Prettylittlethings Reviews 

Joke of a company ! Was meant to have order delivered Sunday 24th - no sign of it moving on tracking - contacted customer service who apologised 😂😂 and said it wasn’t delivered by 4th of may ( 3 days before i need it for a event ) they would refund me and I could order with next day delivery ( how kind of them ) clothes are good and good value and I used to order all the time but that customer service is pathetic !!!!!!

Pretty little thing do not even deserve one star, I hardly use them for clothes any more as the quality is disgraceful. I bought a black bodysuit when I tried it on all the seams had split the whole way round. I sent photos straight to the watt app number and got no reply so I sent it back with another poor quality item. They only refunded one item and have stolen my money for the broken ripped item I will never ever buy from here again AVOID they have totally fallen off!!!!

Customer service is dishonest like others here mentioned I do agree with that now as well. Reported issue like 12 times now in 3 months and they refuse give me complain case reference number even so my report was ignored that really and They lying it will be sorted as never is… I was a Loyal customer for 5 years and can’t place order / pass checkout and page will reload over and over when I press checkout. I did proof this is nothing on my end and and they advise in automatic replays to me over and over the same and that they do not see problem… After 3 month of asking for help I gives up and created new account payed again for royalty and everything was working but not my old account so if it will be something on my end it won’t allowed me to order from new account as well. And …after just 4 weeks the same happen again and tested and created 3th account and it’s working but not both accounts I had my royalty on and I won’t pay 3th time for royalty just to discover new account will work a day this time…? No replay on my email send via side ,unhelpful replays on Fb just to get rid off me! I had this situation like 2 years ago and it was sorted by IT team in 24 h so they know exactly what is going on and did fix it back then but this team can’t? Or won’t…. Dear PLT team if you read this is one of my recent orders 122-0115722-1530297 so you can check account holder and you got this information send to you again so you can help , please do not ask me questions as I did replay them many times in past few months over and over and on Fb I did send all details screenshots just even today AGAIN! so you got all information on the system. Your IT team last time needed only video showing issues and they sorted it in 24 h so you know exactly what you are doing just keeping me in the dark and waisting my time and cousins me stress. Hope someone will solve this. I never experience such a bad customer service and never had issue like that to not be able to place order no idea what is wrong with PLT those days such a shame as I did like it so much before! regards

Disgusting company with no morals, boycott ! Or remove Molly May !

I bought 6,7 items on black Friday sale and wasn’t happy with my items, so i return it was so easy and refund is so quick I must mention Natalia she was absolute amazingly helpful and respond so quick and guide and sovle everything. Great customer srervice.

Absolutely AWFUL quality I had to return everything I bought!!!! I bought plain normal black leggings as you do and they came thinner than paper . Extremely see through and the fabric was in fact a blend of different horrible plastic chemicals. EVERY BIEGE COLOURED ITEM YOU BUY WILL COME OUT A DIFFERENT SHADE COMPLETELY TO WHAT IS ADVERTISED . Bought size 10 bottoms because I am a size 10 in everything and they arrived absolutely gigantic

USELESS UK CUSTOMER SERVICE. Not only did they process 3 of the same orders but PLT did not want to deal with any of my issues and took my money.

DO NOT ORDER FROM THEM USE ASOS/MISSGUIDED GO TO THE SHOPS..
PLT DOES NT HELP AT ALL, IF YOU WANT HELP THEY ARE USELESS.
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THEY RESPONDED AGAIN WITH A FAKE MSG COPY PASTE MSG CLAIMING THEY WOULD LIKE TO HELP BUT ITS ALL FAKE... THEY DO IT SO THEY CAN MAKE OUT THAT THEY ACTUALLY HELP REGULAR CUSTOMERS....
KNOW I UNDERSTAND THAT PLT ONLY DEAL WITH INFLUENCERS IN THE RIGHT WAY... US REGULAR CUSTOMERS ARE CLEARY NO USE TO THEM

Absolutely terrible company. Paid for royalty overnight delivery and now they tell me the package will be delivered in two weeks, with no refund or opportunity to cancel my order. Spoke with Heather who is an awful customer service representative. Shame on you pretty little nothing

I don’t want to be writing this but I am extremely disappointed with the service i have received from your company recently.

I have ordered a few items from your website, to then hear they are no longer in stock and won’t be delivered to me.

I am quite appalled. If something is not available, DO NOT keep it on your website!

Fed up of spending my money with you, being told my item is not in stock AFTER i’ve paid for it and then to be told I won’t receive my refund until 8 days later aswell, pisstake.

Ruined my birthday weekend, thanks huns x

I got told my delivery was due on the 13th and it hasn't shown up
obviously my review will change if it actually arrives today

Terrible company, I returned a jacket and never received my money, although I did send them emails and told them to send me my money back, no respond, until I have a have them a bad review for their thief behavior, then they started telling me I will get my money “soon” which was a lie.

I bought a jumpsuit and it ripped apart while I was out on a date . First time wearing it.

Shocking customer service. Simply do not care and from my experience they are dishonest. Customers should be aware.

Purchased over £100 worth of items for next day delivery. My order did not show up in my account and they can't locate it. Useless customer service and no delivery

I am 100% sure the clothes that we receive are totally different quality/comfort/style than the ones the models are wearing on their website. #scam

Customer service gets worse each time. I actually returned all of my orders due to the poor customer service, unfortunately, I still have to communicate with the reps via Twitter regarding my refunds. Needless to say, the ongoing Twitter thread continues to display how lazy, unprofessional and incompetent the reps are with this company. What has happened??? It is as if no one cares any longer, and no one is in a managerial position who holds the reps accountable for their poor service.

OK. My return was processed for some time but received my money back. So OK :)

Daniella at PLT helped me to change the delivery dates. So helpful and nice

Received my delivery on time but some of my order received was the wrong size and quality was poor. I tried phoning, eventually was able to return some of the order for a refund but so far no refund and that's been 6 months now, suppose I am one of the unlucky ones they manage not to refund and keep the goods to resell