I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
Company replied
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kiera was really understanding with…
Kiera was really understanding with extending my returns deadline as my daughter was in hospital. I received a response to my enquiry with 24hrs which was a must faster turnaround than I was expecting. Really great customer service.
June 16, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Excellent customer service from Keira
Excellent customer service from Keira. Prompt help with cancelling my order that I no longer needed.
June 16, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Fantastic Service
I have been searching for a wedding guest dress on various websites for a family wedding in July and found you in my search. Your variety of dresses is outstanding, however all our too long to suit my needs and style, however on returning the dress I ordered you’re customer service team were excellent and efficient from start to end and I highly recommend you to others.
June 3, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were delighted with the selection of wedding guest dresses on our website!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to the customer care team who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Bought a gorgeous dress that not only…
Bought a gorgeous dress that not only came next day even though it said it would come after the weekend. Also fab consumer service when I put in the wrong email and had to amend it
June 5, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and delivery and loved the dress you purchased!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Chantelle is brilliant
Chantelle is brilliant! Excellent and timely communication and she went above and beyond to make sure I had a good experience. A credit to Pretty Lavish!
June 15, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Chantelle who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Returned Dress
Returned a dress which Royal Mail took so long to deliver but Kiera solved the problem and my refund was issued. Well done Customer Services and especially Kiera.
June 15, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Excellent service
The customer service I have received is second to none. Kiera could not have done enough for me and her professional and helpful manner will definitely encourage me to shop again at Pretty Lavish and will recommend to my friends!
June 15, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Super helpful and speedy customer…
Super helpful and speedy customer service. Thanks so much Keira!
June 15, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Kiera@PrettyLavish
Kiera - was amazing ..first class customer service.
.
June 14, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service from Keira x
June 12, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Bought a beautiful dress for my sister
Bought a beautiful dress for my sister, the first size was to small, the returns and refunds were very efficient. The second dress had a slight problem, but Pretty Lavish dealt with very well and a big thank you to Keira for her understanding and proffesionalism
May 17, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We are sorry to hear your second order experienced an issue; however, it's wonderful to hear that when reaching out, you have found our customer care team so helpful.
I will be sure to pass on your feedback to Kiera, and we hope to welcome you back again soon.
Best wishes
The Pretty Lavish Team x
Great responsive customer service!
June 1, 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your recent review.
Feedback is important to us, and we're delighted you have been pleased with the service recently received from our customer care team.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Parcel was lost in transit and they…
Parcel was lost in transit and they responded to my query promptly. Money was refunded after the investigation which all took about 3 days. Great service
May 21, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We're delighted to hear that you've had a positive experience with our Customer Care team. Providing clear, consistent and helpful communication is incredibly important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to welcoming you back to Pretty Lavish again soon.
The Pretty Lavish Team x
Consistently great service
Whenever I have dealt with Pretty Lavish, their team has been so responsive and helpful, nothing is ever too much of an issue. Excellent service!!
June 8, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We're delighted to hear that you've had a positive experience with our Customer Care team. Providing clear, consistent and helpful communication is incredibly important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to welcoming you back to Pretty Lavish again soon.
The Pretty Lavish Team x
Incredibly disappointed with this…
Incredibly disappointed with this company, unwearable quality for an expensive dress and poor customer service not given full refund.
I order the Keisha maxi bridesmaid dress in February for my best friends wedding in mid may. When it first arrived I tried it on for about 3 minutes to just pin it to see how much I needed to take it up (I'm 5ft2). Then I took it up a few weeks later and tried it on again. At this point I noticed the seam under the bust was coming away (appeared to be poorly finished and the seam was fraying) so I sowed this up. I then tried it on again the day before the wedding to check it matched my shoes and one of the straps came away completely from the dress at the back. Upon inspection the other strap was only holding by a thread. At this point I didn't have any sowing stuff with me because I was already at the venue and therefore wasn't able to wear the dress. To sum up dress literally falling apart (in three places) after being worn for less than 15minutes total.
Contacted customer service and got repeated AI responses for a few weeks which asked me to provide information/pictures I had already provided.
Finally spoke to a real person who advised me they wouldn't fully refund the dress despite the proof I had given of it breaking in several places and could only offer me a 40% refund "to cover cost of repairs" despite it being a bridesmaid dress I had bought for one specific day and had not been able to wear.
Very disappointing, really put a damper on a special day and terrible customer service and refund afterwards.
June 5, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with your dress purchased. After reviewing the matter with you directly, we were pleased to reach a resolution and offer a refund above the amount referenced as a gesture of goodwill.
As the dress was purchased several months prior to the event and had also been altered, we assessed the situation carefully before agreeing on a mutually accepted outcome. We always aim to provide a positive experience for all of our customers and appreciate your feedback.
The Pretty Lavish Team x
great customer support
The site is great and customer support was super helpful. Communication has been consistent and helpful.
May 19, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We're delighted to hear that you've had a positive experience with both our website and Customer Care team. Providing clear, consistent and helpful communication is incredibly important to us, so it's wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to welcoming you back to Pretty Lavish again soon.
The Pretty Lavish Team x
So blown away by the customer care team…
So blown away by the customer care team they reached out to me personally without me asking as I was struggling with what size to buy post baby and were great! so personal and unheard of nowadays, the Zia dress in yellow was my purchase for a wedding in Italy and is just stunning the most beautiful dress and I can not wait to wear it. Excellent product and service x
June 3, 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your review.
We're delighted our Customer Care team could help you find the perfect fit and that you've chosen the Zia Dress for such a special occasion. We hope you have an amazing time at the wedding in Italy and feel incredible wearing it!
We will be sure to pass your kind words on to the team, as feedback is incredibly important to us.
Best wishes
The Pretty Lavish Team x
Best dresses and amazing customer…
Best dresses and amazing customer service always!
June 2, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and loved our dresses!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing Customer Service
I have ordered from Pretty Lavish a couple of times now. The first dress I ordered for a wedding in Italy was so beautiful and I got so many compliments. I loved it so much that I ordered another dress for another wedding in Italy but unfortunately I ordered to the wrong address. Chantelle was so unbelievably helpful in getting my order cancelled and was so quick to respond. I was very very grateful for her help!
June 2, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and loved the dress you wore for the wedding. We hope it made you feel wonderful on the day!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Chantelle who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I recently shopped with Nobl and I’m…
I recently shopped with Nobl and I’m thoroughly impressed. The quality of the clothing is excellent and a great fit with a style that really stands out. Styles that are modern and also timeless. Customer service is top notch - friendly, helpful and efficient. Overall, my advice is don’t miss out as once tried, you’ll define back!
May 25, 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review for Nobl!
We’re delighted to hear that you had such a great experience with us!
We would love if you could share this on our Nobl Trust Pilot page which we have linked below for you
trustpilot.com/noblclo
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
Best wishes,
The NOBL Team
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