We sold our house via Preston Baker which we found to be a great experience. Jess handled the sale- she was brilliant throughout- she understood the house and the area we lived in, organised a launch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign
99-101 Walmgate, YO1 9UA, York, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anna came to our house and gave a valuation for the property and supplied us with a comprehensive outline of the sales process. Her knowledge of the current housing market and the practical advice she offered were invaluable. We most certainly plan to use the company when we put our house up for sale.

Reply from Preston Baker
We could not be happier with Preston Baker estate agents when we sold our house. Angela from Preston Baker is just fantastic and we would have been lost without her. From start to finish, her communication with us was amazing. We had her mobile number so could text or ring her at any time and she would respond immediately. She was so proactive and chased everyone involved in the chain to ensure our house sale went through quickly and smoothly. She greatly reduced our stress levels during a stressful time. Angela helped us achieve full asking price for our house sale and subsequently we managed to buy our dream home.
She was approachable, friendly, efficient and supportive throughout. We highly recommend Angela from Preston Baker to anyone considering selling their house.

Reply from Preston Baker
They never respond to your phone call to busy just don't care

Reply from Preston Baker
Excellent service from Julie at Preston Baker. Julie was easily contactable and always willing to help. She made the process of buying the house smooth and provided a good communication chain between us and the sellers. Overall, it was a hassle and stress free experience. Thank you

Reply from Preston Baker
Jess Fox was amazing, she talked me through and supported me buying my first home. Always contactable and happy to answer all my silly questions. She made the whole process less stressful and I felt I was in good hands. Highly recommend.

Reply from Preston Baker
What a joy to work with Gemma. In a slow market she has kept our property in the public eye. Totally proactive, a great down to earth communicator with realistic valuations .
She is conscientious, pleasant and a great asset to her clients and her company

Reply from Preston Baker
The photographer was absolutely amazing. He took his time and wasn’t in a hurry. He was very approachable and explained to me what he was doing, advised on what ornaments to leave and ones to remove so as to get the best results. Thanks, Roza

Reply from Preston Baker
What a ride. So many complications with our sale/purchase but Gemma was always on it. Very calm, very able, always knowledgeable, right up to the wire phoning solicitors across the whole chain to hurry them up. Absolutely superb - give her a raise.

Reply from Preston Baker
I would definitely recommend Preston Baker to both buyers and sellers.
We recently had two viewings with them and both agents were very professional and knowledgeable about the properties.

Reply from Preston Baker
Great and efficient service from Hedley. Well organised with getting potential buyers to view the property.

Reply from Preston Baker
Great estate agents and very helpful with all of our enquiries! Would definitely recommend them to anyone

Reply from Preston Baker
My wife and I are very pleased with the valuation Gemma Bolton conducted on our flat. Gemma’s objectivity and unbiased impartiality provided us a realistic valuation, not just one we wished for. We highly recommend Gemma for residential property valuation and sales services.

Reply from Preston Baker
I am still in the process of selling my house but I feel safe and extremely well looked after by Gemma D. Gemma has helped me feel confident in the process always giving advice when needed. She also led me through a successful sales process where my house for well over the initial asking price.

Reply from Preston Baker
Fabulous !! Rachel is knowledgeable and so easy to liase with Fantastic ambassador for the company Would highly recommend

Reply from Preston Baker
I loved Julie from the very first time I met her. She was so passionate about our house and really great with our young kids who were home when she came round to do her valuation.
Julie is a lovely person; really gentle, kind and friendly. We opted for a property launch and she had offers for us within a week! Sadly our first buyer’s buyer pulled out therefore our first sale fell through but Julie was incredible and really supported us throughout the second round of viewings.
Our eventual sale and purchase was very stressful (due to the bottom of our chain) but Julie went above and beyond on a daily basis chasing the agents, speaking directly to our buyer and updating me regularly. It all happened very last minute in the end and she was messaging me throughout then even came to see us in the new house on moving day.
Julie; you are an exceptional lady and I cannot recommend you highly enough x

Reply from Preston Baker
Currently selling my home with PB and the service provided by Pete and Julie is exceptional. They are both really friendly and helpful and are always on hand to answer and questions and provide advice. Would recommend to all my family and friends

Reply from Preston Baker
Gemma was both professional and friendly and made the process of selling my parent's home much easier. The pre-marketing and open day that Preston Baker offer was very successful in generating interest. Highly recommend.

Reply from Preston Baker
Too much stressful experience. Throughout the process, there were allegations being put on us as to if we were non-serious buyers. No polite way to communicate. Always questioning and that too as if you are being instructed to do it asap.
On the day of completion, no way to organise the hand over of keys. The estate agent didn't picked our phone and we had to stand outside the house for an hour in cold with a one year old. Totally unacceptable behavior

Reply from Preston Baker
Rachel was great from the start. Came to see us at a time that suited us at short notice and advised on a price she felt was achievable. She even came to the house with the photographer to ensure that the highest level of photos were taken using her expertise in what catches buyers attention. She got us 4 offers and we accepted a cash offer at the full asking price which was great.

Reply from Preston Baker
David has been a fantastic estate agent, keeping us informed throughout our sale and supporting our interests. The process from initial valuation through listings and offers could not have been easier. Fingers crossed now for the sale to go through as smoothly as the rest of the process.

Reply from Preston Baker
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.