Preston Baker Reviews 

821
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and proactive approach, often highlighting individuals who went above and beyond. Many found the service to be outstanding, making the selling or buying process smooth, efficient, and stress-free. Reviewers frequently commend the excellent communication, noting agents were responsive, supportive, and kept them well-informed throughout. The team's dedication and ability to handle issues quickly contributed to a very positive overall experience for many. However, some customers also noted issues with communication, including unreturned calls and messages not being passed on, and experienced problems with after-sales teams, sometimes feeling little progress was made or needing to be proactive.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as exceptional, proactive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that agents are professional,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising clear and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sold our house via Preston Baker which we found to be a great experience. Jess handled the sale- she was brilliant throughout- she understood the house and the area we lived in, organised a launch... See more

Company replied

Rated 5 out of 5 stars

Angela is the safest pair of hands you could put your sale into. She’s professional, friendly, insightful and really knows her onions. We had to accelerate our sale as we found our onward purchase soo... See more

Company replied

Rated 5 out of 5 stars

After a mammoth 12 month wrestling match with solicitors and the Land Registry (woe is me) we eventually made our sale and managed to move. Nerves were frayed and anger raised, but Gemma Duxbury was... See more

Company replied

Rated 5 out of 5 stars

Gemma Carter did a brilliant job of selling our house from start to finish. When out first buyer dropped out halfway through the process Gemma contacted the other parties who had made offers and had r... See more

Company replied


Company details

  1. Real Estate Agents
  2. Mortgage Broker
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

821 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(821)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Anna Greaves from Preston Baker

Anna came to our house and gave a valuation for the property and supplied us with a comprehensive outline of the sales process. Her knowledge of the current housing market and the practical advice she offered were invaluable. We most certainly plan to use the company when we put our house up for sale.

April 10, 2024
Unprompted review
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Reply from Preston Baker

Thanks for your review Alan. We are delighted to hear how pleased you are with the service provided to you by Anna.

Rated 5 out of 5 stars

Angela Williams from Preston Baker is simply the best

We could not be happier with Preston Baker estate agents when we sold our house. Angela from Preston Baker is just fantastic and we would have been lost without her. From start to finish, her communication with us was amazing. We had her mobile number so could text or ring her at any time and she would respond immediately. She was so proactive and chased everyone involved in the chain to ensure our house sale went through quickly and smoothly. She greatly reduced our stress levels during a stressful time. Angela helped us achieve full asking price for our house sale and subsequently we managed to buy our dream home.
She was approachable, friendly, efficient and supportive throughout. We highly recommend Angela from Preston Baker to anyone considering selling their house.

December 13, 2023
Unprompted review
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Reply from Preston Baker

Anna, Thank you for your review - it is very much appreciated. We are delighted to read how pleased you are with the service provided to you by Preston Baker and particularly from Angela, and that she helped you achieve full asking price for your home allowing you to buy your dream home.

Rated 1 out of 5 stars

They never respond to your phone call…

They never respond to your phone call to busy just don't care

April 13, 2024
Unprompted review
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Reply from Preston Baker

Hi Malik. We are very disappointed to read the contents of your review. We would be like the opportunity to talk through the issues you raise in full detail, not only to obtain your direct feedback but also to establish how our service can be improved by learning from your experience. Please feel free to email me on susan.preston@prestonbaker.co.uk I look forward to hearing from you. Kind Regards, Susan Preston

Rated 5 out of 5 stars

Excellent service from Julie at Preston…

Excellent service from Julie at Preston Baker. Julie was easily contactable and always willing to help. She made the process of buying the house smooth and provided a good communication chain between us and the sellers. Overall, it was a hassle and stress free experience. Thank you

April 3, 2024
Unprompted review
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Reply from Preston Baker

Thank you so much for your review Jaya - it is very much appreciated. We are delighted to hear how pleased you are with the service provided to you by Julie.

Rated 5 out of 5 stars

Jess Fox was amazing

Jess Fox was amazing, she talked me through and supported me buying my first home. Always contactable and happy to answer all my silly questions. She made the whole process less stressful and I felt I was in good hands. Highly recommend.

April 4, 2024
Unprompted review
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Reply from Preston Baker

Thank you for taking the time to leave a review Vicki - it is very much appreciated. We are delighted to hear how pleased you are with the service provided to you by Jess.

Rated 5 out of 5 stars

What a joy to work with Gemma

What a joy to work with Gemma. In a slow market she has kept our property in the public eye. Totally proactive, a great down to earth communicator with realistic valuations .
She is conscientious, pleasant and a great asset to her clients and her company

April 10, 2024
Unprompted review
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Reply from Preston Baker

Thank you so much for your review - it is very much appreciated. We are delighted to hear how pleased you are with the service provided to you by Gemma.

Rated 5 out of 5 stars

The photographer was absolutely…

The photographer was absolutely amazing. He took his time and wasn’t in a hurry. He was very approachable and explained to me what he was doing, advised on what ornaments to leave and ones to remove so as to get the best results. Thanks, Roza

April 10, 2024
Unprompted review
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Reply from Preston Baker

Thanks for the review Roza. We appreciate you taking the time to write it, and are delighted to hear how pleased you were with our photographer and the results.

Rated 5 out of 5 stars

What a ride!

What a ride. So many complications with our sale/purchase but Gemma was always on it. Very calm, very able, always knowledgeable, right up to the wire phoning solicitors across the whole chain to hurry them up. Absolutely superb - give her a raise.

April 3, 2024
Unprompted review
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Reply from Preston Baker

Thank you for your review. We are delighted to hear how pleased you have been with the service provided to you by Gemma.

Rated 5 out of 5 stars

I would definitely recommend Preston…

I would definitely recommend Preston Baker to both buyers and sellers.

We recently had two viewings with them and both agents were very professional and knowledgeable about the properties.

March 16, 2024
Unprompted review
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Reply from Preston Baker

Thank you for your review Oliver. We really appreciate you taking the time to write it and we are delighted to hear of your positive experiences viewing properties with Preston Baker.

Rated 5 out of 5 stars

House Sale

Great and efficient service from Hedley. Well organised with getting potential buyers to view the property.

November 20, 2023
Unprompted review
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Reply from Preston Baker

Thanks Neil - we really appreciate you taking the time to leave us a review, and we are delighted to hear how pleased you are with the service Hedley provided to you.

Rated 5 out of 5 stars

Great estate agents and very helpful…

Great estate agents and very helpful with all of our enquiries! Would definitely recommend them to anyone

March 19, 2024
Unprompted review
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Reply from Preston Baker

Thanks for your review Kate - we really appreciate you taking the time to write it, and are delighted to hear how pleased you are with the service Preston Baker has provided to you.

Rated 5 out of 5 stars

Jim Holt

My wife and I are very pleased with the valuation Gemma Bolton conducted on our flat. Gemma’s objectivity and unbiased impartiality provided us a realistic valuation, not just one we wished for. We highly recommend Gemma for residential property valuation and sales services.

March 11, 2024
Unprompted review
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Reply from Preston Baker

Thanks for your review Jim, and for taking the time to write it. We are delighted to hear how pleased you are with the service provided by Gemma.

Rated 5 out of 5 stars

Very successful sale process and Preston Baker has made me feel I am an important client.

I am still in the process of selling my house but I feel safe and extremely well looked after by Gemma D. Gemma has helped me feel confident in the process always giving advice when needed. She also led me through a successful sales process where my house for well over the initial asking price.

March 16, 2024
Unprompted review
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Reply from Preston Baker

Thanks for your review Helen - we really appreciate it.

Rated 5 out of 5 stars

Fabulous !

Fabulous !! Rachel is knowledgeable and so easy to liase with Fantastic ambassador for the company Would highly recommend

March 12, 2024
Unprompted review
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Reply from Preston Baker

Thanks for your review Anna. We really appreciate you taking the time to write it, and we are delighted to hear how pleased you are with the service provided by Rachel.

Rated 5 out of 5 stars

Julie gives a 10/10 exceptional service would highly recommend

I loved Julie from the very first time I met her. She was so passionate about our house and really great with our young kids who were home when she came round to do her valuation.

Julie is a lovely person; really gentle, kind and friendly. We opted for a property launch and she had offers for us within a week! Sadly our first buyer’s buyer pulled out therefore our first sale fell through but Julie was incredible and really supported us throughout the second round of viewings.

Our eventual sale and purchase was very stressful (due to the bottom of our chain) but Julie went above and beyond on a daily basis chasing the agents, speaking directly to our buyer and updating me regularly. It all happened very last minute in the end and she was messaging me throughout then even came to see us in the new house on moving day.

Julie; you are an exceptional lady and I cannot recommend you highly enough x

March 12, 2024
Unprompted review
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Reply from Preston Baker

Thank you so much for your review. We are delighted to hear how highly you rate Julie and the service she has provided. Thanks for taking the time to write a review.

Rated 5 out of 5 stars

Julie and Pete at Preston Baker

Currently selling my home with PB and the service provided by Pete and Julie is exceptional. They are both really friendly and helpful and are always on hand to answer and questions and provide advice. Would recommend to all my family and friends

March 14, 2024
Unprompted review
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Reply from Preston Baker

Thank you so much for your review - we really appreciate you taking the time to write it. We are very happy to hear how pleased you are with the service provided by Pete and Julie.

Rated 5 out of 5 stars

Professional and friendly

Gemma was both professional and friendly and made the process of selling my parent's home much easier. The pre-marketing and open day that Preston Baker offer was very successful in generating interest. Highly recommend.

January 8, 2024
Unprompted review
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Reply from Preston Baker

Thank you so much for your review. We really appreciate you taking the time to write it, and to hear how happy you have been with the service provided by Gemma.

Rated 1 out of 5 stars

From a buyers point of view, they are the estate agents to avoid.

Too much stressful experience. Throughout the process, there were allegations being put on us as to if we were non-serious buyers. No polite way to communicate. Always questioning and that too as if you are being instructed to do it asap.

On the day of completion, no way to organise the hand over of keys. The estate agent didn't picked our phone and we had to stand outside the house for an hour in cold with a one year old. Totally unacceptable behavior

March 8, 2024
Unprompted review
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Reply from Preston Baker

Hi Mai. We are very disappointed to note the contents of your review. We would be like the opportunity to talk through the issues you raise in more detail, not only to obtain your direct feedback but also to establish how our service can be improved by learning from your experience. Please feel free to email me on susan.preston@prestonbaker.co.uk I look forward to hearing from you. Kind Regards, Susan Preston

Rated 5 out of 5 stars

Rachel was great from the start

Rachel was great from the start. Came to see us at a time that suited us at short notice and advised on a price she felt was achievable. She even came to the house with the photographer to ensure that the highest level of photos were taken using her expertise in what catches buyers attention. She got us 4 offers and we accepted a cash offer at the full asking price which was great.

March 1, 2024
Unprompted review
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Reply from Preston Baker

Thanks for your review Bradley; it's great to read about your positive experience with Rachel and Preston Baker in selling your home. We really appreciate you taking the time to write it.

Rated 5 out of 5 stars

David Reeves at PB

David has been a fantastic estate agent, keeping us informed throughout our sale and supporting our interests. The process from initial valuation through listings and offers could not have been easier. Fingers crossed now for the sale to go through as smoothly as the rest of the process.

March 6, 2024
Unprompted review
Preston Baker logo

Reply from Preston Baker

Thank you for your review and great feedback on David. It is very much appreciated.

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