PrimaryBid Reviews 

186
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I've been using this platform for over 2 years now, and, on average the investments have halved in value. Whilst the platform is slick and easy to use, the investments are poor, overinflated, and you'... See more

Rated 5 out of 5 stars

Primary Bid is a simple cost effective way for retail investors to access IPO’s and fund raises that would in most cases be reserved for institutional investors. For that alone they should receive cre... See more

Rated 5 out of 5 stars

Easy to use app with a clear model quick and easy payments interface and prompt addition of investments to my stockbroking account. Really like how PB is giving small investors access to fund raises w... See more

Rated 5 out of 5 stars

I've used Primary Bid a few times, the process works fine and depending on the level of demand, you either get your full allocation or it gets scaled back. Seamless integration with Hargreaves Lansd... See more

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Investment Service

Written by the company

PrimaryBid gives individual investors access to public company fundraises and IPOs at the same time and same price as institutional investors, commission-free. We were built on the belief that markets should be more inclusive, transparent and fair, and so far over 200,000 investors have gained better access to offers using our platform.


Contact info

4.1

Great

TrustScore 4 out of 5

186 reviews

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4.1

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(186)

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Rated 5 out of 5 stars

Primary Bid comes up trumps

I had opened an account with Primary Bid some time ago but it was not until yesterday that an offer came up to which I wanted to subscribe. Through my own fault, some of my set up details were incorrect and, despite it being after normal working hours, Kerry and Dean were able to resolve the outstanding issues to allow me to apply for shares. As a retired stockbroker, I was highly impressed with the customer service and the professionalism shown. I would recommend anyone considering joining Primary Bid to do so.

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

Wow what an amazing company

Wow what an amazing company. A telephone number a human being on the end of the line. This is a legitimate London based company helping us to be part of IPO's
I highly recommend them. But as always when buying shares do the research.
Good luck to all traders. Heather

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

What individual investors have been waiting for

I originally found Primary Bid through a company I was interested in investing in and found the sign up (very) easy and the app also simple to use.

I'm also a big fan of the alerting (of new deals) and that my broker (EQi) works closely with them to ensure any assets are quickly transferred.

I'd definitely recommend that you give them a try...

November 6, 2020
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Good afternoon Richard,

Thank you for sharing your experience with us! We are pleased to hear you had such a positive experience using our platform.

Please feel free to contact the customer service team on +44(0)20 3026 4750 or email us at enquiries@primarybid.com if you ever have any questions or queries and we will always be more than happy to help!

Kind Regards

Charlie Cumming

PrimaryBid

Rated 5 out of 5 stars

Incredible service

Incredible service. Lovely competent staff and really helpful. Exceeded my expectations.

November 4, 2020
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Good afternoon Azhar,

Thank you very much for taking the time to leave feedback!

Please feel free to contact the customer service team on +44(0)20 3026 4750 or email us at enquiries@primarybid.com with any other questions or queries you may have in the future and we will always be more than happy to help!

Kind Regards

Charlie Cumming

PrimaryBid

Rated 5 out of 5 stars

Does exactly what it says on the tin…

Does exactly what it says on the tin and worked perfectly from notification to settlement into my share dealing account.

November 2, 2020
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Good Morning Nisme,

Thank you very much for such kind words, not all customers would take the time to leave a Trustpilot review, so we really appreciate you sharing your experience with us.

At PrimaryBid we work hard on providing a seamless customer experience, so it is very encouraging to hear that we hit the mark for you!

Please let us know if you ever have any questions or queries and our customer service team would be more than happy to help. You can contact us on +44(0)20 3026 4750 or email us at enquiries@primarybid.com.

Hope you enjoy the rest of your week and we look forward to seeing you again in the future!

Kind Regards

Charlie Cumming

Rated 4 out of 5 stars

Efficient resolution.

Efficient and prompt response to my password reset query/problem.

October 22, 2020
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Good Afternoon Jonathan,

Thank you very much for sharing your experience with us. We are delighted that we were able to help you on this occasion! If you ever have any questions or queries in the future, please feel free to contact us on +44(0)20 3026 4750 or email us at enquiries@primarybid.com and our customer service team will be happy to help :)

Hope you enjoy your weekend!

Kind Regards

Charlie Cumming

PrimaryBid

Rated 5 out of 5 stars

I have used PrimaryBid for 3 deals

I have used PrimaryBid to invest in three deals (SolGold, Tissue Regenix, which are companies I follow) and Hipgnosis,which I read about after seeing the deal notification at PrimaryBid and reading some press).

The service is very easy to use and shares settled to my Interactive Investor account without any issue.

One extra advantage PrimaryBid doesn't mention is that these 'primary' market deals don't incur the standard 0.5% stamp duty that gets charged when you buy shares in the 'secondary' market using a platform like Interactive. If you add that to the 'discount' that companies typically give to investors who participate in these raises, it means greater returns. So it's great that standard investors can now take part in these deals.

October 20, 2020
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Good afternoon Christopher,

We are delighted to hear that you have had such positive experiences with PrimarBid so thank you very much for sharing this with us. Making sure our platform is easy to use for customers and ensuring shares arrive without any issues is an area we have put lots of work into recently so it is very encouraging to hear that we hit the mark for you!

If you ever have any questions or queries at all, please do not hesitate to contact us on +44(0)20 3026 4750 or email us at enquiries@primarybid.com and we will always be more than happy to help!

Hope you enjoy the rest of your week!

Kind Regards

Charlie Cumming

PrimaryBid

Rated 5 out of 5 stars

Great platform. Fintech doesn't need to be hard

Simple, straightforward and easy to use. Related issues - from the legacy banks & brokers - quickly flagged & worked through

October 15, 2020
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Good morning,

Thank you very much for taking the time to leave such great feedback and glad to hear that we were able to assist you. Everything you have said is exactly what we strive for so it's hugely encouraging to hear you had such a positive experience.

If you ever have any questions or concerns please feel free to contact us at enquiries@primarybid.com or give us a call on +44(0)20 3026 4750. We will always be more than happy to help out!

Hope you have a fantastic weekend ahead.

Kind Regards

Charlie Cumming

PrimaryBid

Rated 1 out of 5 stars

Waste of time, perhaps worse

I’ve just wasted almost half an hour trying to register and the form keeps telling me to enter my postcode although it’s already entered CORRECTLY and I’ve re-entered it at least 3 times. Given the other 3rd rate reviews here I’m staggered that the LSE (A good organisation) allows such a business to call itself a partner

They make themselves look as if they’re a part of the LSE and I’m staggered at the level of service indicated by some of the reviews on this site.

October 3, 2020
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Good Morning Laurence,

We are very sorry that you have had problems when trying to set up a new PrimaryBid account and can completely understand your frustration. We thank you kindly for taking the time to leave this feedback, which will be taken on board to improve our sign up process for future customers.

We would love an opportunity to make this up to you and regain your trust in PrimaryBid. If you could please contact us on our email address enquiries@primarybid.com or give us a call on +44(0)20 3026 4750 we will be more than happy to do whatever we can to get your PrimaryBid account up and running. I would like to, again, apologize for any inconvenience we may have caused and hope you will still choose to use our platform in the future.

Kind Regards

Charlie Cumming

PrimaryBid Customer Service Team

Rated 1 out of 5 stars

Be Very Cautious

Looking at the History of PrimaryBid looks very dubious, like most of these financial schemes, the company details in companies house shows no overall significant owner or managing director only a secretary, or director, the significant control of the company shows another company, if that company is still trading theyre overall control falls to another company and so on until you get to a company thats dissolved, PrimaryBid Formally known as FTG Finance Services Ltd had an off shore subsidiary known as WDC Markets this company was listed a fraudulent company getting people to invest but those people could never recover theyre funds, as accounts and passwords became unusable and the company contact details were unavailable. what you have to remember is these companies want your money for the least amount of return for you as possible

July 16, 2020
Unprompted review
Rated 1 out of 5 stars

Waiting for shares for 37 days and counting

OK when things go right, but customer service seems non-existent. While other purchases have been fulfilled in the expected time I am still waiting (37 days later) for the first lot to be transferred to my broker. Took three attempts by email contact to actually receive a reply, but still no shares.

July 4, 2020
Unprompted review
Rated 2 out of 5 stars

Need to fix their ID checking process

Like others, my ID details were rejected even though they were entered correctly. The other interesting thing is that the ID form automatically entered my full address details before I entered them including the Post Code. How did they know my address from 'just' my DOB, name and phone number? Perhaps it came from my browser stored info or perhaps my info has escapted onto the web.

June 26, 2020
Unprompted review
Rated 1 out of 5 stars

Mickey Mouse operation!…

Sent an email query to them asking if iDealing.com were one of the brokers to whom I could hold any shares bought through them with. Never got an acknowledgement or answer. Wouldn't want to trust them with any money.

June 23, 2020
Unprompted review
Rated 1 out of 5 stars

Couldn't confirm my identity.

Same problem as previous reviewer I.e. when trying to register online with Primarybid it kept failing saying it could not verify my identity. Tried several times ensuring my details were correct but no success. Used their email to contact them but the auto response just took me back to the start of the registration process which again failed.

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

Horrendous customer support

Horrendous customer support. Had a problem paying with a card for an offer. I spoke to a lady at customer support and was told I would be phoned back directly, as there were some problems with card payments and my payment might have gone through, I said I was concerned as the message told me to try again and I did not want it taken 3 times, I was told not to worry as this would be refunded. After waiting an hour, I phoned again and was told I would be phone right back again. This had gone on from 17.40 and was now 20.30. I then spoke to a chap who said they were busy and was not anything he could do. Terrible service!

May 25, 2020
Unprompted review
Rated 5 out of 5 stars

I'm buying share by X-O

I'm buying share by X-O. Twice I've bought the offers from Primary Bid because I've received the notification from X-O. All went very well, now I've registered myself directly to Primary Bid. Hopefully, I'll have good experience with them in the future.

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

I have used Primary Bid before to buy…

I have used Primary Bid before to buy shares in company share offerings.
On this occasion I applied for a quantity of shares and was charged accordingly.
Almost immediately I realised I wanted more shares and bid again.
All shares were bought and two lots of charges applied as expected.
Today I received, out of the blue, an email from Primary Bid to say that they have noticed that I bought twice and paid charges twice.
As a result they said they would refund one of the two charges to my bank account.

Thanks Primary Bid and especially Terry

September 25, 2018
Unprompted review
PrimaryBid logo

Reply from PrimaryBid

Hi Stephen, thanks for leaving us such a wonderful review. The team here at PrimaryBid is thrilled that you loved your experience; our staff especially Terry will definitely be happy to read what you wrote -😉

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