I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
Company replied
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Breya shorts set
I ordered the Breya shorts set, had an issue with my address and contacted customer service. Chantelle was great from start to finish with sorting my return and refund. Love the shorts set the quality is so good. Lovely experience
July 3, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you with your address issue and return and refund.
Providing prompt, helpful, and friendly support is exactly what we strive for and we will be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We are so pleased to hear that your love your Breya Shorts also!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle answered all my queries…
Chantelle answered all my queries quickly! Thank you!
July 3, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and answer your queries quickly!
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Really helpful customer service when I…
Really helpful customer service when I had to make a change to my order. Really fast response and Kiera was able to resolve any queries quickly. Will definitely be ordering from here again for the lovely clothes but also the amazing customer service, it makes such a difference to the whole experience.
July 1, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your order and resolve your queries so quickly.
Providing prompt, helpful, and friendly support is exactly what we strive for, so it's wonderful to know that Kiera was able to make the process smooth and contribute to such a positive shopping experience.
We'll be sure to pass on your kind words to Kiera—she'll be delighted to hear your feedback!
Thank you for your recommendation and for your lovely comments about both our clothing and customer service. We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Had a really really positive experience…
Had a really really positive experience with Kiera who sorted a bridesmaid dress that was ordered and ended up being too large but was out of return window. Kiera was super helpful and resolved the issue promptly. Can’t thank her enough
July 2, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your bridesmaid dress and help resolve the issue so promptly.
Providing friendly, understanding, and efficient support is exactly what we strive for, so it's wonderful to know that Kiera was able to find a solution for you.
We'll be sure to pass on your kind words to Kiera—she'll be delighted to hear your feedback!
Thank you for taking the time to share your experience, and we hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Fantastic customer service
Fantastic customer service! I placed an order and accidentally selected standard shipping instead of the next day delivery that I required. I emailed customer support and Keira responded and dealt with the issue in record time!
July 2, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you so quickly with your delivery request.
Providing prompt, helpful, and efficient support is exactly what we strive for, so it's wonderful to know that Kiera was able to resolve the issue and update your shipping in record time.
We'll be sure to pass on your kind words to Kiera—she'll be delighted to hear your feedback!
Thank you for your recommendation, and we hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Easy returns process
Hannah was so helpful with my returns process, and resolved an issue I was having with dresses outside of the returns window. Would definitely recommend!
July 1, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Hannah was able to assist you with your return and help resolve the issue you were experiencing.
Providing friendly, understanding, and efficient support is exactly what we strive for, so it's wonderful to know that Hannah was able to find a solution for you.
We'll be sure to pass on your kind words to Hannah—she'll be delighted to hear your feedback!
Thank you for your recommendation, and we hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service
I accidentally (and stupidly!) returned an item to Pretty Lavish that was meant as a return for a different retailer - but their customer service team were amazing! They found the item in their warehouse, offered to forward it onto the correct retailer for a postage fee, replied quickly and were generally brilliant. And when I ultimately decided not to forward the item on, they donated the item to the Salavation Army in line with their sustainability policy which is great. Shout out to Kiera who was super helpful.
July 1, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you and make what could have been a stressful situation as straightforward as possible.
Providing friendly, helpful, and efficient support is exactly what we strive for, so it's wonderful to know that Kiera was able to locate your item, keep you updated throughout, and offer suitable options to help resolve the issue.
We're also delighted that our sustainability policy gave you peace of mind when you decided not to have the item forwarded on.
We'll be sure to pass on your kind words to Kiera—she'll be thrilled to hear your feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I have the worst customer service
I have the worst customer service, over a lost bridesmaid dress. A return of an item that they sent out the wrong size anyway.So useless to us.
And item I am still paying because I'm a widow and had to do it on a payment plan.
I have added an issue to this problem because I deleted a digital receipt because Pretty Lavish said that the returned funds were in process.
Stupidly I deleted too quickly but Pretty Lavish have no customer service attitude as mistakes happen and it isn't always black and white.
I feel if... I didn't want to look after a poorly relative because it doesn't fit criteria it might cause upset 🤔
June 27, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing this situation has been.
After carefully reviewing your case, we can see that our customer care team have been in contact with you and assisting looking into this for you. We can see that we have been unable to verify that the tracking linked provided for your return was received at our returns warehouse and that the incorrect tracking reference has been provided which does show a different delivery location to our warehouse.
While we appreciate the information you have provided, the tracking details supplied do not match the return associated with your order or confirm delivery to our returns location.
If you are able to locate the correct proof of return receipt, please do get back in touch with our Customer Care team, and we'll be happy to review this for you.
The Pretty Lavish Team x
Brilliant Customer Service from Kiera
I had an issue creating my return, but Kiera was incredibly helpful and resolved it so quickly. She created the return for me in no time and promptly sent over my QR code.
Excellent customer service, Thank you, Kiera!
June 25, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We’re so pleased to hear that Kiera was able to assist you and resolve your return issue quickly and efficiently.
Providing prompt, helpful, and stress-free support is exactly what we strive for, so it’s wonderful to know that Kiera was able to create your return and get your QR code sent over without delay.
We’ll be sure to pass on your kind words to Kiera—she’ll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
10/10 Customer Service
From start to finish, the customer care team at Pretty Lavish were exceptional. Every interaction was friendly, professional, and genuinely customer-focused.
They responded to my emails quickly, took the time to answer all my questions thoroughly, and resolved any concerns efficiently. I always felt listened to, and their communication was excellent throughout.
The beautiful quality of the clothing is matched by their outstanding customer service, which truly sets Pretty Lavish apart. I couldn't recommend them more highly and will definitely be shopping with them again.
Thank you to the wonderful customer care team!
June 26, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your wonderful review,
We’re absolutely delighted to hear that you had such a positive experience with our Customer Care team from start to finish.
Providing friendly, attentive, and genuinely helpful support is at the heart of what we do, so it means so much to receive such thoughtful feedback. We’re especially pleased to hear that our team was able to respond quickly, listen to your concerns, and provide the support and reassurance you needed throughout your experience.
We’ll be sure to share your kind words with the whole Customer Care team—they’ll be thrilled to know they made such a positive impact.
Thank you again for your recommendation and continued support. We can’t wait to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Fantastic customer service
I received fantastic customer service from Kiera, last week I had managed to misplace my QR code and after emailing my order number lovely Kiera had my QR code was sent back to me in record time.
Thanks again Kiera!
June 17, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Chantelle was super helpful in the…
Chantelle was super helpful in the replying email to my issue/query, and i received a response within the promised 2 working day turnaround
June 24, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Chantelle who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Highly Recommend – Above and Beyond Customer Care
The customer service team at Pretty Lavish were absolutely amazing. They responded to my emails so quickly and were incredibly helpful, friendly, and professional throughout. Their support made the whole experience smooth and stress-free, and it’s clear they genuinely care about their customers.
I couldn’t be happier with the quality of the clothes . The items are beautiful, well made, and exceeded my expectations.
Overall, I’m extremely impressed with both the customer service and the products. I will definitely be purchasing from Pretty Lavish again and would highly recommend them to anyone looking for excellent customer care and high-quality clothing.
June 23, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were happy with the quality of the items you received!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I received a faulty dress but Kiera…
I received a faulty dress but Kiera dealt with this really well she sent me out a new dress even though it was out of stock online and I received it quickly in time for my event Thankyou Kiera for all your help
June 15, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Bridesmaid dress return
Ordered a bridesmaid to dress to sample. The dress itself and the quality were stunning however I had to return as there was a minor issue when it arrived. Dealt with Hannah from the CS team who could not have been more helpful and constantly checking in/responding. A pleasure to deal with and super customer service support which is so rare these days. Will certainly be ordering again.
June 19, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Hannah who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Waiting for refund
Still waiting for my refund so be careful ordering cant get hold of anyone asked me wait till today in email still no refund today I think im not going see my refund
June 10, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
Customer feedback is incredibly important to us and we appreciate your comments here. We take all comments regarding our service seriously and can confirm your case has been thoroughly reviewed. We understand our team responded to your enquiries and that your refund was processed all within the timeframe communicated to you and stated on our website.
Please do not hesitate to reach out if you have any further questions.
Best wishes,
The Pretty Lavish Team x
Exceptional service
I cannot fault this company or its customer service. Their response times are incredibly fast, and they provide effective resolutions without any unnecessary back and forth. Kiera was especially attentive, professional, and helpful throughout the process, not to mention the clothes are beautiful. Excellent service from start to finish. Thank you!
June 17, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Issues resolved promptly
Issues resolved promptly. Great customer service from Kiera. Thankyou
June 16, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Beautiful dresses and great customer service!
We were looking for a particular style of bridesmaid dress and the one from Pretty Lavish had the best finish, cut, details and range of colours - it’s so flattering on each of us and we absolutely love it. The colour we wanted was out of stock and the Customer Service team was really quick to let us know when it was expected to come back into stock and answer questions about fit. The dresses came back into stock exactly when they said it would and when I realised that I needed to amend my order, Kiera on the Customer Service team responded really quickly, was so helpful and was super efficient in helping me resolve my issue. Thank you Kiera! We can’t wait to receive our dresses!
June 16, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were delighted with the options on offer our our website!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Returns
Dealt with a girl Kiera, who was fab. I was nervous I had messed up my return as I never really return items, but with the dresses being expensive I couldn't afford not to return if they didn't suit. Keira was fab and got things sorted super quick. Thanks so much.
June 16, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
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