Priceline Reviews 96,681

Purchased tickets for 6 employees to and from a job plus a rental vehicle. When it was time to fly home they called us over an hour and a half before their flight was supposed to leave because they were told at the counter that the flight was full. That then evolved into someone telling them they were late so they were being denied boarding. How is an hour and half ahead of departure considered late? I have never encountered this personally so I called the airline, they (Frontier airlines) required our employees to pay additional fees for the same bags they flew to the job with (different airline) and they acknowledged that the baggage fees were paid before 9 am but yet they are marking them late when obviously they were in the airport nearly three hours before their flight. These employees fly internationally so they fully understand how airports and flights work. The only solution the airline offered was to give them a flight that would leave much later, require an overnight stay in another state and then still get them home extremely late the following day. They refused to refund anything and we had to purchase new tickets through another airline for nearly double the price just to get the employees home. At one point the customer service rep offered to give the employees travel vouchers but they didn’t purchase the tickets, my company did so that is not a viable option either. I contacted Priceline to see what they could do, especially since we purchased trip protection but they were less than helpful as well. Apparently for trip protection to be used you have to plan ahead for an emergency or unforeseen illness and have proof such as a medical bill and you have to prove you cancelled your flight. If you are denied boarding because they oversold seats they won’t help you at all and it looks like you just didn’t show up to board. We used Priceline because it was easier to get flights both ways and the rental but after this experience I would not recommend Priceline to anyone. It seems like they just want your money and when you are cheated by their system or the airline they don’t care. Save yourself the hassle and just book direct with the airline!

I’m a 67 year old man who needs easy access to the isle. I booked a flight and paid money for special seating. I did not get the special seating. I called requesting a refund of $60 that I paid. I keep getting a run around with barely English speaking representatives. 2 months later they request my boarding passes. Just a poorly run company.

I booked a hotel room in New Orleans for one night after returning from a cruise. I understood the cost was non-refundable. Because of a snowstorm back home I had to stay a second night. Even though I added the second night via a text from Priceline they still charged for the one night stay and then for a two night stay. You would think they would just add the second night as an additional charge but instead they put it under two reservations, one for the first night and then another for both nights; both non-refundable. If I had known they would deceive me like this, I would have just booked the second night with the hotel.

Booked hotel via Priceline. Charter House, Hollywood, FL. Horrible hotel (sh!t house), booked room via priceline/booking, When we came in; no one is at the office, no one answers the phone. Left over 10 msgs, no one called back. We had to book something on the beach at a much higher price. STAY AWAY FROM THEM!!! Priceline still has them on the website. WOW

DO NOT book with Priceline!!! Their customer service is horrible and they’re hard to get ahold of. They won’t let you cancel even if you buy the insurance. They do not offer solutions to your problems. It wasn’t cheaper to book through Priceline, I only did because my credit card offered a reward for booking with them. Will not be booking through Priceline ever again, and you shouldn’t either!

IF I CAN ONLY GIVE ZERO STAR! THIS IS THE WORSE NEVER AGAIN USE IT! THEY CANNOT EVEN HELP YOU ONCE YOU HAVE RESERVATIONS! I BOOK FOR TWO QUEEN ON HOTEL AND GET TWO DOUBLE BED I CONTACT THE HOTEL AND PRICELINE TO GET PARTIAL REFUND AND NEVER GET ANY OR ANSWER!

Priceline is beyond untrustworthy and just plain crooks! They advertise one price online and it's totally different when you go to check out. Don't use them. They are total rip offs!

They’re scammers. Priceline stole my money.
People be careful with this scam agency.
They supposedly refund me my money $2033.50 since Feb 18th 2026 and they didn’t.

On April 25 8:14 AM I made a hotel booking and Priceline sent me a confirmation for hotel stay and said I was to pay $0.

I had until April 27th 5:59 to cancel the booking. I cancelled the trip the same day on April 25th 8:09 but they charged my card $504.84. I should not have been charged.

I called Priceline customer service today April 27th and was transferred to their sister company Booking.com. I was asked to provide a PIN number which I know nothing about. I was hung up on twice by both representatives.

After my own Google research the PIN # is supposedly in your Priceline confirmation email, but I still do not see a PIN# in my confirmation email.

From my Priceline Cancellation my funds will not be returned until 5-10 business days. This is unacceptable.

Although the customer service representative was very professional and attentive to the matter I had about a hotel stay, the company does not back their customers when an issue arise. There have been 2 times now where I have had a issue with a hotel booked through priceline where a full refund should have been given. The first time they would not give me my money back for a hotel I was not about to stay at due to the hotels negligence until they spoke with a hotel clerk and the second time, I arrived to a hotel after coming from out of state that was extremely disgusting and was not a place you want to lay your head at unless you were doing late night "business"

Absolutely Nightmare. Said They needed to pull my credit. Because of current situation. Pulling my credit is not allowed. Refused to refund my money. Even though they refused to rent me the car. That had everything including full coverage insurance paid back in January. Buyer Beware. Car rental. Use National 👍

How can the attorney general of Connecticut allow a business like this to do business in their state ?
Zero Stars

I was fully prepared to prove that I had collision damage waiver insurance on the car that I rented through Priceline from Mex-Rent. I also printed out the Mex-Rent policy statement from the Priceline website that shows that the price paid included the required Mexican liability insurance. Mex-Rent would not honor any of that and wanted to charge an extra $350 for $100 car! Without paying the extra they were unwilling to rent me the car. When you read the reviews of Mex-Rent, this is a consistent regular practice. Although I was able to get Priceline to refund my money, the only way Priceline can protect their customers is to stop using unscrupulous companies like Mex-Rent.

I booked what I thought would be a convenient, stress-free hotel, car, and airline bundle through Priceline. The idea of bundling everything together is supposed to simplify travel—especially when you’re traveling with a family. Unfortunately, while the airline portion of the trip went smoothly and we were satisfied with that experience, everything else turned into an absolute nightmare.

To start, the rental car situation was completely misleading. When you book a travel bundle, there is a very reasonable expectation that your rental car will be accessible at the airport—especially after a long flight with children. Instead, we were informed that the rental cars were located off-site, requiring us to arrange and pay for a taxi just to pick up the vehicle. That is not just inconvenient—it’s deceptive. After already dealing with travel fatigue, the last thing anyone wants is to coordinate additional transportation just to get a car. I ended up canceling the reservation entirely and booking a separate rental directly at the airport, which cost me more time, stress, and money.

However, that inconvenience pales in comparison to what happened next.

We then drove TWO HOURS through the mountains to reach the beachfront house we had reserved. We arrived around 8 PM—tired, hungry, with four children—fully expecting to finally relax after a long day of travel. Instead, we were met with something that I can only describe as shocking and completely unacceptable: the house was padlocked shut and clearly uninhabitable. We later discovered that there had been a fire at the property TWO MONTHS PRIOR.

Two months.

Priceline had been informed of this incident well in advance and still allowed me to book this property, take my money, and send my family directly into this situation without any warning whatsoever. There was no notification, no email, no alternative accommodation offered—nothing. We were left standing outside a burned, locked property in the dark with absolutely no place to go.

At that moment, I felt a mix of disbelief, anger, and panic. We were 1,850 miles from home in Puerto Rico, in an unfamiliar area, at night, with four children and no safe place to stay. This was not just an inconvenience—this was a complete failure of responsibility on Priceline’s part.

I immediately called Priceline for help, hoping they would step in and fix a situation that was entirely their fault. After waiting on hold for 20 minutes—while standing outside with my children—I was connected to a representative who barely spoke English and, quite frankly, provided zero help. ZERO. Even more infuriating, the representative admitted that Priceline had been aware for months that this property was no longer accepting guests.

Let that sink in.

They knew. And they still let me book it.

Despite that admission, there was no urgency, no accountability, no attempt to find us a replacement stay, no escalation—nothing. I was met with indifference when I needed help the most. I was so overwhelmed with frustration and anger that I broke down in tears and had to hang up because it was clear I was getting nowhere.

After taking about 10 minutes to pull myself together, I realized that Priceline was not going to help us, and I had to figure this out on my own. Late at night, exhausted, and stressed beyond belief, I turned to Airbnb and thankfully managed to secure a place. But even that came with another burden—we had to drive TWO HOURS BACK to San Juan in the dark, after everything we had already been through.

This entire experience was not just inconvenient—it was dangerous, negligent, and completely unacceptable. Priceline failed at every level: they misrepresented the car rental, allowed a known uninhabitable property to remain bookable, took no responsibility, and abandoned a family in a vulnerable situation without support.

I am beyond disgusted and angry. No company should be allowed to operate this way—knowingly putting customers in unsafe situations and then refusing to take accountability. This wasn’t just poor service; it was a complete breakdown of trust and basic duty of care.

I will never use Priceline again, and I strongly urge anyone considering booking through them to think twice. What happened to my family should never happen to anyone.

They constantly rob me by not providing the information for your reservations in time or even correctly. Sometimes you pay for a hotel but if you don’t have the funds to cover incidentals as well (some places surprise you with on site) then you also just lose your money. Priceline didn’t provide me boarding pass information and neither did frontier in time for me to hoard a delayed flight and even with paying extra for insurance I lost my money. Sad to say Priceline isn’t really a deal either they are just a third party willing to rob you. After seeing how much I have lost with Priceline I will now sue.

I booked a hotel through Priceline and had a disappointing experience.

When I made the reservation, I entered two children as part of the booking. However, when we arrived at the hotel, we were asked to pay an additional charge for the kids. I understand hotels can have their own policies, but this should have been made much clearer during the booking process so there were no surprises at check-in.

The room and stay were also below expectations. The standard room did not have a window that could be opened, which made it feel uncomfortable. The hotel was very crowded, the food was not good, and some plates did not look properly clean. We also had a bathroom drainage issue and had to contact the hotel to fix it.

my main frustration is that Priceline’s booking page did not make the total cost and room conditions clear enough before payment. For a family booking, I expected better transparency.

when I contacted priceline on the phone they promised me to fix the issue but they never got back to me or fixed it.

Priceline: I pulled the drop-down for the booking date. It popped back to the date on site as before I booked. I didn’t realize it until after I booked it so I was a day off in my booking. Well Priceline won’t change the date and I had to call the hotel to see if they changed the date. There’s really no customer service with Priceline. My suggestion don’t book with Priceline. Absolutely terrible. You can barely understand anything they say I have no idea what country they’re from but they’re English undecipherable.

Enola is wonderful and super patience! She helped me and find the best flights for my family and i . She even called me to confirm than my flight gor booked! Thank you so much Enola for all your help tonight. You are wonderful! I appreciate your time and I appreciate you! Now time to celebrate and start packing. FINNLAD AND THAILAND HERE WE COMEEEEE✈️💗💗💗💗

I contacted this company after I was notified of a family emergency. I contacted the airline at Southwest told them what it happened. They said not a problem they canceled. My flight said to get a hold of Priceline for a refund I contacted Priceline told them what happened? What’s going on. From the very beginning, they were very degrading very disrespectful and when I asked to speak to a supervisor, I was threatened to be hung up on multiple times.
They ended up saying it is Southwest who is the one who controls the money, not them, then said to contact Xcover whom the Insurance is with. And told me multiple times they had canceled a flight but Priceline never did. I continue to get emails notifying me that my plane is taking off that my plane is scheduled and on time and also that my plane is returning on time and refused to speak with me further.

My husband had a medical emergency and needed surgery immediately our trip was cancelled. All the other companies we worked with us were so accommodating and understanding airline companies and two other hotels. Priceline would not accommodate on modifying our dates kept blaming third party booking company. I even spoke to the hotel that we had the reservation and they would accommodate us but had to be done through priceline. They even said to give them pushback. This was a medical emergency. Every one I spoke with would give the run around and pass me to someone else and made me feel like as a customer I was the problem. I even sent paperwork to them with all the medical information. I can’t believe a company would treat a customer in this manner.