offered at the most competitive prices.

Prestige Flowers are the leading online retailer of flowers & gifts with an enviable reputation in the industry for quality & service backed by a 100% Satisfaction Guarantee Policy. Call 0844 310 5555

Written by the company

1 Million Bouquets Delivered
We endeavour to get every order right the first time, every time. We have delivered over 1 million bouquets of fresh beautiful flowers to happy recipients. We value our customers, which is why we protect them with our 100% Satisfaction Guarantee Policy.

Contact info

3.9

Great

TrustScore 4 out of 5

149K reviews

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3.9

All reviews

(149,299)

10,099 reviews in the last 12 months

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Rated 1 out of 5 stars

Flowers never delivered to my…

Flowers never delivered to my colleague. Very poor communication.

August 2, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Rachel,

Thank you for your review.

We sincerely apologize for the issue with the flower delivery and the lack of communication you experienced.

We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter.

Kind regards,
Rosie

Rated 5 out of 5 stars

Beautiful flowers delivered in 24 hours.

The Prestige website had a really good range of flowers and fizz that could be delivered in 24 hours. The delivery was on time and my daughter was delighted. She said “Thank you for our gorgeous flowers and bottle of fizz! I think these are my favourite flowers that I’ve ever received - I love the yellows and greens, with a small touch white and purple😍xx”
She really deserved a smile. Great service and beautiful product. Thank you. I will definitely use Prestige Flowers again.

August 1, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Kate,

We are so happy to hear that your daughter loved her flowers and fizz! It's wonderful to know that our selection and timely delivery brought a smile to her face. We appreciate your kind words and look forward to serving you again.

Kind regards,
Rosie

Rated 5 out of 5 stars

Flowers are always beautiful and so…

Flowers are always beautiful and so easy to order.
Always top range

August 7, 2026
Prestige Flowers logo

Reply from Prestige Flowers

Hello Carol,

We appreciate your positive feedback and are so happy you found our flowers beautiful and easy to order. We are glad you enjoyed our top-range selection!

Kind regards,
Rosie

Rated 3 out of 5 stars

Disappointed this time!!

Recipient was pleased at receiving the flowers. However, I was somewhat disappointed when they sent me a photo of the flowers, which to me were rather "wilted" looking - even allowing time for the blooms to fully open!
I placed the order on Thursday for delivery on Saturday 1st August, however they were not delivered until Monday 3rd August!
It may be that they were sitting with Royal Mail for a few days prior to delivery, which may have contributed to the poor looking quality of the flowers!

August 3, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Patricia,

Thank you for your review.

We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear.

A member of our team has now reached out requesting images of the received bouquet.

Kind regards,
Rosie

Rated 2 out of 5 stars

I ordered flowers for my grans birthday…

I ordered flowers for my grans birthday I paid extra to have the large and in the picture it was a lovely big bunch of flowers what she got for the price was nothing like the website it was a standard size bunch I was very embarrassed when she opened them up . The postage was on time next day delivery and the flowers where lovely if I had only paid standard then I would not have complained but when you pay extra you expect more for your money I have only used the company once and a will not be getting anything else .

August 1, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Jodie,

Thank you for your feedback regarding your recent flower order. We are truly sorry to hear that the bouquet your grandmother received did not meet your expectations, especially after paying for the larger size. We understand your disappointment and embarrassment when the flowers did not match the website's representation.

Kind regards,
Tom

Rated 1 out of 5 stars

False advertisement

Extremely disappointed. Bought these as a surprise for my mum and they have turned up nothing like the picture advertised. I ordered a medium bouquet of red Lillie’s and roses; all that’s turned up is 2 Lillie’s and 6 roses. The bouquet is very sparse and nothing like what their pictures show. Will not be buying from here again, absolutely ruined the present.

August 7, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Sophie,

We are truly sorry to hear of your disappointment with the bouquet your mum received. We understand how frustrating it can be when a thoughtful surprise gift doesn't arrive as expected.

As you have not yet contacted our Customer Support team regarding your concerns, we have reached out to you directly so that we can better understand what happened and see how we may be able to assist.

Kind regards,
Tom

Rated 5 out of 5 stars

Easy ordering service and quick…

Easy ordering service and quick delivery.
Bought as a thank you gift, would recommend.

July 31, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Helen,

We're so happy to hear that ordering was easy and delivery was quick! We appreciate you recommending us and are glad your gift was well-received.

Kind regards,
Tom

Rated 4 out of 5 stars

Fine

Sent the flowers to a cousin after the loss of her husband. Sadly they arrived 24 hrs later than expected but that was due to Royal Mail.

Wouldn't stop me using Prestige again.

August 2, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Debbie,

We are truly sorry to hear about the delay in your cousin's flower delivery, especially during such a difficult time. We appreciate your understanding and continued support.

Kind regards,
Rosie

Rated 4 out of 5 stars

i HAD SOME DIFFICULTY WITH MY ORDER

i HAD SOME DIFFICULTY WITH MY ORDER, BUT AS i AM 91 THAT COULD BE THE PROBLEM.

August 7, 2026
Prestige Flowers logo

Reply from Prestige Flowers

Mrs Edward Pratt,

We regret any difficulty you experienced with your order. We are always working to improve our systems.

Kind regards,
Tom

Rated 3 out of 5 stars

The bouquet arrived on time and was…

The bouquet arrived on time and was well packaged. The blooms on arrival appeared good. However after 2-3 days they started dying.
I’m not sure whether I will use Prestige Flowers again.

July 31, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Steve,

We're sorry to hear that your blooms didn't last as long as expected, despite arriving well-packaged and on time. We understand your disappointment and appreciate you sharing your experience with us.

A member of our team has now reached out.

Kind regards,
Tom

Rated 2 out of 5 stars

£40 for an arrangement of flowers sent…

£40 for an arrangement of flowers sent for the loss of my brother. 12 flowers in total, looked lost in a vase, absolutely ridiculous price! Will never be buying from you again!

August 7, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Codie,

We are truly sorry to hear that the flower arrangement sent for such a difficult occasion did not meet your expectations. We understand your disappointment regarding the number of flowers and the perceived value.

A member of ur team has now reached out.

Kind regards,
Tom

Rated 2 out of 5 stars

Not to be repeated.

Ordered a bouquet with card and mini cake and took a gamble on a Florist Choice arrangement. Big mistake! It was overloaded with foliage and the seasonal flowers lacked variety when compared to the examples shown on the website, seemed more like a bouquet of leftovers. The website also doesn't say what type of cake it is, so this was another gamble that didn't pay off as it's a dense fruit cake which unfortunately the recipient can't eat. It looked like the main layer of icing on the top had been done in a hurry, again not fully representative of the web image. All in all a rather disappointing experience and I certainly won't be ordering from here again. The only thing that did go well was the delivery, which was made on time by Royal Mail.

August 7, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Mel,

We are truly sorry to hear that your Florist Choice arrangement was disappointing, with an abundance of foliage and a lack of variety in the seasonal flowers. We also regret that the cake was unsuitable for the recipient due to it being a dense fruit cake and that the icing did not meet your expectations.

A member of our team has now reached out.

Kind regards,
Tom

Rated 5 out of 5 stars

Easy to order

Easy to order. You seemed to know me, and what I wanted.

August 7, 2026
Prestige Flowers logo

Reply from Prestige Flowers

Hello Alan,

We appreciate your wonderful feedback! We're so happy to hear that ordering was easy and that we understood your needs perfectly. Thank you for your review.

Kind regards,
Rosie

Rated 5 out of 5 stars

Fantastic customer service from Laura

Fantastic customer service from Laura. Helped me amend the date of my delivery straight away with no fuss.

August 7, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Lily,

We're so pleased to hear you received fantastic customer service! It's wonderful to know that amending your delivery date was handled straight away and without any fuss.

Kind regards,
Tom

Rated 3 out of 5 stars

A mistake was acknowledged and corrected

I had ordered a large expensive bouquet for a 90th birthday. I paid extra for Sunday delivery. The bouquet arrived a day late, was much smaller than I expected and many flowers were dead.
I contacted Prestige Flowers. A customer service agent called Ruby was fantastic in empathising with me and her speedy responses to me were greatly appreciated. She managed to organise a beautiful replacement bouquet which arrived yesterday. Ruby’s help went a long way in compensating for the initial disappointment of the missed Milestone birthday..

August 3, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Sue,

We are truly sorry to hear about the initial issues with your bouquet, especially for such a significant occasion. We understand how disappointing it must have been. We are glad that our team was able to resolve this for you and that the replacement brought some joy. We appreciate you sharing your experience.

Kind regards,
Tom

Rated 5 out of 5 stars

I have used Prestige Flowers for some…

I have used Prestige Flowers for some time now and they have not disappointed ever.
Flowers always in great condition and plants as well.

August 1, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Tony,

We're so pleased to hear that we have consistently met your expectations! It's wonderful to know that both our flowers and plants always arrive in great condition. Thank you for your continued loyalty.

Kind regards,
Rosie

Rated 1 out of 5 stars

Poor quality

My husband sent me these and they flowers arrived practically dead! He emailed sent several photos what they asked for, wouldnt offer a refund so sent another set, same again. Seems like this happens quite often which it should not!! We will never use this company again. Maybe start delivering a better service instead of ripping people off, as these flowers are not cheap!!!

Edit..can I ask where you have requested further information from??

July 28, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Emma,

We are truly sorry to hear that the flowers arrived practically dead on both occasions and that you are unhappy with the resolution provided.

I have requested further information.

Kind regards,
Rosie

Rated 3 out of 5 stars

Everything was great except for the…

Everything was great except for the size of the floral arrangement it was much smaller than the one in the picture. I had deliberately chosen the largest one but it was very different to that. This was a present and I feel it looked cheap. I would have preferred to pay more to get a better product. Disappointing only fo that reason.

July 31, 2026
Unprompted review
Prestige Flowers logo

Reply from Prestige Flowers

Hello Lynn,

We're truly sorry to hear that the floral arrangement you received was not as expected, especially after choosing the largest option. We understand your disappointment that it appeared smaller than pictured.

I have requested further information.

Kind regards,
Rosie

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