I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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No customer service
Ordered address as I was completing the order I changed my address, and put next day delivery. It refreshed and changed the address to the old address and put 2-5 days delivery, when the confirmation email came through I emailed the support team.
Response from Andi “it’s already been processed” - no confirmation of correct address , no support in resolving despite it being their problem, new property owners refused to give parcels to me.
Terrible service, no telephone number to contact , no apology.
December 8, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave a review. We’re sorry to hear about the inconvenience caused.
As outlined on our website, once an order is placed we’re unable to guarantee changes if it has already entered warehouse processing. We understand the changes in checkout caused the address to revert to the default address saved within your account.
Our customer care team advised how to update your details to help prevent any future issues. We’re sorry for the frustration this experience caused and our team have advised to reach out further if any support is required.
Best wishes
The Pretty Lavish Team x
Sheree one shoulder dress
I recently ordered the Sheree one shoulder chocolate brown dress and was so so disappointed. I ordered it for a friends wedding and on the night it has bobbled and frayed and is now completely unwearable. The was a small snag in the dress that has completely wrecked the whole front of the dress.
November 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear of your disappointment with your recent purchase.
We encourage customers to contact our Customer Care team with any issues so we can assist. Our team are available via the Contact Us page or live chat option on our website.
We have requested further information from you as we have been unable to locate any previous correspondence from you. Please do reach out and we hope to hear from you soon.
Best wishes
The Pretty Lavish Team x
Excellent customer service
My first order with this retailer and thrilled with the excellent customer service already. I made a mistake with my first order and it was promptly dealt with by Andi who was super helpful. After a speedy cancellation of the first order, I reordered and it was monitored and swiftly issued with a lovely discount applied. Thanks to them, I'm looking forward to receiving my items.
November 25, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a review.
We are pleased to hear after contacting our customer care team, the team were able to help resolve the issue quickly and you are looking forward to receiving your order. We will be sure to pass on your lovely feedback to our team.
We look forward to having you shop with us again soon.
Best wishes,
The Pretty Lavish Team x
Products are beautiful
Products are beautiful, and the choice of styles are very good as well as being reasonably priced.
Customer care, first class.
Thank you
November 25, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team and that you are happy with your purchase!
We look forward to welcoming you back again soon, stay tuned on our socials for upcoming launches!
Best wishes,
The Pretty Lavish Team x
Evri messed up my order and lost it so…
Evri messed up my order and lost it so reached out to pretty lavish and they raised and issue with them and Evri still cannot find it. So Andi at pretty lavish has kindly sent my order out to me on a free next day delivery and also refunded my delivery charge.
November 21, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us feedback!
We are pleased to hear after contacting our customer care team, the team were able to help resolve the issue quickly. We will be sure to pass on your lovely feedback to our team.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Almost 1 month a go i placed an order…
Almost 1 month a go i placed an order with Pretty Lavish, having not used the company before, 28 October 2025. The value of the order was approximately £100. I understand that this review is partly reflected on the courier Evri but also on pretty lavish. As of the 20 November 2025, i have neither received my order or a refund or return. My address has the potential for two postcodes as i live in a new development, the pretty lavish website would only allow me to select the lesser used protocol, i've had no issues with deliveries before. I updated Evri as soon as there was any confusion around the postcode and they said they would re-deliver. At this time i contacted pretty lavish, who also said everything was fine, they reached out to the courier. I have now asked twice for a refund/ for the parcel to be re-directed back to Pretty Lavish as it appears it will never be delivered. However, the Pretty Lavish still continue to say the parcel will be delivered. I don't understand why they can't offer a refund for goods not provided. As a first time user, i'm not impressed.
November 20, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave your review.
We’re sorry to hear about the delivery issues you experienced with Evri. This isn’t the level of service our delivery partners aim to provide.
You also mentioned concerns with your address at checkout, and we’ll be raising this internally to ensure there are no restrictions that could cause similar delivery problems in the future.
We understand that when you reached out to our Customer Care team, they confirmed the matter was being investigated with our courier partners. We completely appreciate your frustration, and once our team is aware of an issue, they always aim to provide an expected resolution timeframe. We’re pleased to confirm that this has now been resolved and your refund has been issued as requested.
We do hope you’ll choose to shop with Pretty Lavish again in the future.
Best wishes,
The Pretty Lavish Team x
I always go back to pretty lavish for…
I always go back to pretty lavish for special occasion dresses or knitwear as the quality is so good. I recently had to return one item due to sizing but I left it too late over the returns policy. Pretty lavish were able to offer me a voucher so that I can buy the correct size which was much appreciated!
November 10, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a lovely review.
We are so pleased to hear Pretty Lavish is your go to for all your special occasions and that you are impressed with the quality of our products.
It is wonderful to hear the team were able to resolve your query and you were happy with the service provided.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
A great brand with excellent quality…
A great brand with excellent quality clothes and lovely customer service.
November 3, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team and that you are happy with your purchase!
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Fantastic customer service
Fantastic customer service, going beyond what they needed to do. Wrong parcel sent to PL (my fault!) And they helped to locate and return to me. Great to have a smaller company to deal with, who look after their customers. Will definitely order again 😃
November 3, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team.
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Fantastic Customer Service!
This was my first time ordering and needing to use the customer service system as I had an issue with my return. All staff that I spoke to were super helpful, really understanding and it was so refreshing to have a customer service team be so open to listening, empathetic and kind and I know I will be keen to order more following the kindness I was shown by CS staff. Plus the jumper I ordered was gorgeous!
October 14, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team!
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Great quality products and fantastic…
Great quality products and fantastic customer service
October 20, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear you loved your new purchase from Pretty Lavish.
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Despite the jumper not being as I…
Despite the jumper not being as I hoped, the customer care team were really helpful and Chantelle replied to me in 1 day and helped with advice and issues I raised in my photos of the jumper
October 22, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave a review.
We are pleased to hear, after contacting our customer care team, that your issue has now been resolved by our helpful team.
We appreciate your feedback and will pass this onto the relevant teams whilst we continuously strive to improve the quality of our products.
Best wishes,
The Pretty Lavish Team x
Such a lovely brand to buy from with…
Such a lovely brand to buy from with the most incredible quality!
October 20, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us a review.
We are so glad to hear you are pleased with the quality of your order. We take great pride in using high quality fabrics and creating timeless designs.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Outdated delivery and returns fees
Outdated delivery and returns fees. For a purely online company I don’t understand how you can charge for returns?? All other companies that charge for returns have an option for in store returns. It’s not ‘to save the environment’ either because I tried to put 2 orders of returns in one box and was refused.
Why give customers free delivery over £150 when that probably means customers have ordered more than 1 size?
October 18, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent feedback.
We’re sorry to hear of your disappointment with our returns policy. We strive to offer fair return options for all our customers while continuing to operate responsibly.
Your feedback is really important to us, we’re always reviewing our processes to better support our sustainability efforts.
We’re pleased to confirm that we’re currently reviewing our returns process — not only to make the experience smoother for you, but also to strengthen our ongoing commitment to reducing waste and being more environmentally conscious.
Best wishes
The Pretty Lavish Team x
Very helpful and timely
Very helpful and more than enough details given. Also responded in a decent timeframe
October 10, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful and assisted you in a timely manner.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Amazing company
Great service, prompt delivery, updates of delivery were excellent. Standard of clothes always faultless.
September 21, 2025
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a review.
We are so pleased to hear you received your order promptly - our warehouse intend to ship orders as quickly as possible so it is great to hear you agree!
It is lovely to hear you are pleased with your order, we look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you are happy with your order and are impressed with the quality of our products.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Gorg clothes that are good quality and…
Gorg clothes that are good quality and fabulous customer service
September 30, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for sharing your thoughts on your recent order.
We are so glad to hear you are pleased with it's quality. We take great pride in using high quality fabrics and creating timeless designs.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Fantastic customer service
Fantastic customer service! I accidentally clicked standard delivery for a dress I need for a wedding tomorrow and contacted PL immediately outside their working hours. By 7.45am today they had read my message, sent me a request to pay the extra for the next day delivery and responded to my message. Efficient, helpful and saving me from not having a wedding guest dress for a Thursday wedding. Thank you Pretty Lavish, it will be a relief when it arrives tomorrow 😂👏
September 23, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear when reaching out to our customer care team they have been able to help ensure your dress arrived in time for the wedding.
We will be sure to share your feedback and please do tag us in any social imagery, we love to see our customers in their Pretty Lavish outfits.
We hope you enjoy the wedding!
Best wishes
The Pretty Lavish Team x
After ordering the wrong size
After ordering the wrong size, the lovely Hannah helped me very very quickly! I submitted my query at 10 to 8 at night, outwith their working hours and had a response by 20 past 9 the following morning which I was really impressed with. Everything received is always of the highest of quality it’s my favourite place to get all my knitwear from.
September 11, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
Feedback is important to us and it's wonderful to hear you have been pleased with the service received when recently reaching out to our customer care team.
We're happy to hear Pretty Lavish is a staple within your wardrobe. Please do tag us in your social imagery as we love to see how our customers style their pieces.
Best wishes
The Pretty Lavish Team x
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