So far everything seems good but until I’m actually in my room, and it matches my request I’ll know if it’s good or not. My only other issue has been understanding who I was working with Trivago and e... See more
Company replied
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Review summary
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Reviews shaping this summary
Communications were in French and I’m clearly located in the US. I’ve never heard of your booking firm before and read some negative reviews about your company. I’m hoping this booking is legitimate a... See more
Company replied
you double booked me and it's reflecting in my credit statement. Please refund me as soon as possible. Edit: The team was much more responsive than I anticipated. I appreciate customer support... See more
Company replied
Making my hotel reservation was okay. My only concern is that while they sent me confirmation email about my hotel reservation, they didn’t send me receipt of my payment.
Company replied
Company details
Written by the company
Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide. With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service. Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats. Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.
Why Choose Prestigia.com for Your Next Stay?
Written by the company
- Exceptional Quality & Luxury
- Our travel experts carefully select only the finest hotels worldwide, ensuring an unforgettable and exceptional stay every time.
- Best Price Guarantee
- Enjoy exclusive promotions and the most competitive rates—luxury travel at the best price, all year round.
- Unmatched Selection
- Explore a curated collection of over 46,000 top-rated hotels in the world’s most fascinating destinations.
- 24/7 Personalized Support
- Wherever you are, our dedicated customer service team is available 7 days a week to assist you.
Our Best Price Guarantee
Luxury at the Best Price – Guaranteed!
We’re committed to offering the most competitive rates on our exclusive selection of luxury hotels. Book with confidence, knowing you’re getting the best value for your stay.
Contact info
5 Secretary's Lane, GX11 1AA, Gibraltar, Gibraltar
- FR +33 (0) 1 79 97 26 03 / UK+44 203 051 66 62/ ES +34 911 878 182/ IT +39 06 99 26 83 54/ USA +1 201 830 1902
- reservations@prestigia.com
- www.prestigia.com
3.5
Average
13K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item I saw in your ad is different…
The item I saw in your ad is different from the one I received. Moreover, instructions to assemble the phone holder is insufficient and written in too small letters which are difficult to read.
April 13, 2026
Do NOT book with Prestigia!
Do NOT book with Prestigia!
I don't believe this is a real booking site. My booking was charged and over 24hrs I received an email to say it could not be confirmed with the property. I'm yet to see if I get refunded. BEWARE!!
April 12, 2026
Reply from Prestigia.com
Dear Christy,
Thank you for your review.
Unfortunately, the moment you passed your reservation, the hotel was sharing with us the availability for the room selected. However, they have later advised us that they can not confirm the booking due to rate issues on their end.
Once we received this information, we instantly contacted you and informed you about the situation. Additionally, the refund has already been processed to avoid further inconvenience.
Best regards,
The Prestigia Team.
Better Rate
I actually booked a room directly with the property and did a courtesy hold. I then compared it to trivago and saved $350 for the same exact room on the same days.
April 14, 2026
Unprompted review
Misleading rate on website from actual…
Misleading rate on website from actual final cost
Semi user friendly website
April 14, 2026
Reply from Prestigia.com
Dear Mark,
Thank you for your review.
One of our team members will be reaching out to you regarding the rate issue you've faced, as our rates are straightforward, and we would really appreciate your clarification.
Best regards,
The Prestigia Team.
My booking experience
I'm not sure what to say. Except that yes the booking was done efficiently and really fast.
April 14, 2026
Simple and easy
April 15, 2026
Unprompted review
When my party arrived today at the…
When my party arrived today at the Sheraton in Pentagon City, they were told there was no reservation! There were no other rooms available. I expect a full refund!!
April 14, 2026
Reply from Prestigia.com
Dear Joan,
Thank you for your review.
Please note that your reservation was secured and confirmed at the hotel. Our team is investigating the reason why the hotel denied your reservation and they will get back to you shortly.
Best regards,
The Prestigia Team.
I originally booked for 4 nights
I originally booked for 4 nights. I needed to change it to two nights. It took 2 weeks of phone calls and emails to make this change. I was charged as much for my 2 night stay as I was for my 4 night stay.
April 14, 2026
Reply from Prestigia.com
Dear Customer.
Thank you for your review.
Please note that some modifications must be processed by the hotel. Which is why it might take us some time as we have to wait for the hotel's feedback.
Additionally, the hotel offered the modification based on that day's rates and not the original rates that were selected during the purchase of the reservation.
Best regards,
The Prestigia Team.
WARNING
WARNING: They take your money without actually booking the hotel!
I was redirected to Prestigia via Trivago to book a 4-night stay at the Hyatt Regency for my family (2 adults and a 6-year-old child). This was a massive mistake.
The worst part? I contacted the hotel directly, and the hotel confirmed in writing that they had NO RESERVATION under my name. Prestigia took my money without actually securing the room with the hotel!
Do not trust their "low prices" on Trivago. It is a bait-and-switch trap. They sell rooms they don't have. Save your money, your time, and your peace of mind—avoid Prestigia at all costs and book directly with the hotel!
April 14, 2026
Reply from Prestigia.com
Dear Mahmoud,
Thank you for your review.
Please note that your reservation was initially fully confirmed and secured at the property. However, the hotel later advised us that they were not able to secure the booking due to availability issues on their end.
Our team has already processed the refund for this reservation, and we are investigating the situation with the hotel to prevent it from happening again.
Kind regards,
The Prestigia Team.
Quick and easy
Quick and easy. I was a little nervous when I saw the conformation that it may have been a scam bc of the quick and easy process, the savings but also looks like it is outside the US. But I contacted the location and they confirmed my booking.
April 12, 2026
Ease of Booking
April 14, 2026
SCAM !!!! Prestigia.com !!!!Reservation unknown at booked hotel & NO CUSTOMER SERIVCE
SCAM ALERT !!!! PRESTIGIA.COM !!!! AVOID !!!!
Prestigia reservation unknown at booked hotel when I inquired. Automated voice on customer service not tackling the problem but delaying the answer. First time booking, propably last time as well. Unreliable.. Avoid booking via Prestigia.com !!!!
Prestigia replied to this review that they would investigate and get in contact with me. Well: DEAFENING SILENCE again !!!!
The hotel confirmed that there is NO booking with my name. Prestigia is a SCAM !!!! Their customer service is inexistant. Only AI bots chatting away.
AVOID AT ALL COSTS !!!! 0 STARS
April 13, 2026
Reply from Prestigia.com
Dear Rob,
Thank you for your review.
We will investigate the situation and our team will get back to you via phone and emails to further assist you.
Best regards,
The Prestigia Team.
Recommended
Easy transaction, plenty of accommodation offerings for specific timeframe required.
April 11, 2026
Prestigia = Scam
UPDATE: Prestigia's response below is utterly misleading. It's the best-written message I've received from them in two months, but it's a lie. They set up their system so that you are told conflicting information about how to cancel the reservation. They make it impossible to cancel. There's no button to do so. But I followed both (conflicting) instructions by doing so via email and on the phone line. Originally, their customer service number (AI bot only) told me my request had been canceled on time for a partial refund. But I couldn't get confirmation of cancelation for multiple days afterward in writing. Then they said I'd have a refund that still has not come, seven weeks afterwards.
--
Unfortunately I have had a nightmare experience with Prestigia. I'm sharing this post to warn other travelers, because I saw other posts that are clearly written by the company to say "It's not that bad" and was fooled.
Update: I got a message from Prestigia saying I'd get a refund within a couple days, but it has been 7 weeks without repayment.
Here's the nightmare that led there...
Below is more about my nightmare.
I booked a hotel for 2 nights. Their cancellation policy said I'd only be charged 34% of the total if I booked before midnight on my first night.
They make canceling so confusing that it's obviously designed to be a fraud. Nonetheless, I canceled the reservation 12 hours before midnight and have the documentation to back it up.
Four days later, they are still refusing to grant the refund of the remaining 66%.
Their phone service is 100% AI, and even for an oral chatbot, it is pathetic. Their website has contradictory information about how to cancel.
The service is designed to make it impossible to get a refund.
I was suckered in by a low price on a room. Never again.
February 13, 2026
Unprompted review
Reply from Prestigia.com
Dear Charlie,
Thank you for your review.
We are sorry to read about your dissatisfaction. Please note that cancellation requests are processed strictly according to the policy selected at the time of booking and based on the exact time the request is received in our system.
Regarding your refund, we can confirm that once approved and processed from our end, the remaining timeframe depends on the bank’s internal processing procedures, which may vary and can take additional time before the funds appear in your account. Additionally, our team contacted the bank to investigate this delay and make sure it's reflected shortly, if not already reflected.
We also take note of your comments regarding the cancellation process and communication channels, as customer feedback is important for improving our services.
Kind regards,
The Prestigia Team.
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