Prettylittlething Reviews 

113
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

One star ONLY as I ordered express delivery (which arrived exactly when it said it would) & my return was actually processed very efficiently BUT my word.. the quality of the clothing from Pretty Li... See more

Rated 1 out of 5 stars

I ordered express delivery I received an email saying it was out for delivery but when it never arrived i contacted them the lady on the phone was quite rude and unhelpful but did inform my package wo... See more

Rated 1 out of 5 stars

Never in my life have I dealt with a worse customer service team. Had an issue with a product that I needed for a holiday, have been onto them through message for two weeks with no answer. Constant me... See more

Rated 4 out of 5 stars

Normally buy off here rather than boohoo or Missguided, personally like their website layout etc. clothing is great but from experience I don’t buy their joggers as I’m 4 11” and a uk 6/8 and they jus... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop the latest women's fashion at PrettyLittleThing from €4. Offering thousands of must-have looks & trends. Free Returns. Students get 10% off.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

113 reviews

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1-star

No recent history of asking for reviews

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1.4

All reviews

(113)

18 reviews in the last 12 months

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Rated 2 out of 5 stars

A joke !!

Iv been buying from them for the longest time , I booked a holiday & ordered a large order for the holiday bits on the 3rd of august with royalty & NEXT DAY DELIVERY it said the clothes were expected the 8th
No sign of the clothes I’m leaving for my holiday the 20th they told me give untill the 24th for the clothes to arrive their no good to me at that stage & by the looks of these reviews it seems to be happening a lot from this website , and no consideration for the issue from customer service && when I’m trying to track the order it’s showing nothing which isn’t promising
I’m disgusted with PLT

August 12, 2022
Unprompted review
Rated 1 out of 5 stars

FILTHY DIRTY USED CLOTHES

My daughter just received a dress for a wedding next week. I opened it to send photos to her. It's beyond disgusting. One strap torn off. A grease stain right on front. The entire hem covered in mud. The back stained from whatever person was sitting on and various food and drink stains all over. Who is responsible for looking at these returns and sending them out to the next customer?? Beyond disgusting and l have no words for the dirty person who would return something in this state.

July 29, 2022
Unprompted review
Rated 1 out of 5 stars

I’m extremely annoyed with PLT

I’m extremely annoyed with PLT. I placed an order on 3 July. Three items. A few days ago they refunded me one item saying b they didn’t have it. Even though it was available when ordered. My items were to arrive by 11 July. I still haven’t received my order on 14 July. The tracking I was given doesn’t register. I asked for a refund as it’s clearly lost. When an item doesn’t appear on tracking it’s clearly lost. I have bed. Told I have to wait a further two weeks now before they can refund me. This is ridiculous. I’m nit sure I’d order hete again after this experience

July 14, 2022
Unprompted review
Rated 3 out of 5 stars

Average

The shipping to ireland whether it’s express is usually just three days or more which is unfortunate.

Like always look at the fabric and the model it usually is always not 100% fitting but I mean it’s cheap and affordable so you get what you pay for.

May 20, 2022
Unprompted review
Rated 1 out of 5 stars

Pants arrived with two rips on each side

It’s a cheap clothes site but honestly just go elsewhere. I’ve ordered on 3 occasions this yr and 2 of those I received leggings that already had ripped. The clothes material is very cheap , it won’t last long . I also contacted customer service with no reply. The Twitter doesn’t respond to dms either.

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Constantly ordering from here and never had a bad experience delivery is fast the customer service is amazing and the clothes are to die for the quality is superb. Only place I order from love it.

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

I bought 2 dresses

I bought 2 dresses. One was completely the wrong one and the other was nothing like the picture. The pattern was even different. The quality of both is a joke. I had to buy these urgently for a wedding but I will never ever purchase from this shop again. I feel ashamed that I contributed to the fast fashion industry and fell for their marketing. The invoice wasn't included in the packages either so it's going to waste even more of my time trying to return them.

September 13, 2021
Unprompted review
Rated 1 out of 5 stars

I have always shopped with this company…

I have always shopped with this company for the last few years, have usually found there service great. I have recently gotten good news “the all clear” results. I had a night planned to celebrate and wanted to look my best. I had just been let down by another company so I decided it’s best to stick with what u know and I ordered one item (a dress) early Wednesday from PLT, it was due to arrive Friday never showed up I emailed & WhatsApped ur team after not being able to reach the courier just to be quoted “allow until 18th of September” really disappointing response I paid for next day delivery. I’m only 1 customer out of thousands to ur company & I’m sure it doesn’t reflect on every experience but it has sort of ruined my day, enough that I felt I needed to share.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Received a faulty item

Received a faulty item. Contacted the team to ask for a replacement asap Umar asked my query and actioned it straight away and re ordered the item for me.

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Only had great service from this…

Only had great service from this company….. received my order which was missing a item from a set. I contacted customer services and immediately this was picked up and resolved in no time by a very helpful lady called Beth. Thanks again Beth.

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Happy boy!

I’m a guy who adores leggings. They are so comfortable and sexy. I bought three pairs of seamless (great for a guys physique) leggings in size small. I used wear medium, but I love lots of compression from my leggings. They arrived within a few days and I am delighted with them. Really tight on me but with plenty of stretch, so they are like a second skin on me.

All three are a great length, and this is a bonus as I have bought many expensive leggings from well recognised brands that are a few centimetres short for my liking. So I’m a very happy boy with three new lovely leggings to add to my growing collection of these amazing items of clothing. Leggings are just so comfortable, you girls can’t have all the fun!

I see a lot of bad reviews about PLT, but my first experience has been great. I noticed that the grey leggings had a defect on the back seam, and there was a run in the fabric. I contacted support and they are sending a new pair out straight away. So very happy with that too. I’ll be back for more. Some panties will be nice! So very happy boy!

August 4, 2021
Unprompted review

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