Don’t buy these appliances. We have a problem with a cooker that parts are still under warranty. After numerous calls and 2 engineers visits who basically just opened the oven door and ordered the wro... See more
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Do not waste your money on a Prima Dishwasher. Within a year all the plastic had come off the racks and they are so rusty that bits are dropping off. Absolutely disgraceful. We’ve also had continuous... See more
We had Prima appliances with a new kitchen & would not repeat the experience, despite the price & warranty. Induction hob & dishwasher OK. Fan oven warms up slowly & heats unevenly despite fan & eleme... See more
Absolutely woeful dishwasher. Had two fitted from new, one year apart. Both only lasted one year before they started leaking from the bottom and malfunctioning. Tried to get the second one replaced, o... See more
1.5
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42 reviews
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Poor service
We had our kitchen fitted my kitchen magic which came with a new oven supplied by Prima, the oven lasted approximately 2 months and just stopped working on the 18th November. We called kitchen magic they said it’s nothing to do with them and told us to contact the manufacturer which I did, this was 2 and half weeks ago and they said they haven’t got a engineer available until the 4th December. I informed them that we can’t wait that long without a oven but they said there was nothing they can do, even after I explained we have elderly parents that we need to cook for and need a oven, they said we have to just wait for the engineer. Because of the length of time we decided that we can’t go without an oven for so long so got a new one from curry’s. I called Prima to ask them to refund us for the oven we got from them they said as we didn’t wait for the engineer to come they only had our word that the oven was broken, we did explain we could not wait for them to send someone and was basically told it was tough and we can’t help you, shocking from this company
December 1, 2023
Unprompted review
PRIMA appliances
I had a new kitchen fitted in 2020. The appliances they supplied were from Prima. In the first 12 months I had to call them out to look at my integrated fridge freezer. The fridge was not working properly.After looking at it they told me to get in touch with the kitchen fitters and advised to put a vent at the bottom of the cupboard. Two years on and the fridge is freezing up.Phoned them up it’s 179.00 call out charge to include parts and Labour which is guaranteed for three moths. If they cannot get the parts then they will still charge 134.00 pounds. As the fridge is 3 years old I expect it to last at least 10years or more. Dont waste your money on buying a new Kitchen with prima appliances ask for a brsnd you can trust.
November 9, 2023
Unprompted review
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