Presto Music Reviews 

1,246
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent selection and variety of products available, often finding items of high quality and exactly as advertised. People consistently highlight the first-class service, noting the helpfulness and responsiveness of the staff in resolving issues and providing support. The website is also commended for its informative content and ease of use, making the ordering process straightforward. Many consumers appreciate the quick turnaround of orders, prompt dispatch, and secure packaging, ensuring items arrive safely and in perfect condition. However, some customers also noted issues with order fulfillment and delivery, experiencing significant delays in dispatch and receiving items not in stock as indicated. A few reviewers also faced issues with partial or non-delivery of their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the vast choice and good... See more

Order

Users describe ambiguous interactions with order, with some finding the online ordering process very easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, first-class, and above and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Website

Consumers find the website to be excellent and a gem, with many praising its ease of use for ordering and its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm delighted with the piano that I've bought from Presto. The whole process was a pleasure - Duncan was great, communicating clearly and giving helpful and sound advice. Delivery and set up all on ti... See more

Company replied

Rated 5 out of 5 stars

I bought a cd from Presto in September and it turned out that it had a fault. After contacting them about this, they were super accommodating, ordering a new copy and sending it to me without me havin... See more

Company replied

Rated 5 out of 5 stars

I found Presto Music earlier this year and am delighted I did. Thanks to them I have discovered music I had never heard before and continue to explore and enjoy the vast range I find through them. Th... See more

Company replied

Rated 5 out of 5 stars

Just had a delivery of Mamma Mia arranged by Lin Marsh Planning a large scale charity choral concert next May..not March!! We simply love the arrangements. ...and all being in the same book Allows... See more

Company replied


Company details

  1. Music Store

Written by the company

Presto Music is the UK’s leading ecommerce site for classical and jazz recordings (CDs, DVDs, high quality downloads and vinyl), printed music, music books and musical instruments.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,246)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything is fine

Everything is fine, especially the ability to buy one track

January 18, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

We are delighted to hear of your wonderful shopping experience with Presto Music offering availability to purchase single tracks as well as full albums.

Rated 4 out of 5 stars

a really good experience!

I'm a fan of "free jazz". Was just out on the net searching for a download. Came across your site - ended with me downloading a few more albums. You seem to have quite a lot of good music. And finding, downloading, paying etc was easy. So - a really good experience.

January 18, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that you have found Presto Music offering an extensive range of music to choose from with an easy to use website for browsing, ordering and downloading for your music enjoyment.

Rated 2 out of 5 stars

Unexpected very old noisy recording

The recording is plagued by a background noise, the crackle of an old grammophone playing the music. Well, it's partly my fault, I should have listened to the sample on the website. But I trusted the date of issue of the music (2023). The website should clearly post a warning that what the user is about to buy is a very old recording, not a remastered one. No big trouble, I lost just 4 euros, but what a disappointment.

January 19, 2024
Unprompted review
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Reply from Presto Music

Thank you for your review. We are very sorry to hear that the sound quality of the recording is not good. Please kindly email us on info@prestomusic.com so that we can look into this for you.

Rated 5 out of 5 stars

Good selection of classical and other music

Good selection of classical music (my prime interrest) and also important, a very extensive back catalogue.
Easy to navigate and buy/download.
I'm a very happy user!

January 17, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that you have a wonderful experience shopping with us at Presto Music offering an extensive great choice of music with an easy to use website to purchase from.

Rated 5 out of 5 stars

Easy to find what you're looking for, and then some!

Very easy to find what you're looking for, and easy to download in a hi-res format. I'm finding works here that I've never seen anywhere. A spectacular replacement for the iTunes store, for sure.

January 12, 2024
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are very pleased to know that we provide an easy to use website making your search very easy with our extensive attractive catalogue range to choose from with straight forward download processing.

Rated 5 out of 5 stars

First Class

This is the first time I have downloaded an album, I normally buy CDs. How easy it is, and complete with the booklet and cover picture as well. There is so much useful information on the Presto site with of course, the useful facility to listen to samples of the music

December 27, 2023
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear of your wonderful experience shopping with us at Presto Music providing a knowledgeable, straight forward and easy to use downloading process with the availability to listen to samples of the recordings.

Rated 5 out of 5 stars

Always a pleasure dealing with Presto, 5 star service with 5 star product range.

Always a very pleasant and enjoyable experience purchasing items from Presto. Wether in person, at their wonderful premises in Leamington or simply downloading from their website the whole experience is simple, straightforward and enjoyable. Well done everyone at Presto.

January 14, 2024
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear of the fantastic experience you have shopping with us at Presto Music making it all very pleasant, enjoyable and straightforward! We have passed your kind feedback on to our team!

Rated 5 out of 5 stars

A reliable service for music lovers

It is a pleasure to deal with your service. It is satisfactory in most respects. There are a few details still need attention such as lack of consistency in supplying any digital documentation.

January 13, 2024
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are very pleased to hear that you shop with us at Presto Music and receive a great service however we are sorry to hear that some of our downloads do not have digital booklets available. We receive the downloads directly from the label of which some do not come with digital booklets I'm afraid but do feel free to email us on info@prestomusic.com about any particular recording and we will gladly enquire with the label for you.

Rated 5 out of 5 stars

Great pricing (better than Amazon)

Great pricing (better than Amazon). Easy download. Plus reviews.

January 12, 2024
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are thrilled to hear that Presto Music offers fantastic prices of our music recordings with great informative reviews to help you choose using our easy to use download process.

Rated 5 out of 5 stars

First Choice for Downloads

It was really easy to find what I wanted and the download process worked well.

January 12, 2024
Unprompted review
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Reply from Presto Music

Thank you for your review. We are very pleased to hear of your fantastic experience shopping with Presto Music finding the music you wanted really easily using our straight forward easy download process.

Rated 5 out of 5 stars

The service to date has been excellent

The service to date has been excellent. The website is clear and efficient, I have had no problems ordering or downloading my music. I have recently subscribed to the player and have been delighted with the quality of the high definition streaming.

January 14, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear of your wonderful experience with Presto Music offering a clear and straight forward website for your purchases with our fantastic streaming service available for your music enjoyment.

Rated 5 out of 5 stars

Customer friendly

Wide choice, easy to order

January 12, 2024
Unprompted review
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Reply from Presto Music

Thank you for your review. We are very pleased to hear that Presto Music offers a vast selection of great recordings using our straight forward, easy to use website for your purchases.

Rated 4 out of 5 stars

A great selection, easy process but...

A great selection with a smooth purchase procedure.

My main criticism with the selection is that many downloads do not have any PDF documentation/album booklets, this is particularly indefensible in cases where downloads are more expensive than physical media offerings.

January 12, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Thank you for your review. We are very pleased to hear that we have a great selection of recordings available to purchase using our easy and straight forward website however we are sorry to hear that some downloads do not have full PDF booklets. The information we receive comes directly from the label however for any future issues of this nature, please kindly feel free to email us on info@prestomusic.com and we gladly look into this further for you.

Rated 5 out of 5 stars

Excellent download site

An efficient, responsive and helpful site.

January 10, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear of your great experience shopping with us at Presto Music offering an efficient, informative and helpful, easy to use website for your music purchases.

Rated 5 out of 5 stars

Presto is an indispensable Source

I use Presto almost every day, though I don't order everything I search for! Sometimes an album download seems too expensive. More sales would be a help, but I realize you aren't in the charity business. It's just that I have already 20 Brahms Violin Concertos, for example, and the need for another is not pressing.

January 10, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that you visit our Presto Music website very frequently, that is excellent news! We do offer lots of sale bargains with competitive prices of other recordings. Please kindly keep a look out on our website for more great offers.

Rated 5 out of 5 stars

Reliable Downloads

Have only ever used Presto for downloads, and they're always fast & reliable. Never had any problems at all. A good UK source to download from. If you open an account with Presto all of your purchases are kept on record, so you can download them again should you need to. A far better source than Amazon if you're after FLAC or other hi-res options.

January 10, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear of your fantastic experience shopping with us at Presto Music providing an excellent downloading service with a good range of download formats available that is reliable and quick & easy to use offering an account facility to keep a very helpful record of all of your purchases for you.

Rated 5 out of 5 stars

Great for both digital downloads and physical media

I now buy most of my music (classical) from Presto. Delivery of physical media is quick and reliable, but it's with digital downloads where Presto really shines for me, as they offer uncompressed CD quality (sometimes higher) FLAC format files and the their range of recordings is huge. There are often sales and bargains to be found, such as the one I bought this week.

January 9, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are delighted to hear that Presto Music is mainly your go-to place for your classical music providing a quick and easy downloading service of several formats available with an extensive range of recordings to choose from at great prices.

Rated 5 out of 5 stars

Presto Music are one of the best music providers.

Presto Music always provide a great service. They are always helpful & orders always arrive on time. I have never encountered any problems. They are the best music supplier I use. I would highly recommend Presto Music to anyone.

January 11, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are thrilled to hear of your fantastic shopping experience with Presto Music providing you with a very helpful service and prompt delivery for your order. We thank you for your recommendation!

Rated 5 out of 5 stars

My Presto Experience

I am a long time Presto customer. I have always been pleased with the prompt and complete service provided by Presto in processing and fulfilling my orders - and in Presto's helpful responses to my occasional inquiries.

I now buy FLAC or better quality downloads exclusively to add music to my fully digital collection. I will use Presto as my first choice when purchasing music.

Arthur Daniels

January 1, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are absolutely delighted to hear of the fantastic shopping experience you have when ordering with Presto Music receiving helpful assistance with prompt and complete service for your orders. We are thrilled to know that Presto will be your go-to music retailer for your music requirements.

Rated 5 out of 5 stars

Straightforward searching and ordering

Very easy to find the particular recording I wanted, and was able to purchase and download in a minute or 2. Great!

January 9, 2024
Unprompted review
Presto Music logo

Reply from Presto Music

Many thanks for your review. We are thrilled to hear of your great shopping experience with Presto Music finding the exact recording that you were looking for using our quick and easy downloading process!

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