Priceline Reviews 96,683

My husband had a medical emergency and needed surgery immediately our trip was cancelled. All the other companies we worked with us were so accommodating and understanding airline companies and two other hotels. Priceline would not accommodate on modifying our dates kept blaming third party booking company. I even spoke to the hotel that we had the reservation and they would accommodate us but had to be done through priceline. They even said to give them pushback. This was a medical emergency. Every one I spoke with would give the run around and pass me to someone else and made me feel like as a customer I was the problem. I even sent paperwork to them with all the medical information. I can’t believe a company would treat a customer in this manner.

Stayed in a Priceline hotel . I had significant health issues ,toilet flooded room . I had to wade thru toilet water including sewage to shut off . THE HOTEL DID NIT ADDRESS EXCEPT OFFER ME ANOTHER ROOM AT 12:30 at night . I had to move and gather my belongings had trouble resuming my sleep . Priceline and the hotel did not fill necessary to adjust my room charge . The hotel stated that I needed to work thru Priceline . PRICELINE COUKD NIT GET HITEK TI ASHUST MY BILL SO THEY SAID Sorry . I have used Priceline many times but when you have an issue “ Good Luck “ .

First and LAST time using Priceline!
We booked a car from Ace car rental
Our pickup time was at noon but our flight didnt get in until 4pm and we tried to change the time online without luck. We called Ace and Priceline to change time, neither could help. So when we got to Ace, our car was no longer available
UNACCEPTABLE

If I could give zero stars I would. By far the worst hotel booking experience ever. This is nothing but a scam! They disguise themselves as whatever hotel you are booking for and show up as the first five or so hits on any search you do. To even discover you are dealing with Priceline later on when there is a problem takes jumping through hoops. The hotel showed it as Expedia on their end, but it was not. I have had over 30 email exchanges with them regarding cancellation on a booking in March. We requested to move our dates due to being ill. They stated that the hotel needed a doctors note which I provided. In fact, I provided it eight times per specific attachment requirements and runaround. They claimed they could never open it. When I contacted the hotel directly, they had no such requirement for a refund. The hotel stated if I would rebook my stay and spend more than $1000 like I had with the original booking they would refund my original booking if Priceline agreed to do it as well. Priceline responded saying they needed a note from the hotel attached in PDF format, just like my doctors note. They play a huge game to wear you down until you are exhausted and give up. beware of booking any hotel accommodations that start with “guestservices@…..”

Also, check out their ratings on the Better Business Bureau. They are a one star with over 6000 complaints similar to mine. 

I used their AI Penny to cancel a reservation. Penny assured me that I would get a refund. I also purchased insurance. Due to weather and a bridge closure, I had to cancel. I received no refund except for the insurance premium. I am no longer able to submit a claim because they refunded the insurance. Calling has done no good. They don't take direct responsibility, but instead transfers me to Booking.com where all agents say there is nothing they can do. One agent actually hung up on me. This is the worst customer service I have ever encountered. If I wanted to purchase through Booking.com, I would have. I purchased through Priceline, thinking it was reputable. I was wrong.

I arrived at the car pickup point late. Europcar couldn't give me a car, and they said that the reservation was automatically cancelled and refunded, but no. Priceline won't refund even though I couldn't do anything about it. I lost €500; be careful with this website.

Extremely disappointed with Priceline’s handling of my recent car rental issue.

After being clearly misled by Oto Q—reservation not honored, refusal to accept valid insurance, and unexpected fees—I reached out to Priceline expecting some level of customer support or accountability. Instead, they completely failed to advocate for me as their customer.

Despite explaining the situation in detail, Priceline essentially sided with the rental company and offered no meaningful resolution. No effort to investigate, no attempt to make things right—just a frustrating runaround that left me stuck paying for a service that was not delivered as promised.

When you book through a third party, you expect at least some level of protection. Unfortunately, Priceline did not stand behind the booking at all. I will not be using them in the future.

I wish I had checked out Priceline on Trustpilot BEFORE using their portal to book a hotel in NYC, three months ago. I assumed the booking portal featuring the hotel was a bona fide operation so I went on to pay, upfront, for a so called “fully guaranteed” booking.

On the morning of our trip I received an urgent email from Priceline or their agents (the ID of the sender was unclear). The email stated that the hotel I had booked was “sold out” and that it could not accommodate us. The email also offered alternative but lesser accommodation in NYC. Fortunately, I immediately suspected irregular activity so on arrival in the city we went to the hotel only to discover that, unknown to us, our booking was cancelled the day before we were scheduled to check in. Also I discovered it was an egregious misrepresentation to assert in the email that the hotel was “sold out”.

I was readily accommodated by the hotel and paid again, this time directly to the hotel. At that point I sent an email to Priceline insisting on a refund. My refund came through promptly but I now have reason to question if that would have happened had I not paid via my credit card and, consequently, I had an assured remedy from the credit card company via its dispute procedure.

I will NEVER use Priceline again, for anything.

Monty thank you so much for helping me out with booking My daughter's trip. Thank you for your patience and giving me a piece of mind that her flight is nonstop.

The site is Deceptive making you think you are booking directly with the hotel, but you are not. Okay I could forgive that, but when they charge a Service Fee of a $100. Plus the reg. room fee and then additional taxes and fees. It's Robbery. Oh yes then they tell that they give that fee to the hotel to book the room. That is a bunch of crap. They are keeping it.

I booked a room in a pet friendly hotel in Flagstaff. When I arrived I was told that the dog costs $ 100.00 a night. I tried to cancel the room, but that was impossible, because Priceline doesn't accept cancelations, not in
1 hour!
Why can't you find this on Priceline as long as you are booking and not when Priceline has your credit card?
Why isn't there a note regarding the costs for a dog?
I will not use Priceline again. That's robbery.

I bought trip insurance and injured my shoulder, but I tried to cancel the trip and after numerous emails and phone calls I will lose my entire payment! I will never use Priceline again.

Never buy a pig in a poke
Priceline never checks the hotels that they represent. I stayed at a hotel in Lake Jackson Tx. I had happened to stay there a year earlier. It was near the worst hotel that I have ever stayed at. At that stay the pool was green, fitness room shut down, it was raining and they had buckets all through the hallways. The carpets in the hallways were tore up exposed tile was a trip hazard. I fought cockroaches in the bathroom and near the refrigerator. The elevator could only handle a capacity of two people. It was terribly old and run down. Yet Priceline gave it a three stars on its rating? It is called Clarion Point of Lake Jackson. Do not stay there at any price. That owner knows he is committing fraud. A year later is when Priceline gave me that nightmare of a hotel.

They told me the hotel only had 1 room left which was a total lie! So they did not give me a military discount & later on after I had already paid I got an another surprise $50.00 charge for my dog. It would have been cheaper to just walk into the hotel & book

We attempted to use priceline when we booked a flight. They never sent a email confirmation. So I didn't know if the booking went through or not. I made alternate plans, and they never redeemed my fee....

Cannot see the price quoted on Trivago at all when connecting to Priceline site

Horrible customer service. They would not refund me my money when I cancelled a hotel 3 months prior to the booking after I got charged by the hotel as a no show. I had proof of cancellation and their customer service was so incredibly poor. Just yesterday I went to check into a hotel and Priceline had booked and cancelled our hotel reservation and charged us for it when we never cancelled to begin with. We had to call customer service back multiple times as they never called us back when they said they would. Absolutely atrocious I would never book a hotel with them again. I would rather pay high prices and book direct. Priceline sucks.

I booked my car rental reservation online via Priceline website for three days (305-175-913-96), I went to pick up my car from their approved & recommended vendor/ car rental agency USave -near George Bush Airport.. all their SUV cars were damaged, filthy and strongly polluted with Marijuana smell.. I waited for two hours for my car cleaning process, when I started driving towards my destination the Air condition compressor started making heavy noise, and the weed smell started coming out aggressively, I called the company representative complaining about it, he said “let me check with the manager and he will call you back” they never called.. then I established a complaint on their website and provided some pictures and evidence without any response.. I called again and I informed them that I’m bringing the car back..
when I arrived after three hours of picking up the vehicle, they refused to refund any money, they said Priceline doesn’t refund any money??
I contacted Priceline customer service and I explained everything over the phone and in writing without any proper response..
Priceline is a SCAM , I paid for full three days along with extras insurance and taxes for a rental car I returned the same day because their approved vendor failed to provide the quoted drivable car.. I’m checking with my lawyer for my options.

Can't even get a Priceline agent to send me my final hotel invoice. They keep telling me that it will be a few hours!!! Why??? And that was hours early today! This company has become the sketchiest online travel booking! Don't use them! Just don't!

I made a hotel reservation supposedly for 2queen sized bed along with a sofa area room was supposed to be 754 square foot upon arrival i was informed hotel dosen't even have those types of rooms. I immediately call priceline to try and get issue resolved due to the fact of how much money I had spent for the room,while im on the phone with them they call the hotel management team to confirm and then they immediately removed the room pictures and wording i purchased from their website only to leave the 754 square foot area up,when everyone knows the regular standard hotel rooms are only a little over 300 standard square foot.