Prime Property Auctions Reviews 

117
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for providing clear communication and guidance throughout the entire property selling and buying process. Many individuals note that the overall service is exceptionally efficient, prompt, and ensures that all property transactions are completed smoothly and successfully. Some people were dissatisfied with unexpected high fees and complex commission structures that exceeded their initial expectations. Reviewers also mentioned communication difficulties, reporting that it was notably hard to reach representatives or get timely replies after all payments and initial deposits were finalized.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team as professional,... See more

Service

Customers report overall satisfaction and positive experiences with the service provided. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall process as quick, efficient,... See more

Price

Consumers find price to be ambiguous, reflecting a wide divergence in their financial experiences. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my property through this company and couldn't be happier. The entire process was incredibly quick, seamless and completely stress free from start to finish. I highly recommend thei... See more

Rated 5 out of 5 stars

Streamlined process from start to finish! John and Luis have built a cracking team who are on hand to help and advise every step of the way. My property was sold relatively quick with no issues,... See more

Rated 5 out of 5 stars

Having known John since we were 16, I can't believe I didn't go to him sooner. 2023: Tried selling my property through estate agents - had been fully tenanted for 13 years, advised to lea... See more

Rated 5 out of 5 stars

Despite initial apprehension about using the Prime Property model, we needn't have worried. We are REALLY happy with every aspect of the service. Very quick sale. Got the sum we wanted and John and hi... See more


Company details

  1. Real Estate Auctioneer

Written by the company

Buy and Sell Through the UK’s Favourite Property Auction. We specialise in selling properties within 28 days for the price a seller wants and helping buyers secure excellent deals


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(117)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Notch

We had a property that was difficult to sell. Prime took up the challenge and had it sold in a matter of weeks. Top notch service and knowledge. Would recommend using again.

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Prime Property & Luis Guarin

Prime Property & in particular Luis Guarin were absolutely fantastic, I cannot praise them, especially Luis highly enough ⭐⭐⭐⭐⭐.

With regard to the position I was in due to the disgusting state my property was left in by a vacating tenant then an accident to myself which meant I could not renovate the property & coming to the end of my BTL mortgage, I found myself head scratching. I did get a 12 month extension from my provider but rates as we all know were going through the roof.

PPA were recommended to me therefore I went for it & from the first moment I met Luis, I was full of confidence in him which is unusual because I am naturally not an easy person to please especially so quickly. Everything Luis said he would do, done, he is a man of his word without cutting any corners. The property sold without the requirement of going to auction at a price I was happy with. Yes, the fees are a little higher but this is worth the extra several times over as the contract was as Luis said 'watertight' in the favour of the vendor with regards to their contracts of sale.

Luis, outstanding my friend, may you reach the heights that you aspire too and then some 😁👍🏼

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

This firm is fantastic to work with

This firm is fantastic to work with. I cannot recommend them highly enough. John was professional and so supportive of my predicament, he swept into my life like Sir Galahad. Cannot thank them enough.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Premier service from Prime Property Auctions

I have known John Morris for several years and was delighted to see him start his own auction company. We recently agreed terms to acquire a property via Prime Property Auctions and the service levels, effort and professionalism offered by Prime was refreshingly excellent with terms agreed around 9pm, not many property auction companies have this level of dedication to both buyers and sellers and I am happy to recommend Prime Property Auctions and intend doing further business with John Morris and his team.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I used John at prime property for the sale of my flat and the process couldn’t have been any easier. We achieved a great price and the whole experience was stress free and simple. He kept me informed at every step of the way and offered great advice. This company comes highly recommended

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Range Property Investments working with John at Prime Property Auctions

We are a property trading business called Range Property Investments and I have partnered with John at Prime Property Auctions on a number of occasions to sell my clients properties.

He is a very knowledgeable person regarding selling properties and also investment properties, as he has a wealth of knowledge of the Scottish market. I'd highly recommend other property trading companies to reach out to John and see how you could work together on selling some deals.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Prime

Great experience with Prime. John and the rest of the team were extremely helpful and got our client a great result. Looking forward to working together again!

November 25, 2022
Unprompted review
Prime Property Auctions logo

Reply from Prime Property Auctions

Thanks Thomas, we look forward to working with you again in future to get a property sold fast!

Rated 1 out of 5 stars

Proceed with extreme caution

Proceed with extreme caution. I recently bought a property from John Morris, who has recently set up his own auction company having previously worked for Future Property Auctions. Do your own research. The flat we bought has a cornucopia of problems. There were many issues that were purposefully hidden from view, the online virtual tour was deceptive. It turns out that the seller is an old mate of his from University, and the seller's solicitor was his own father. Not illegal, but very much "keeping it in the family". Prime Property Auctions do not show past auction results on their website, and have no track record of trustworthy sales to happy buyers. If you are a first-time buyer, or looking to invest your life savings a property, I would not recommend this company.

November 4, 2022
Unprompted review
Prime Property Auctions logo

Reply from Prime Property Auctions

Hi Claire,

I am sorry that you found our service unsatisfactory. We welcome all forms of feedback, both positive and negative, and I can assure you that we will take your comments on board.

From looking into your case in more detail, I can see that the property you bought was tenanted. In these situations, we provide a video walkthrough so not to disrupt the people living there.

You were also provided with a home report carried out by Graham & Sibbald and a legal pack prior to the auction to carry out your due diligence.

I wish you all the best going forward, please don't hesitate to get in touch for any further assistance.

Prime Property Auctions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look