Priceline Reviews 96,681

We had an extremely frustrating and unacceptable experience with Priceline.
After driving over 10+ hours, we arrived at a Quality Inn in New Mexico, only to be told that our reservation was not valid because Priceline never paid the hotel. As a result, the hotel refused to give us a room.
We travel frequently, and this is honestly the first time we have ever experienced something like this.
We immediately contacted Priceline, and instead of resolving the issue, they asked us to cancel and rebook. However, once we canceled (based on their instruction), we were unable to rebook anything. Hotels in the area were either fully booked or priced outrageously high (over $800 per night).
We were transferred between multiple departments and even spoke to a supervisor, but no one provided a solution, compensation, or accountability. To make matters worse, Priceline claimed that WE canceled the reservation, when in reality we were never properly notified of any issue beforehand.
This left us stranded late at night after a long drive, with no hotel, no assistance, and no responsibility taken by Priceline.
This experience is completely unacceptable. I strongly advise others to be cautious when booking through Priceline, as their system failures can leave you without a place to stay and no support when you need it most.

One hour and 30 min on hold to change a missed spelled name. At the end they could not help because of an error code they couldn't figure out....wooow never booking through Priceline again.

Emerson handled my ticket from the Spirit collapse with absolutely professionalism. He was amazing and got me and my friend a ticket home without breaking the bank. Thank you Emerson!

We have used Priceline a few times and haven't had any issues in the past. But when an issue occurred on this current trip and I try to call they were not helpful at all. Not willing to accommodate our flights being canceled. The refund was a fifth of the cost of what a flight would cost. The flight was canceled the day before we were supposed to leave our vacation to go home. And now we have to figure out hotel stay, a rental car and a flight home with no assistance from Priceline at all. They need to improve their customer service. We booked this trip months in advance so we didn't have to pay an arm and a leg for five people. And now our trip has ended up costing an additional $2,000 just to get home. After the cost of food and everything else it'll definitely go over that. Extra money we weren't planning on spending.

It's not a fact that the rental car company will have a vehicle available even after you reserve and Priceline takes your money from your credit card and hold it for days

Booked a room through Priceline in Gainesville, Fl May 1 -3, 2026. When we got to the hotel the room had been canceled because Priceline did not pay the hotel the correct amount for the room. The hotel declined the card used by Priceline. It was a pain having to talk and chat with virtual people trying to get to the bottom of it. Ended up having to call Priceline and wait to get the issue resolved. I will NEVER BOOK AGAIN THROUGH PRICELINE AND DO NOT RECOMMEND THIS COMPANY. IT WAS A PAIN AND A TERRIBLE START TO OUR TRIP.

Elizabeth was extremely helpful and patient with us nervous parents booking a flight to get our daughter back to the country. She took the time to make sure we had everything we needed and placed the tickets correctly. We will definitely get in touch again for any future travel plans. :)

Priceline booked me with a scam car company. Being a reputable business such as priceline, I figured i was safe in their suggestions. WRONG! they also ended up screwing me with the price of the car rental because priceline takes some of those fees and then you end up paying more once you go to pick up the car. It was ridiculous. Next time, I book on my own. Screw priceline.

Brodrick did a wonderful job finding the premium economy flights to and from London.

This company is a complete joke. I was charged $36 for “insurance,” never received the vehicle, and more than a month later I’m still fighting to get my money back. At this point, it’s not just bad service—it’s outright deceptive. They have no problem taking your money immediately but suddenly disappear when it’s time to refund it. The lack of accountability is ridiculous, and the entire experience feels like a scam designed to take advantage of people. Do yourself a favor and stay far away from this site unless you’re okay throwing your money away. I’ll be keeping an eye out for a class action lawsuit.

I booked a rental and got the insurance. The same day I booked it the company told me they didn't have any cars. Priceline refused to refund my money back for the insurance and then tried to say I didn't back the refund request within 72 hours which was a lie. I will NOT be using Priceline again and if I could give a 0 rating I would.

Do your homework when booking air travel with Priceline- you will quickly learn they are not cheaper than booking directly with most airlines. If you do book with Priceline and you have issues and have to cancel, you will NOT be refunded, even if the reason (Hurricane devastated my destination) is legitimate and covered by travel insurance. They will string you along with delay tactics hoping you eventually give up. Listen to these reviews- Priceline staff, management and executive leadership are all liars and thieves and your credit card company will do nothing on your behalf.

I booked a hotel with a Priceline listing that claimed it included a complimentary breakfast. I have a screenshot of proof. Not only was that true, Priceline did not do anything to make this right, and when I disputed the transaction as a result they somehow managed to win that claim as well. Will not be using them again and advise others to avoid interacting with a company with unethical practices like Priceline.

Terrible Customer service. ⚠️ DO NOT BOOK anything from PRICELINE!!!! I’ve been following up a refund since Sep/2025. NO SUCCESS!!! I GAVE UP. It’s not worth the pain & Anxiety for hopeless promises.
Despite daily calls and email-no sympathy nor understanding on the issues. NEVER NEVER Book from them to avoid stress and anxiety. It doesn’t matter if you are a VIP client like me - neither it helps, A VERY VERY WORST provider.

I would give 5 stars getting the car at the desk was mostly good but the woman at the front desk pressured us into putting a good review she stood there and stared at me while I was giving the review it was creepy weird I didn't hit send on accident because I was so creeped out thank God also she did not tell us that the keys were in the car already

If I could give less stars I would. We booked a prepaid package with hotel, air and car. It was disclosed clearly that we would pay $33.78 to the hotel for fees. We expected that. We did NOT expect to have to pay $390 in additional fees PLUS a $200 security deposit to pick up our rental car. This was a total scam! Please do yourself a favor and book direct! Customer Service was totally unhelpful even at the supervisor level. They tried to point to a tiny link on my multiple page receipt but that doesn’t show up until after you’ve paid and booked. Really shady stuff going on. I’m not done. Going to report both Priceline and York rental car to the BBB, Dept of Consumer Protection and the Attorney general. Save yourself the headaches and book elsewhere with service!

I was overcharged by an international Avis branch on my rental car. The car I rented was not available and they charged me for an upgrade. Priceline told me twice they would refund the money, but never did. Each time I call them they have no idea what I’m talking about and they waist another half an hour to 45 minutes of my time. At this point it’s obviously intentional. Use somebody else, they are unprofessional and intentionally misleading.

Rodney was professional, patient and very helpful. He walked me through ever detail. Thanks to Priceline and Rodney.

PRICELINE'S CUSTOMER SERVICE IS HORRIBLE! HOW IN THE WORLD ARE YOU UNABLE TO UPDATE AN EMAIL FOR FLIGHT DETAILS.

A FLIGHT CREDIT WAS APPLIED FOR MY HUBBY AND A NEW FLIGHT WAS MADE FOR HIM. WHEN THE ORIGINAL FLIGHT WAS MADE I USED MY EMAIL, NOW THAT HE IS TRAVELING ALONE WE NEED TO ADD HIS EMAIL SO HE CAN GET NOTIFICATIONS AND PRICELINE SAYS WE CANT DO THAT. THIS IS DUMB. NO MORE PRICELINE

Stayed at a hotel in Fredricksburg
VA at an Americas Best Value Inn. The absolute worst hotel ever. Should be condemned. The pics on Priceline were misleading to say the least. They were not even pictures of the place we stayed. We tried to get a refund from Priceline but they refused. DO NOT USE PRICELINE!!! They do not keep their word and the customer service sucks. They use AI and endless prompts to contact them but are more than happy to take your money for bookings. I hope they get shut down for their misleading web site and lack of professionalism. Worst of luck to them!!!!